Member Services Assistant

Member Services Assistant - Boston Bar Association/Foundation (BBA/F)  

The Boston Bar Association/Foundation (BBA/F) is seeking a detail oriented and motivated Member Services Assistant to join our team. This is a great opportunity for someone potentially interested in learning about data, sales and marketing.  

Your Role  

In this role, your responsibilities will include delivering customer service to our members, managing data entry tasks, offering overall administrative assistance to the Membership Department, and providing administrative support for member benefits. A successful candidate will be highly organized, detail oriented and have excellent customer service skills.  

About the BBA  

The Boston Bar Association (“BBA”) is the Commonwealth’s premier professional association for lawyers. Home to over 15,000 members and more than 140 law firm and corporate partners, the BBA produces high-quality educational programming, advocates for important changes in public policy and promotes diversity, equity, inclusion and belonging in the legal profession. The Boston Bar Foundation (“BBF”)’s mission is to promote justice by funding and promoting the provision of legal services and access to justice for the underserved and supporting the public interest activities of the bar.   

The BBA is located on Beacon Hill and has a dedicated staff of about 30.   

Your Profile  

Ideal candidates should have:  

• Up to two years of relevant experience with some office experience preferred.  
• A bachelor's degree is preferred, though relevant work experience may be accepted in place of a college degree. 
• Proficiency with Microsoft Office. Salesforce experience a strong plus. 
• Strong communication and interpersonal skills.  
• Ability to write professional correspondence.  
• Willingness to tackle new problems and challenges.  
• Understanding of exceptional customer service.  

This position requires regular office hours (Monday to Friday, 9 AM - 5 PM) with some required hours outside of regular time. We are located at our Beacon Hill headquarters. This position is eligible for work-from-home (WFH) based on business needs.  

Apply  

To apply, please submit your resume hr@bostonbar.org. You are strongly encouraged to submit a cover letter explaining your interest in the role and outlining your relevant experience.   

The Boston Bar Association/Foundation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  

Benefits at a Glance  

Salary: $45,000 - $50,000 

Paid Time Off (PTO): As a non-exempt employee, you will initially earn 12 vacation days per year, which increases with tenure. In addition, we offer sick leave, public service leave, parental leave, and bereavement leave. We also celebrate a significant number of paid holidays, including closing between Christmas and New Year’s annually.  

Flexibility/Work From Home (WFH): While this position demands significant in-person time, we understand the need for flexibility and provide opportunities for WFH as business allows.  

Insurance: We value your health and well-being. We provide Health and Dental insurance to all regular full-time employees, with the BBA covering between 80% and 90% of the premium cost. Vision insurance is also available for purchase. Furthermore, we provide Employee life insurance at no cost to each full-time employee.  

Retirement: Thinking about your future, we sponsor a 401(k) Plan for all employees through the American Bar Association (ABA) Retirement Funds Program. You can enroll in the plan immediately upon hire. Additionally, eligible employees receive a 3% employer contribution annually.  

Position Description  

Reports to: Director of Membership   

WFH/Hours: M-F 9-5. Will require hours outside of regular time. Eligible for WFH based on business needs. 

Date Updated: April 2024   

RESPONSIBILITIES:  

• Utilizes excellent customer service skills to engage current and prospective members via mail, email, and telephone outreach, including proactively renewing and recruiting members.  
• Responds to inquiries on the general BBA phone line and membership phone line.   
• Data entry includes updating member contact information, recording meeting attendance, and running reports.  
• Conducts research on membership prospects and other membership initiatives.  
• Assists in new attorney recruitment efforts, including law student outreach, developing targeted marketing collateral, ordering marketing materials, and facilitating the BBA’s participation in new lawyer swearing-in ceremonies.  
• Communicates articulately about the mission of the BBA and the benefits of BBA membership to members and prospective members.  
• Maintains accurate records about lawyers participating in the lawyer referral service and supports the promotion of member benefits programs.  
• Provides administrative support including data entry, mail mergers, mailings, photocopying, and scanning.  
• Help create reports on member engagement at the individual member and sponsor organization levels.  
• Supports on- and off-site programs and events.  
• Other duties as required by the Executive Director and Assistant Executive Director.  

This job description is intended only to provide general guidance.  It is understood that the position may evolve over time, and that additional or different duties may be added at management’s discretion.  It is the policy of the BBA/F to review and update job descriptions annually however updates or revisions may occur within a given year as indicated.