Manager, Membership and Member Events

Reports to: Assistant Director, Development

The Manager, Membership and Member Events is responsible for managing the Museum’s membership program and planning and overseeing Member and cultivation events. This position is responsible for developing donor engagement strategies for the HRM through special events, creative stewardship, and individual and institutional membership campaigns. The role also manages the member and donor database.

This is an exciting opportunity for a dynamic, solution-oriented individual to enhance and expand a successful membership program that builds an engaged community at the preeminent cultural institution in Westchester.

The successful candidate is a detail-oriented and proactive individual who enjoys engaging with the public, has strong communication and computer skills, exceptional customer-service orientation, database management experience and the ability to coordinate and plan with a variety of stakeholders.

Responsibilities include, but are not limited to:

Membership

• Manage relationships with HRM members (individual and institutional), through database management, renewal letters / e-mails, coordination of mailings, special promotions and more
• Evaluate effectiveness of current membership program services, benefits, and policies, relating to retention and acquisition of members on a regular basis. Recommend and implement changes to improve effectiveness and appeal
• Plan and implement member and Museum cultivation events throughout the year, such as exhibition openings, member events and receptions, and cocktail parties, overseeing invitations, RSVPs, and planning logistics in collaboration with other team members
• Serve as the primary representative of the Membership program on a daily basis, and at all Membership events, including answering calls and emails with congenial and efficient customer service skills
• Serve as the main liaison with HRM Contemporaries by building relationships with individuals, guiding committee, help to recruit new members and organize events and partnerships
• Manage, enhance and grow the Neighbor to Friends discount program for members
• Manage interactions and reciprocal partnerships area cultural institutions including theFairfield Westchester Museum Alliance
• Generate reports to measure results of membership campaigns, and overall membership retention and growth

Museum Cultivation Events

• Manage budget, logistics, staff, and vendor relationships and onsite management for Museum events including opening receptions, receptions for programs, fundraisers, Annual Gala, and other cultivation events
• Work with Development team to create event strategies that consider all aspects of fundraising at HRM and take advantage of all opportunities and partnerships available

Member & Donor Database Management

• Serve as the primary point of contact for the donor database, including data entry, record maintenance, and supporting membership management, individual giving, and fundraising appeals
• Generate reports and analyze donor and member data to inform engagement strategies, campaigns, and appeals
• Track donations, pledges, and recurring gifts, ensuring proper coding and timely acknowledgments

Education, Experience and Skills

• Bachelor’s degree and 3-5 years relevant work experience in special events, public programs, and/or membership
• Experience with donor database management; familiarity with Salesforce a plus
• Excellent organizational skills; must be highly detail oriented and comfortable working on multiple projects year round while prioritizing and meeting deadlines
• Proven ability to work successfully in a team, with a supervisor, senior staff, members, and donors
• Proven track record of success in helping to organize special events and work with donors
• Excellent event planning skills and experience; ability to conceive and manage events of different scales
• Excellent interpersonal skills, a proactive, collaborative style, and a sense of humor
• Work for events on occasional weekends and evenings is required

Compensation: $48,000 - $52,000/annually, commensurate with experience

This position is on-site, with some flexibility for a hybrid work schedule.

The Museum provides competitive compensation, and generous benefits and perks for all eligible employees, including:

• The Museum pays 100% of premiums for medical, dental, and life insurance
• 403(b) retirement plan
• Generous paid time off, including annual leave, sick leave, personal days and 13 Museum holidays
• Flexible spending accounts (pre-tax income for eligible health care expenses)
• On-site free parking and discount in Museum shop
• Access and free admission to numerous museums and cultural institutions
• Paid membership in the American Alliance of Museums (AAM)
• Standard worker’s compensation, short-term and long-term disability and unemployment insurance
• Participation in TransitChek Commuter Benefit program