Intensive Case Manager/Supportive Assistance to Individuals and Families (SAIF) Program

Title/Position Summary: Intensive Case Manager/Supportive Assistance for Individuals and Families Program

Classification: Full Time: Monday – Friday

Function: The Intensive Case Manager, under the Supportive Assistance to Individuals and Families (SAIF) Program, is responsible for providing quality day-to-day Intensive Case Management, within the parameters of the SAIF program funder and agency to assist and address the needs of long-term recipients of General Assistance from the Board of Social Services. The case intensive case manager position is in office and located at the agency’s main site/location.

Reports To: SAIF Program Director

Supervises: N/A

Qualifications:

• Bachelor’s Degree in one of the Social Sciences or 6 years’ experience with experience in case management, providing direct client services in employment and training services to clients
• Associates Degree in Human Services Field plus 3 years’ experience with experience in case management and employment and training services to clients
• Experience in working with and counseling a diverse urban population
• Ability to utilize support systems and service agencies to make referrals accordingly
• Strong written and oral communication skills; efficient time management and problem-solving skills
• Ability to maintain confidentiality and to work cooperatively with other employees, clients, agencies, and the public
• Ability to work well independently, as well as with a team
• Hardworking. Self- Starter. Detail-oriented.
• Demonstrates leadership capacity and sound judgement
• Ability to clearly communicate verbally and in writing, be computer literate, with three years of knowledge and using Microsoft Office products (Word, Outlook, and Excel)

Expectations of Employee:

• Ability to understand and apply the program requirements and case management standards as defined in the Standards of Operation Policy and Procedure Manual.
• Maintains positive and respectful attitude, be responsive, dependable, cooperative and patient.,
• Must have good conflict resolution skills, ability to maintain confidentiality and demonstrate professional office etiquette and professional boundaries.
• Communicates regularly with supervisor about department and/or program issues.
• Performs duties as workload necessitates.
• Demonstrates adaptability, flexibility, efficient in time management and ability to prioritize workload.
• Consistently reports to work on time and prepared to perform duties of position.

Responsibilities:

• Conduct comprehensive assessments of clients that will identify the barriers to obtaining employment
• Develop Individual Service Plans and corresponding timelines for each client detailing barriers and clear achievable goals to address those barriers Create, coordinate, and support client Individual Success Plans (ISP) that fit clients’ aptitudes, employment and education levels, physical abilities, and career goals. Develop client plans, conduct assessments and deliver services using best practices in case management.
• Survey clients’ needs and make appropriate internal referrals for services provided by the agency such as emergency food, shelter, clothing, utilities, etc.
• Identify all additional supportive services needed and ensure appropriate external referrals are made. Conduct systematic follow-up with both clients and service providers
• Ensure that clients in need of TABE testing are referred to the DOLWD (Department of Labor Workforce Development)
• Meet with assigned clients monthly (2x’s a month) to provide support, uphold and ensure compliance standards with Division of Family Development (DFD) and Division of Family Assistance and Benefits (DFAB) objectives.
• Maintain a constant and consistent relationship with clients in accordance with program requirements
• Monitor and record clients’ progress to ensure that the goals and objectives are met to move clients toward economic self-sufficiency.
• Effectively communicate program and service eligibility, process intakes, and assess client needs to create an ISP to process support services tied to employment and training activities
• Ensure that all cases are handled within the timeframe and manner prescribed by the funder and the agency
• Work closely with the community partners to support clients in obtaining and maintaining employment, ensure the clients participation in weekly workshops, and refer to community and agency programs and services that best align with their barriers, and ISP goals/outcomes.
• Establish client case management files in database and document/update client files on a daily basis in database computer system.
• Provide quality customer service including conflict resolution.
• Participation in preparing for the monthly food distribution the third week of every month.
• Other duties assigned (on a as needed basis)