Human Resource Manager

About the NSC

Nationalities Service Center is Philadelphia’s leading immigrant and refugee service organization, providing comprehensive programs and services that empower individuals and families to thrive in the United States. Our services include legal representation, workforce development, health access, and community integration. We are committed to fostering a diverse, inclusive, and respectful workplace where staff can do their best work in service to our mission.

NSC’s mission is to welcome and empower immigrants to thrive in our communities and pursue a just future. Our vision is that all immigrants achieve a life of safety and stability, sustainable opportunities, and meaningful community connections.

Position Summary

NSC is seeking a Human Resources (HR) Manager who is passionate about supporting and empowering our Philadelphia immigrant communities. Reporting to the Executive Director, the HR Manager will oversee all aspects of human resources administration, with a specialized focus on employee and labor relations. This role ensures that NSC maintains compliance with employment laws, fosters a positive and inclusive workplace culture, and builds collaborative relationships between staff, management, and (where applicable) union representatives.

This position is responsible for the full employee lifecycle — from recruitment and onboarding through performance management, benefits administration, and policy development — while also serving as the primary point of contact for labor-related matters, including organizing activities, negotiations, and grievance resolution.

Reporting to the Executive Director, the Human Resources (HR) Manager oversees all aspects of human resources administration, with a specialized focus on employee and labor relations. This role ensures that NSC maintains compliance with employment laws, fosters a positive and inclusive workplace culture, and builds collaborative relationships between staff, management, and (where applicable) union representatives.

This position is responsible for the full employee lifecycle — from recruitment and onboarding through performance management, benefits administration, and policy development — while also serving as the primary point of contact for labor-related matters, including organizing activities, negotiations, and grievance resolution.

Key Responsibilities

Human Resources Management

• Manage the hiring process, including the recruitment, hiring, and onboarding processes to attract and retain top talent committed to NSC’s mission.
• Maintain accurate and confidential personnel records in compliance with federal, state, and local laws, regulations, and requirements.
• Administer employee benefits, leave programs, and payroll coordination in partnership with finance staff.
• Create, implement, and update HR policies, procedures, and strategies that align with NSC’s overall organizational objectives.
• Ensure compliance with federal, state, and local employment laws and regulations.
• Oversee systems for performance appraisals, provide feedback, and support employee development and career growth.
• Collaborate with management to design and implement HR policies and procedures that align with labor relations strategies.
• Provide coaching, guidance, and support to managers and staff on performance management, conflict resolution, disciplinary actions, and workplace conduct.
• Develop and maintain positive employee relations by promoting open communication channels, addressing employee concerns, and facilitating conflict resolution.
• Develop and deliver training programs to enhance management and employee understanding of HR and labor laws, regulations, and best practices.
• Serve as NSC’s primary liaison between management and employees and implement programs to improve employee morale and engagement.
• Assist in the development and implementation of workforce planning and talent management strategies.
• Partner with legal counsel to ensure compliance with employment laws and regulations, labor agreements, and labor laws.
• Conduct investigations into workplace concerns and grievances, maintaining objectivity and confidentiality.
• Stay updated on labor market trends, industry standards, and changes in employment laws to ensure compliance and recommend necessary updates to policies and practices.
• Maintain accurate employee records and generate reports as needed.
• Develop and implement strategies and policies that align with NSC's mission, goals and values.

Organizational Development

• Foster a culture of trust, collaboration, and continuous improvement.
• Recommend and implement employee engagement initiatives to support retention and morale.
• Coordinate staff training and professional development programs, with attention to both skill-building and compliance topics.

Non-Essential Functions

• Attend relevant workshops or join professional groups as necessary to maintain professional knowledge and licensure.
• Adhere to NSC’s confidentiality guidelines and ensure the appropriate handling of sensitive information.
• Facilitate and attend relevant staff meetings to promote communication and execution of goals.
• Complete special projects specific to the function of the department or as needed for the department as directed by Supervisor.
• Other duties as assigned within the scope of position expectations.

Required Skills and Qualifications

• Strong knowledge of federal, state, and local labor laws and employment regulations, and HR policies and best practices. Experience working under the NLRA and in a unionized environment strongly preferred.
• Demonstrated ability to build relationships and trust across all levels.
• Strong conflict resolution, negotiation, and communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Sound understanding of employee relations principles and best practices.
• Ability to analyze complex labor relations issues and provide practical and effective solutions.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively with cross-functional teams and foster positive relationships.
• Excellent written and verbal communication skills, with the ability to clearly convey complex information.
• Ability to analyze data, identify trends, and develop solutions to complex labor-related issues.
• Ability to build relationships, mediate disputes, and foster a positive work environment.
• Proven ability to manage multiple tasks by carefully setting priorities, meeting deadlines, and scheduling time efficiently. 
• Proficiency with Microsoft Office Suite, HRIS systems, and other relevant HR-related tools and software applications.
• Excellent organizational and time management skills to handle multiple tasks simultaneously.
• High level of integrity, discretion, and professionalism.

Required Education and Experience

• BA/BS degree in human resources, business administration, labor relations, or related field from an accredited college or university with a concentration in a related field of study is preferred. Master’s degree preferred.
• Certification in human resources (e.g., PHR, SPHR, SHRM-CP) preferred.
• 5+ years of progressive HR experience. Nonprofit HR experience preferred.
• Knowledge of HR and labor laws and regulations.

Requirements

• On-site work required at NSC’s Philadelphia office and off-site events or meetings as needed. NSC currently operates on a hybrid remote/office schedule, subject to change based on evolving conditions, organizational needs, and client priorities.
• Familiarity with NSC’s mission, vision, values, programs, services, and strategic priorities.
• Adhere to all NSC policies and procedures.

Physical Demands

The physical demands described below are representative of those required to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Frequently required to stand, walk, sit, use hands to handle or operate objects and equipment, reach with arms, balance, and communicate verbally.
• Occasionally required to climb stairs, stoop, kneel, crouch, crawl, or use senses such as taste or smell.
• Must occasionally lift and/or move up to 25 pounds.
• Regular use of standard office equipment, including frequent work at a computer workstation.
• Vision requirements include frequent reading and close work, as well as distance vision, color perception, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described below are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Noise level is generally moderate.
• Work is primarily performed indoors but may require occasional travel to community sites, business partners, or social service locations.
• Occasional travel to attend conferences, seminars, or meetings may be required.
• Work outside of traditional office hours may be necessary to meet organizational and client needs.
• NSC currently operates on a hybrid in-person/remote model, which is subject to change based on organizational priorities and external conditions.

LOCATION AND HOURS

This is a full-time, in-person position based in our Philadelphia office with potential for hybrid work as team needs allow. Our regular hours are Monday to Friday, 9:00 am to 5:00 pm, and this position requires working occasional evenings and weekends.

COMPENSATION

The salary is $58,000 commensurate with experience. The benefits package includes generous vacation and sick leave; paid sabbatical leave; summer hours; early Friday closing, 77% employer-paid health, dental, and vision coverage; short-term disability, long-term disability, and life insurance, 403(b) with an employer match.

HOW TO APPLY

NSC’s staff is comprised of individuals with diverse professional and lived experiences, fluency in multiple languages, and a deep knowledge of and commitment to the immigrant communities we serve. We value the diversity of our staff and highly encourage immigrants and persons of color to apply. In your cover letter, please address how your unique experiences and background will contribute to the mission of NSC.

• Please complete the online application by going to this link -

https://nscphila.org/about-us/careers.

NSC is an equal opportunity employer committed to a policy of non-discrimination in all employment practices and does not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, nor any other basis protected under applicable law.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this role at any time.

The benefits package includes generous vacation and sick leave; paid sabbatical leave; summer hours; early Friday closing, 77% employer-paid health, dental, and vision coverage; short-term disability, long-term disability, and life insurance, 403(b) with an employer match.