Senior Program Manager, Multidisciplinary Teams

Job Description

Position Title: Senior Program Manager, Multidisciplinary Teams

Department: Strategic Partnerships & Policy

Reports to: Chief Policy Officer (CPO)

Location: 3450 Third Street, San Francisco, CA 94124

ABOUT THE ORGANIZATION

Safe & Sound is a children’s advocacy organization working to prevent child abuse and reduce its devastating impact on the child, their family, and our entire community. We have been a pioneer in the field of child abuse prevention, working within San Francisco for more than 50 years. Recently, the organization has begun to expand its impact working throughout the state of California.

Child maltreatment is a complex problem, but a preventable one. Our data-informed approach leverages three primary strategies: we empower children with knowledge and confidence; we support families providing resources and skills; we activate the community and the change-makers within it to create a thriving social safety net for children and their families.

The organization has an annual operating budget of approximately $15.4 million and is supported by approximately 70 staff, interns, and more than 80 volunteers. Safe & Sound headquarters is located in a historic firehouse in the Haight-Ashbury neighborhood of San Francisco, with a second office in the Bayview neighborhood.

Safe & Sound recently merged with The Center for Youth Wellness (CYW), a national leader in the effort to advance pediatric medicine, raise public awareness, and transform the way society responds to children exposed to Adverse Childhood Experiences (ACEs). Founded by California’s first Surgeon General Dr. Nadine Burke Harris, CYW has created a national call to screen, treat, and heal ACEs and toxic stress.

More information is available at: www.safeandsound.org

OVERALL SUMMARY

The primary role of the Senior Program Manager (SPM), Multi-Disciplinary Teams (MDTs) is to facilitate Safe & Sound leadership of several city-wide, multi-disciplinary teams that seek to advance system enhancement and improve response to abused and exploited children in San Francisco through collaboration of various professional disciplines, coordination of response, and changes in policy and practice. These teams include the Children’s Advocacy Center (CAC), Working Group and Steering Committee for children/youth experiencing sexual exploitation (Commercial Sexual Exploitation of Children (CSEC)), Child Death Review Team (CDRT), and Family Violence Council.

The SPM, MDT holds an important role in implementing the department’s strategic direction.

The SPM, MDT will work with external stakeholders and community and public partners to:

(1) enhance the coordinated, multidisciplinary approach to investigation of child abuse allegations and providing trauma-informed services for victims of child abuse and exploitation,

(2) develop policies, protocols, procedures, and other data-informed solutions to improve complex systems challenges in the child abuse response structure,

(3) reduce re-victimization and the devastating long-term effects of child abuse and exploitation on children, their families, and society, and

(4) increase coordinated case planning and service delivery for victims. The ideal candidate will be familiar with child abuse, commercial sexual exploitation of children and/or other areas of family violence and with government systems and public policy. This position requires excellent project management and facilitation skills, the ability to communicate (written/verbal) effectively, experience in relationship-building and stakeholder engagement, independence, and strong analytical and organizational abilities.

The position is a supervisory role that reports to the Chief Policy Officer, collaborates with the Coordinator, SPP, receives strategic direction from the partners of the multi-disciplinary teams, and works frequently with other representatives from San Francisco child welfare, law enforcement, public health, and other public and community agencies responding to family violence.

ESSENTIAL FUNCTIONS

Project Management

• Create and manage detailed project plans, outlining deliverables and timelines to meet MDT goals and objectives.
• Oversee development and implementation of tools and systems to ensure data, reports, agendas, meeting minutes, and all relevant documentation of partnership collaborations is properly recorded and maintained.
• Work in collaboration with partners to develop and implement new projects, based on ongoing and emerging needs.

Policy and Protocol Development

• Lead process to ensure that the CAC meets or exceeds the 10 standards to maintain its accreditation through the National Children’s Alliance.
• Draft policies, protocols, and memoranda of understanding for the MDTs and facilitate revisions of such documents.
• Engage in San Francisco-based policy analysis and development related to response to child abuse and exploitation cases, inter-county communication, and information sharing.
• Consolidate recommendations from the MDTs into actionable policy and practice changes that address barriers for children and youth interfacing with systems.

Facilitation

• Support and facilitate key meetings and decision-making processes as appropriate for multi-disciplinary teams.
• Prepare agendas, disseminate information and materials, and monitor logistics related to multi-disciplinary team meetings.
• Ensure follow up on action items so that multi-disciplinary team priorities move forward in a timely fashion.

Partnership Building & Engagement

• Establish relationships with partners and support relationship-building between and among partners to promote collaboration and best practices in responding to child abuse and exploitation of youth.
• Help to manage complex groups of critical and diverse stakeholders in order to deliver on time and high quality results.
• Assist in ensuring participants understand the purpose of multi-disciplinary team structure and the role of their agency as well as of other partners.
• Support partners in identifying, developing, and implementing collective goals and strategies.
• Develop and oversee communication and messaging to MDT partners to promote alignment and collaboration.
• Collaborate with Safe & Sound’s Community Education team on training related to CSEC and the CAC.

Research & Data Analysis

• Research best practices and keep abreast of policy changes impacting system response to child abuse and children/youth experiencing exploitation.
• Assist in the continued development of metrics that track the effectiveness of MDTs and drive toward outputs and outcomes for related projects.
• Oversee the collection, tracking, analysis, and reporting of data related to MDT outcomes and outputs.
• Support MDT client and team satisfaction survey processes.
• Report to partners on progress including reports to funders.

Administration

• Provide support to the Chief Policy Officer and Development department for development and maintenance of funding efforts related to MDTs and designated projects.
• Help develop and manage budgets for designated MDT projects.
• Provide supervisees with support and opportunities for growth and development.

Key Additional Activities

• Continually broaden expertise; pursue cutting-edge knowledge relevant to the work; and serve as a resource for partners.
• Attend meetings in the community, other meetings, webinars, and conferences specific to duties mentioned above as well as all internal staff meetings as required.
• Work with the SPP department to develop effective and efficient internal communication tools so that team members are apprised of relevant interactions with partners and projects.
• Maintain files and documents in compliance with legal, organizational, and funding requirements.

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

• Bachelor’s degree or equivalent in public policy, public administration, law, communications, government, social science, or related discipline.
• Minimum of 3-5 years of professional work experience in public policy, advocacy, law, nonprofit/social service management, community engagement, and/or in local or state government.
• Experience in facilitation; project management; policy development; research, and writing; and coordination of collaborative projects with various stakeholders.
• Proven ability to work independently and collaboratively as part of a team to achieve results.
• Strong commitment to racial and economic justice.

PREFERRED QUALIFICATIONS

• Knowledgeable about San Francisco and California child welfare and juvenile justice systems and about the needs of victims/survivors of violence;
• Experience working on cross-sector initiatives;
• Ability to engage with and build authentic relationships quickly with diverse stakeholders;
• Experience managing multiple, simultaneous work efforts and a strong ability to plan strategically and marshal resources toward implementing that plan while staying on top of specific tasks and consistently meeting deadlines;
• Ability to work tactfully and effectively with representatives of city agencies, community-based organizations, and the community at large;
• Strong written and oral communication skills with demonstrated ability to develop and deliver reports, recommendations, and presentations;
• Ability to embrace obstacles that will arise and be creative in coming up with solutions; capable of remaining steadfast and resilient in the face of opposition;
• Action-oriented: Greatly enjoys getting people together to take action and awareness of how to motivate others;
• Ability to take initiative and assume high levels of ownership for outcomes while exercising sound judgment in day-to-day decision-making; and
• Ability to maintain flexibility to respond to changing circumstances or priorities.

POSITION SPECIFICATIONS

• Full-Time
• Exempt
• Position will be fingerprinted, E-verified and reference checked.

PHYSICAL REQUIREMENTS

• Typical Working Conditions
• Standard office; heavy keyboard work; phone and video meetings;
• Equipment Used
• Computer, phone, fax, and copier;
• Essential Physical Tasks:
• Ability to lift/push/pull up to 20 pounds unassisted;
• Ability to travel around San Francisco, the Bay Area, and to Sacramento when necessary.

The base salary for this position is $87,300.00 annually and is eligible for agency-sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider all qualified applicants

with arrest and conviction records.

Safe & Sound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and

training.

The SPP team strives to cultivate a team that reflects the diverse population we serve and thus strongly encourages diverse candidates from underrepresented communities to apply, including but not limited to individuals who identify as QT/BIPOC, those impacted by the child welfare/foster care systems, and public benefits recipients.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org