Residential Property Manager

Position Overview

Are you a compassionate and creative problem-solver? Do you like working with your hands and with spreadsheets? Do you enjoy helping others learn new skills? YWCA of Greater Portland provides housing to domestic violence survivors and currently operates 27 resident rooms in shared housing settings requiring ongoing property management. In this position, you will manage a range of activities, from performing simple maintenance to coordinating big improvement and/or repair projects to maintaining house rent spreadsheets and resident logs and working directly with residents on shared solutions. You will contribute significantly to YWCA’s mission to eliminate racism and empower women by ensuring that all YWCA houses are welcoming homes where our residents can rebuild their lives in safety and comfort.

YWCA is on a Mission

YWCA is on a mission to eliminate racism, empower women, and promote peace,

justice, freedom, and dignity for all. For more than 120 years, YWCA of Greater Portland

has invested in our community, supported survivors, and advocated for the most

vulnerable among us: women, children, seniors, the unhoused, and the incarcerated. As

one of 200 Associations nationwide, we are proud members of YWCA USA, one of the

oldest and largest women's organizations in the nation.

Key Responsibilities

Effective and efficient property management

• Manage leasing, rent collection, and resident notices; maintain resident logs and files.
• Create an annual budget for each house based on household utilities and maintenance; pay monthly bills for each house.
• Work with master leasing landlord to meet lease requirements and coordinate joint repairs.
• Support tenants in maintaining safe and healthy unit conditions and passing inspections. This may include teaching and modeling independent living skills, and facilitating groups and coordination with clinical staff and property management staff.
• Distribute community flyers, notices, newsletters, and other information.
• Organize and maintain a variety of files and records; file in accordance with established filing system indexes; enter a variety of data into computer systems; input corrections and updates; proofread data input and ensure accuracy and completeness.
• Cultivate and maintain positive working relationships with participants, staff, and other community resources.
• Organize and facilitate educational, skill building, wellness, recovery, and advocacy groups and trainings.
• Conduct annual unit inspections.
• Use trauma-informed strategies to intervene in crisis and assist with building rule enforcement and lease compliance, as necessary.
• Respond and initiate action to building system emergencies such as fire or emergency alarms; automatic door malfunctions, water leaks, etc.; report emergency maintenance problems to after hours answering service; report all hazardous conditions to site staff.
• Assist with participants’ concerns and questions regarding lease compliance, safety, disturbances onsite, noise, unauthorized guests, or other issues impacting residents or the community.
• Update vendor spreadsheet and develop relationships with contractors.
• Manage the maintenance request lo.
• Oversee payables and invoice processing in a timely manner.

Proactive and compassionate resident relations

• Partner with program staff on participant relations, including regularly attending monthly house meetings and creating maintenance learning opportunities for residents.
• Communicate with participants about a variety of leasing and maintenance activities by email, phone, and in-person house meetings with consistency, courtesy, and clarity.

Consistent and timely maintenance and repairs

• Perform light maintenance tasks and regular inspections.
• Manage contractor activities and coordinate services visits.
• Create and complete a schedule of routine maintenance for each property.
• Respond to emergency maintenance needs in a timely manner.
• Ensure home security by prioritizing safety and security in each home.

Participatory teamwork and responsible representation

• • Engage consistently in anti-racism practices and approaches with internal and external work based on a deep understanding of historical and present-day structural racism.
• Attend and meaningfully participate in all scheduled meetings with department, agency, and external partner teams.
  • Meet all contractually required domestic violence training.
  • Responsibly represent this department and YWCA in the community, with community partners and other collaborators.
  • Uphold YWCA of Greater Portland’s mission, vision, values by acting with integrity, accountability, and responsibility toward community-based projects, fellow employees, volunteers, donors, and everyone the organization engages with.
• Perform other duties as assigned.

The Ideal Candidate

• Commits to eliminating racism and empowering women, strives for equity in all aspects of their work, and has a strong understanding of trauma-informed principles and practices.
• Understands Fair Housing Laws and landlord-tenant laws; implements said laws in a trauma-informed manner.
• Understands trauma-informed principles and practices.
• Communicates clearly, consistently, and kindly with agency partners, and colleagues, and responds in a timely, compassionate, and appropriate way to multiple partners.
• Responds to resident and team communications in a timely and compassionate manner.
• Holds a current Property Management license.

Skills, Knowledge, & Experience

• Required: 40-hour Domestic Violence Certification (provided upon hire).
• Demonstrated culturally responsive communication skills (both written and spoken)
• Computer skills including working knowledge of Microsoft Office Suite, Google Workspace, and virtual meeting tools.
• Ability to work independently and be self-motivated.
• Ability to organize, prioritize and complete multiple and varied tasks.
• Desire to actively participate in self-reflection, continued education, and professional development.
• Ability to build rapport with people from diverse cultural and economic backgrounds; consistently treat others with respect and dignity.
• Ability and willingness to work as a team member and support the mission and goals of YWCA of Greater Portland.

Job Conditions

• Primarily remote position in Portland Metro Region that requires in-person meetings with colleagues and other partners at varied community locations.
• Must be able to provide own transportation to visit multiple properties. Travel is reimbursed.
• Laptop, phone, and other materials as needed will be supplied.

Benefits

• Industry standard medical, vision, and dental insurance coverage.
• Paid time off and nationally recognized holidays.
• Social Justice Trainings (see ywcapdx.org).
• Industry standard pension plan after 2 years of service in the YWCA Retirement Fund, one of the oldest pension plans in the country; a 403(b) Retirement Savings plan is available to all new employees.
• Membership in the YWCA USA sisterhood, a 160-year-old network of 200 associations worldwide.

Our Hiring Philosophy

We believe that a diverse, equitable, and inclusive workplace makes us stronger, more creative, and more resilient. As an organization that works to amplify the voices of those from different ethnic, racial, and cultural communities, religions, gender identities, sexual orientations and/or expressions, we highly encourage people from all backgrounds, ages, abilities, and experiences to apply.

YWCA of Greater Portland is an equal opportunity employer. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, justice-involved background, or any other legally protected status. We work to ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

YWCA is on a mission to eliminate racism, empower women and promote peace, justice, freedom, and dignity for all. Multicultural, multilingual, BIPOC, and LGBTQ+ voices matter to us. We encourage everyone who is passionate about our mission and who can bring valuable lived experience to this position to apply, even if you don't believe you meet all the described qualifications. YWCA will not hire someone currently receiving services or within the first six months of ending YWCA services. YWCA cannot provide services to our own employees but can provide referrals to other agencies.

Application Instructions

Interviews for this position will be conducted on a rolling basis until the position is filled. To apply, please email the following materials to employment@ywcapdx.org:

• Cover letter that highlights what inspires you about our mission and how your personal and / or professional experience will strengthen YWCA and support our participants.
• Resume
• 3 to 5 references

A single PDF file is preferred. Only complete applications will be considered.

YWCA of Greater Portland does not allow or condone the use of generative artificial intelligence (AI) in our workplace or on job application materials. Its destructive nature to the environment and to human creativity is in direct conflict with our values as an organization. Applications created using generative AI will be discarded.

Benefits

• Industry standard medical, vision, and dental insurance coverage.
• Paid time off and nationally recognized holidays.
• Social Justice Trainings (see ywcapdx.org).
• Industry standard pension plan after 2 years of service in the YWCA Retirement Fund, one of the oldest pension plans in the country; a 403(b) Retirement Savings plan is available to all new employees.
• Membership in the YWCA USA sisterhood, a 160-year-old network of 200 associations worldwide.