Director of Operations

Position: Director of Operations

Location: Charleston, WV or Morgantown, WV (preferred)

Status: Full-Time, Exempt

Salary: $80,000–$85,000 per year (commensurate with experience)

About Libera, Inc.

Libera, Inc. is a growing nonprofit dedicated to building brighter futures for West Virginia youth and young women so they are free to achieve their dreams. We do this through innovative, trauma-informed programs that create safe spaces where young people are listened to, supported, and connected to the resources they need to thrive.

Over the past decade, Libera has grown significantly, including the opening of a new center in Morgantown that provides therapy, housing, and wraparound support services for young women. As we look ahead, our goal is to level up our organization without losing our heart—building the skills, systems, and sustainability needed to deliver transformative outcomes with excellence and care.

As we deepen our impact and expand our capacity, we are seeking a Director of Operations to serve as our primary internal leader and help guide Libera’s transition from a grassroots organization into a sustainable, high-impact behavioral health organization rooted in trauma-informed, healing-centered, and community-based care.

Learn more about our work at www.liberawv.com.

Position Overview

The Director of Operations (DOO) is a senior leadership role responsible for translating organizational vision into effective execution. The DOO oversees day-to-day operations, program implementation, internal systems, and people management, ensuring the organization operates efficiently, compliantly, and in alignment with Libera’s mission and values.

The DOO serves as Libera’s operational backbone, with delegated authority over internal operations and program execution, allowing the Executive Director to focus on vision, fundraising, external partnerships, and strategic leadership.

This role is ideal for an experienced manager (10+ years) in behavioral health, social services, or a related field who is ready to step into executive-level leadership and is passionate about building systems that create lasting impact for at-risk youth.

Why This Role Matters

Libera is at a pivotal moment. We’re building the systems and leadership needed for long-term impact—and we’re looking for a seasoned, values-driven leader to help shape what comes next by stepping into this new role as Libera’s Director of Operations.

General Duties & Responsibilities

Organizational Operations & Systems

• Oversee day-to-day operations across programs and administrative functions
• Build, document, and maintain operational systems, policies, and procedures
• Ensure operational compliance with funders, contracts, and applicable regulations
• Identify, mitigate, and resolve operational risks and inefficiencies

Program Oversight & Performance Management

• Provide operational leadership for all Libera programs, including clinical and case management
• Monitor program performance and flag risks or gaps early
• Support program planning, execution, and monitoring and develop consistent systems for program reporting and data tracking
• Ensure programs align with trauma-informed and behavioral health best practices and ethical standards

People Management & Team Culture

• Supervise program leaders and operational staff
• Oversee onboarding, training, and staff development systems
• Establish clear performance expectations and feedback processes
• Address workflow challenges and support staff wellbeing
• Foster a collaborative, mission-aligned, and values-driven culture

Financial & Administrative Operations (Non-Accounting)

• Partner with the Executive Director on budget monitoring and operational planning
• Track program expenses against grant budgets
• Support financial reporting, forecasting, and internal controls
• Ensure systems support timely and accurate grant and board reporting

Strategic Partnership with the Executive Director

• Serve as a trusted thought partner on organizational strategy and growth
• Translate strategic priorities into operational plans and deliverables
• Support readiness for new funding, programs, and strategic initiatives
• Prepare the organization for increased scale and long-term sustainability
• Participate in leadership and board-facing discussions

Qualifications & Skills

• Bachelor’s degree required; Master’s degree preferred
• Minimum of 10 years of experience in behavioral health, social services, or a related field
• Demonstrated experience as a manager overseeing programs, people, and operations
• Strong understanding of trauma-informed, community-based behavioral health services, particularly within rural communities
• Proven ability to build systems, manage complexity, and improve operational effectiveness
• Experience working within public systems, such as schools, juvenile justice, and/or child welfare a plus
• Strong understanding of nonprofit organizations and grant management
• Ability to manage multiple priorities and pivot quickly to address critical needs as they arise
• Strong relationship-building skills across diverse stakeholders and people of all backgrounds
• Grounded, proactive leader with initiative and history of solving problems in new and innovative ways
• Commitment to Libera’s values: Listen, Learn, Love, Grow, Own, Risk, People, Believe the Best

Additional Requirements

• Travel across West Virginia to visit Libera offices, partners, and attend meetings (1-4x per month)
• Occasional evening or weekend hours based on program or event needs
• Successful completion of Libera Listener Training, background check, and suicide prevention training

Pay & Benefits

• Salary: $80,000–$85,000 per year
• Full-time, exempt position
• Benefits include, but are not limited to:
  • o 401(k) plan after 12 months
  • o Flexible schedule
  • o Medical insurance
  • o Paid time off and holidays
  • o Professional development allowance

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Libera, Inc. is an equal opportunity employer. Libera, Inc. does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex, sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

Benefits include, but are not limited to:

• 401(k) plan after 12 months
• Flexible schedule
• Medical insurance
• Paid time off and holidays
• Professional development allowance

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