Program Associate - Care Management

OVERALL SUMMARY

Under the supervision of the Senior Program Manager, Care Management, this position is responsible for supporting and coordinating the efforts of a multi-disciplinary team of service providers to build families’ protective factors. It is the key position in our Integrated Family Services model. This includes facilitating team meetings; assessing family risks, strengths, and challenges; as well as assisting with the development and implementation of service plans and providing counseling and care management services.

Additional responsibilities include providing coverage for Supportive Family Services activities, such as drop-in hours and family events, and completing administrative tasks, documentation, and reporting to support compliance with government contracts and private grants.

Family First Prevention Services Act (FFPSA): A federal law that prioritizes prevention and family based services to help children remain safely with their families and reduce unnecessary involvement in the child welfare system.

Safe and Sound and the Children Family Service Department (CFS) supports this prevention approach through the evaluated out pathway, connecting families referred by Child Protective Services (CPS) whose circumstances do not meet the threshold for an open CPS case to appropriate services and supports in the community.

This position reports to the Senior Program Manager, Care Management.

ESSENTIAL FUNCTIONS

Integrated Family Services

• Serves as the primary point person to families enrolled in our program to build families’ protective factors.
• Assess and support families by completing assessments, providing case management, monitoring progress toward outcomes, and coordinating services using tools and practices aligned with the Integrated Family Services model.
• Support family enrollment and FFPS implementation by collaborating with Program Associates to triage and enroll eligible families, coordinate services, and carry out activities related to the FFPS Evaluated-Out Referral Pathway.
• Collaborates and facilitates a monthly wrapped-around services meeting composed of staff from all program areas within the Children & Family Services (CFS) Department, using a format common to all Service Delivery Teams.
• Assist with the development of service plans in collaboration with families and Service Delivery Team, according to Integrated Family Services guidelines.
• Provides intensive care management (including home visiting) to families with multiple challenges, including families referred by Child Protective Services.
• May provide short and long-term supportive counseling for adults and/or children, depending on care coordination caseload and supervisor approval.
• Maintain an ongoing and accurate up to date care coordination roster of 15-20 FFPS referred participant families.
• Protects participant confidentiality and handles sensitive information in accordance with organizational policies and applicable requirements

Supportive Family Services

• When assigned by the Senior Program Manager, occasionally support Program Manager, Care Management with family support center services including Food Pantry, Emergency Needs Support, information and referrals.
• Occasionally provides support to the Parent Drop-in Program to families not enrolled in Integrated Family Services on a drop-in basis while daytime Parent Drop-In is open, including performing intakes and making referrals, setting up and closing the program, meeting with clients, conducting intakes, and providing additional support during Parent Drop-In hours as assigned by the Senior Program Manager.
• Responds to participant concerns and escalates safety issues, crises, or needs outside the scope of the position to the appropriate supervisor.

Other Essential Functions

• Maintains physical files and ensures timely and accurate data entry and updates in Salesforce and Epic, as necessary.
• Keeps records of all services provided in compliance with legal, agency, and funding requirements.
• Participates in outreach activities as well as provider /community meetings to increase referrals and community awareness of the program.
• Attends all Care Coordination team meetings as well as other staff meetings and trainings as directed by the supervisor.
• Communicates and escalate significant participant concerns, service barriers, incidents, and other matters requiring supervisory attention in a timely manner
• Attend and participate in regular staff meetings, 1-on-1 supervision meetings, department trainings (TalkLine training, Playroom training, etc)

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

• At least three (3-5) years hands-on experience providing intensive case management and/or care coordination services to families with children 0-12 who have experienced trauma
• Bilingual English and Spanish, written and verbal required
• Knowledge of the effects of child abuse, child development, effective parenting practices, and family dynamics.
• Knowledge of community resources in San Francisco, cultural competency practices, and current participant outcome measurement practices.
• Ability to build effective working relationships and collaborate with colleagues, service providers, community partners, and program participants
• Ability to effectively collaborate with families to complete assessments and develop appropriate service plans that support their protective factors.
• Ability to use both qualitative and quantitative data to inform service planning and monitor family’s progress towards achieving outcomes/goals.
• Ability to work with diverse staff and program participant populations.
• Ability to prioritize work effectively in an environment with multiple competing priorities.
• Ability to work tactfully and effectively with representatives of city agencies, community-based organizations, and the community at large.
• Ability to work effectively within a multidisciplinary service-delivery structure and coordinate services across internal programs and external providers
• Ability to handle crisis situations.
• Strong case documentation, recordkeeping, organizational, and time-management skills
• Able to handle confidential and sensitive participant information appropriately
• Ability to use computer skills: word processing, using digital recordkeeping systems to collect and track data, and internet search capabilities.
• Demonstrated experience working with diverse cultural backgrounds.
• CPR and First Aid certification required, or ability to obtain certification within a six (6) months upon hire and renewed every two years.

PREFERRED QUALIFICATIONS

• Previous experience working with youth and their families that are underserved, marginalized and high risk with trauma histories

POSITION SPECIFICATIONS

• Full-time.
• In-person work required
• Non-exempt.
• Position will be fingerprinted, E-verified and reference checked. All offers of employment are contingent upon successful completion of this process.

PHYSICAL REQUIREMENTS

• Typical Working Conditions
  • Standard office as well as occasional playroom (supervise and care for children) as requested.
  • This position may require evening hours and participation during weekend events as requested
  • Travel within San Francisco
• Equipment Used
  • Computer, phone, fax, copier.
• Essential Physical Tasks
  • Light lifting (lift, push, and pull up to 25 pounds unassisted on a regular basis)

The base salary for this position is $36.4669 per hour and is eligible for the language premium. The language premium is $2,080 annually. This position is eligible for agency-sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider all qualified applicants with arrest and conviction records.

Safe & Sound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Care Coordination team strives to cultivate a team that reflects the diverse population we serve and thus strongly encourages diverse candidates from underrepresented communities to apply, including but not limited to individuals who identify as QT/BIPOC, those impacted by the child welfare/foster care systems, and public benefits recipients.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org

Benefits.

Bilingual in English and Spanish