Senior Manager, Community Resources & Outreach

Ballard Food Bank’s mission is to bring food and hope to our neighbors because there can be enough for everyone. To achieve our mission, we provide access to nutritious foods through our grocery model food bank, Kindness Café, and Community Resource Hub, which encompasses financial resources, referral, and mail services that support self-sufficiency. We also advocate for food equity and justice. Our home, which opened in October 2021, serves as a Hub for Hope as it brings together food, services, and community partners in a one-stop shop. The Ballard Food Bank actively strives to be an anti-racist organization and promotes the values of diversity, equity, and inclusion in its work. 

Position Summary:

The Senior Manager of Community Resources & Outreach leads a team of staff, volunteers, and practicum students in building strong relationships with clients and supporting their paths toward self-sufficiency. The role centers community, provides trauma informed support, and ensures equitable access to resources. The team engages clients both onsite and through outreach across the community and collaborates closely with partner agencies to meet evolving client needs.

This position reports to the Vice President of Programs and works collaboratively across departments. As part of the organization’s strategic plan, the Senior Manager partners with leadership and their team to expand access to Community Resource Hub programs that strengthen community, promote self-sufficiency, and address systemic disparities.

Responsibilities:

• Lead and support the Community Resource Hub team in providing community centered programming, including client advocacy (case management), outreach, community partnerships, financial assistance, mail, and other programming.
• Lead the Community Resource Hub team by onboarding, supervising, and providing ongoing support of staff and volunteers.
• In partnership with the program team, develop, implement and support programs that align with the strategic plan, organizational priorities, and ultimately provide services that respond to emerging community trends and challenges. Evaluate program impact to determine opportunities for improvement and to inform new program development.
• Collaborate with the VP of Programs and team to identify, develop, and maintain partnerships with agencies that can provide onsite and offsite services.
• Work with community stakeholders to build and strengthen continuums of care for clients.
• Foster a collaborative, trauma‑informed, and mission‑aligned team culture.
• Co-lead trauma‑informed care and de‑escalation trainings for staff and volunteers.
• Oversee the Community Resources & Outreach Team budget.
• Engage directly with clients seeking support to understand their needs and connect them to appropriate services and resources.
• Support staff in de-escalation and trauma informed care as they work with clients to address issues across the organization.
• Support advocacy efforts by elevating client voices and working with the Executive Director to advance policies aligned with organizational values.

Qualifications:

• Five or more years of experience managing staff, programs, budgets; demonstrated experience evaluating and scaling programs
• Demonstrated understanding of de-escalation, trauma
• informed care, motivational interviewing, and harm reduction principles; MSW strongly preferred
• Demonstrated ability to work well with people from all racial, cultural, social, and economic backgrounds with various identities and experiences, including recent immigrants and people whose first language is not English
• Demonstrated ability to work well with individuals: experiencing acute behavioral and physical health needs, fleeing family violence and/or sex trafficking, and/or experiencing substance use disorder while pregnant and/or parenting
• Demonstrated knowledge of systems within Seattle, King County, and Washington state that directly impact community members engaging in services
• Demonstrated ability to maintain confidentiality, set appropriate boundaries and navigate sensitive situations with professionalism and care
• Proficiency with Microsoft Suite and experience with databases, such as HMIS
• Proficiency in Spanish, Mandarin, Cantonese, Ukrainian, or Russian a plus 
• Legally able to drive in Washington State and flexibility to be mobile to meet emergent needs

Hours:

This is a full-time position with much of the work happening Monday – Thursday with some evening and weekend hours for events, and programming. Ballard Food Bank currently works a 35-hour work week.

The starting range for this position is $90,000-$100,000 per year Ballard Food Bank provides a comprehensive benefits package including but not restricted to: Medical, dental and vision benefits; employer-matched Simple IRA; paid vacation, sick leave, and holidays.

Proficiency in Spanish, Mandarin, Cantonese, Ukrainian, or Russian a plus