IT Support Specialist

HCS is a non-profit agency founded in 1972 to provide training, counseling and technical assistance to homebuyers, homeowners, tenants and the homeless. HCS works to build the capacity of individuals and groups to preserve their homes, seek their highest level of housing independence and support the economic and social development of their neighborhoods.

HCS is looking for an IT Support Specialist to assist our Director of IT in managing hardware and software environments. This Specialist will be responsible for providing technical support to all HCS staff and assist in maintaining the company’s computers and network infrastructure. The Specialist will report to and consult with the Director of IT for all issues related to HCS's IT capabilities, troubleshooting, and future IT improvements.

POSITION REQUIREMENTS:

• Minimum two years Help Desk/ Systems Administration experience
• Windows Server administration
• Understanding of network infrastructure (IP addressing, VLANs, VPNs, Client/Server environments)
• Must be an excellent verbal and written communicator
• Must be a self-starter, highly motivated, and independent worker
• Comfortable in a fast-paced environment, serving multiple people each day
• Office 365 administration experience

RESPONSIBILITIES:

• Position is on-site and requires travel to other local office locations
• Providing support to the user community including resolving issues with PCs, printers and mobile devices, answering questions from users, providing training, and other technical duties as needed.
• Local area network and file server administration
• Administer changes and adjustments to systems,
• Maintaining and improving a set of controls to protect the company from a variety of potential threats including viruses, malware, and other security/access risks
• Work to identify and correct causes of hardware and software malfunctions and to perform enhancements
• Train new employees on basic IT systems functionality.
• Assist in developing, planning, implementing, and administering goals, objectives, policies, and procedures

HCS is an equal opportunity employer and affirmatively seeks diversity in its workforce. HCS recruits qualified applicants and advances in employment its employees without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, marital or familiar status, sex, age, sexual orientation, or any other category protected by law. Resumes and cover letters should be sent to employment@housingetc.org. We want to hear from you, but resumes without cover letters will not be considered.

Housing Counseling Services, Inc., (HCS) offers the following benefits to employees. Compensation consists of both salary and fringe benefits that currently include:

Sick and Annual Leave which both initially accrue at 4.5 hours per pay period (annual leave accrual increases after some time at HCS)

Birthday Holiday (taken on the day of your birthday OR must be used within 30 days of your birthday)

4% (of salary) contribution to a 403(b) tax deferred annuity after 6 months of service

Long-Term Disability and Life Insurance Policies with UNUM (no cost to the employee)

Flex-hours that must be pre-approved by your supervisor and meet the needs of our clients

Paid Holidays (following DC government holiday schedule)

Compensatory Time for professional staff that work excess hours during any pay period (must be approved by your immediate supervisor)

HCS offers and makes contributions towards employee health and dental. Employee’s may include eligible family members on these plans, but will be responsible to cover the full cost of these family member’s insurance coverages. Vision is paid 100% by the employee.

HCS CONTRIBUTION FOR HEALTH INSURANCE: HCS selected a Reference Health Plan that is the basis for the HCS contribution towards health insurance coverage for each employee. HCS will pay 100% of the employee’s coverage for this Reference Plan and this same dollar amount may be applied to any BCBS plan you select on the DC Health Exchange. As the cost of coverage is different for every employee (as it is based on age). The Rate Sheet for the HCS Reference Plan is listed below and it indicates the amount of the HCS contribution which you will receive (based on this Reference Plan). You may select individual coverage as well as coverage for your eligible family members. The HCS contribution remains the same whether you select individual or family coverage. HCS cannot contribute to the cost of employee health insurance that is not part of the HCS account through the DC Health Exchange.

HCS CONTRIBUTION FOR DENTAL AND VISIONS: HCS offers dental and vision coverage through BCBS, though this selection will be made through individual paper applications provided by the HR Department. Dental and Vision selection will not happen through the web-based health exchange. HCS will contribute 100% of employee coverage for the BCBS dental plan ONLY. If you waive dental coverage, this dollar amount can also be applied to your portion of your health insurance coverage. If you choose not to use our health insurance, you may apply the full amount of the HCS health insurance contribution towards coverage for dental. Employees who elect to Waive the BCBS Dental Plan and/or Vision Plans must complete a BCBS Waiver of Enrollment Form.

CareFirst BlueCross BlueShield

Blue Choice HMO HRA Silver Plan - $1,900 Deductible

As of 11/1/2024

Age Banded Rate

0-14 - $318.51

15 - $318.51

16 - $318.51

17 - $318.51

18 - $318.51

19 - $318.51

20 - $318.51

21 - $354.06

22 - $354.06

23 - $354.06

24 - $354.06

25 - $354.06

26 - $354.06

27 - $354.06

28 - $362.34

29 - $370.14

30 - $379.39

31 - $389.13

32 - $397.90

33 - $407.15

34 - $416.89

35 - $426.63

36 - $436.37

37 - $446.11

38 - $451.47

39 - $456.82

40 - $474.84

41 - $493.35

42 - $512.83

43 - $532.80

44 - $553.74

45 - $575.17

46 - $597.57

47 - $620.95

48 - $645.30

49 - $670.63

50 - $696.93

51 - $724.20

52 - $752.45

53 - $781.67

54 - $812.35

55 - $844.01

56 - $877.12

57 - $911.21

58 - $946.77

59 - $983.78

60 - $1,022.25

61 - $1,062.17

62 - $1,062.17

63 - $1,062.17

64+ $1,062.17