Customer Success/Inside Sales Rep

HOURS: Full-Time | LOCATION: Remote, USA

TYPE: Non-Exempt |TRAVEL: Limited, as required (Estimated ~2-3x/yr)

LEVEL: Mid-Level | REPORTING TO: Customer Success Team Lead

SALARY RANGE: $45K-$54K |DIRECT REPORT(S): None

Applicants should submit a cover letter and resume via this link:

https://app.smartsheet.com/b/form/019977a07d4f7879b2e448bc33b7b45f

Call2Recycle, the nation's leading battery recycling nonprofit and stewardship program, is committed to protecting the environment and fostering a circular economy by facilitating the recycling and end-of-life management of batteries that power our everyday lives. With over 30 years of experience collaborating with state regulators, manufacturers, and the recycling industry, Call2Recycle strives to make battery recycling convenient and accessible for all consumers in the U.S. Learn more at call2recycle.org and follow us on Facebook, Instagram or LinkedIn.

POSITION SUMMARY:

It’s an EXCITING time to join Call2Recyle, with great teams and culture and work ahead of us! We are experiencing significant growth and opportunity in the organization as we expand nationally.

We are seeking an experienced Customer Success/Inside Sales Specialist to join our dynamic Services and Solutions team. This role will be working under the direction of the Customer Success Manager, the Customer Success/Inside Sales Specialist will help optimize battery collections and sell value- added battery-related services to a range of public and private organizations, such as retailers, municipalities and other key customer groups.

Serving as a problem solver and ambassador for customers, the Customer Success/Inside Sales Specialists are instrumental in the growth, development, expansion, and retention of participant accounts. They will support organization plans to meet specific annual performance targets, including revenue and battery collection goals.

The ideal candidate is a self-starter with excellent communication and organization skills, is detail oriented, and possesses the ability to work in a highly collaborative, small-sized team environment.

MAJOR DUTIES & RESPONSIBILITIES:

• Undertake discovery process through proactive outreach, phone and email, with potential participants seeking to understand their needs, preferences, and expectations; deliver best-fit tailored program solutions balanced with organizational capabilities.
• Perform proactive outreach activity to include outbound calls to gain insights and identify sales opportunities to increase revenue.
• Ownership of data analytics to identify new / increased revenue opportunities within our existing customer database. Revenue opportunities of over $10k annually should be identified and escalated to the appropriate Program Manager.
• Support strategies that prompt organizational growth, re-engage lapse customers, and prospect for new participants.
• Meet and exceed established performance metrics and objectives, including new account targets, account performance metrics (participation, revenue, accessibility & collections rates), service standards, and other plan accountabilities.
• Work under the guidance of the Customer Success Manager to optimize the account relationship, enhance revenue performance, and ensure that customer needs are understood and satisfied and serve as the back-up for the Program Manager team, as necessary.

Manage significant inbound and outbound inquiries via website, phone, and emails to adhere to defined service level standards. Ascertains nature of the inquiry and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide clients with appropriate resolution.

• Perform administrative services that ensure customers’ needs are being met, including timely quotations, order processing and reporting.
• Display ownership of assigned tasks; handle, research, document, and resolve customer inquiries from start to finish. Provide knowledgeable answers to questions about services, solutions, products, pricing and delivery.
• Handle customer complaints and provide appropriate solutions and alternatives within the defined time limits and follow up to ensure resolution.
• Utilize ERP system (CRM and Supply Chain Management) to accurately and systematically record customer interactions, and track, monitor, and analyze customer activity for opportunities to increase revenue.
• Work in partnership with Customer Success Specialists and Program Managers to share insights and to support joint activities.
• Maintain a thorough understanding and application of our diverse portfolio of services & solutions to proactively engage customers resulting in measurable growth, retention, and satisfaction.
• Maintain current job knowledge and participate in professional development activities associated with annual development planning process.
• Report on progress and effectiveness of plans to client leadership and internal stakeholders.
• Other duties as assigned.

Qualifications, Skills & Abilities

BASIC QUALIFICATIONS:

• Three plus years of proven customer support/inside sales experience in a B2B environment, customer service, or another related field.
• Minimum of high school diploma.
• Candidates must be authorized to work lawfully in the United States for Call2Recycle, with or without sponsorship.

PREFERRED QUALIFICATIONS:

• Experience working in a non-profit environment is preferred.
• Strong proficiency in Microsoft Office Suite.
• Familiarity with Customer Relationship Management (CRM) systems and practices.
• Great communication skills.
• Knowledge of advanced sales techniques and methodologies including assessing customer needs and delivering tailored solutions. “Solutions-selling” experience preferred.

SKILLS & ABILITIES:

• Ability to flourish in a mission-based organization where culture and values are paramount importance.
• Embodies a thirst for learning and a curious nature.
• A ‘Get it Done’ attitude and a desire to be part of a fast-paced work environment, utilizing a high sense of urgency, patience, and flexibility.
• Exceptional oral and written communication and active listening skills.
• Excellent time management and multitasking skills (ability to talk, type, and navigate simultaneously).
• Proven ability to adapt to changing demands and shifting priorities.
• Strong interpersonal and relationship-building skills, with strong service orientation.
• Possess strong commitment to team environment dynamics with the ability to productively engage with others at varying levels.
• Ability to work autonomously, exercise discretion and work effectively with a wide degree of latitude.
• Demonstrated planning skills with ability to think strategically, both short and long-term, and prioritize.
• Solid analytical skills: ability to identify opportunities and apply innovative solutions.
• Energetic self-starter with ability to excel within a results-oriented environment.

ABOUT CALL2RECYCLE:

Why We Do What We Do: Call2Recycle's purpose is to safely transition communities to a battery-powered world through climate-responsible solutions.

What We Do: On behalf of corporate stewards, we optimize collection, share our experience and expertise, and responsibly manage the end-of-life of batteries and other materials.

Call2Recycle, Inc., is recognized as the premier battery stewardship organization in the U.S., protecting and preserving the environment through responsible end-of-life management. We have built a set of strict environmental standards that will foster our position in the market, including: Material Management and Processing, Third-Party Audits, Certifications, Recycling Optimization.

For more information on our programs, please visit https://www.call2recycle.org/.

OUR TEAM:

At Call2Recycle, we enjoy a culture of teamwork, innovation, and fun. Our team is the primary reason for our unique culture. We hire energetic and dedicated people who work hard every day to help us achieve our goals. Each one of our employees is a valued contributor, not just a number. We work in teams to benefit from our collective talents to make a real impact on the environment. The way we operate contributes to the success of our employees and our organization.

We also value the diversity of employees’ backgrounds and believe everyone’s unique perspective is critical to our success. Diversity is fundamental to what we do. Our team has varied backgrounds, speak different languages, and are engaged in varied personal pursuits but all share a commitment to environmental sustainability, and each do their small part to improve our planet.

We are an equal opportunity employer and do not discriminate against otherwise qualified applicants on the basis race, age, color, creed, sex, religion, ancestry, marital status, national origin, disability, veteran status, or any other protected characteristic.

We value our employees. In keeping with our values, we strive to support our team members in and out of work. As part of this, we offer a strong, well-rounded benefits package. Our benefits support our employees’ health and wellness, time off, and productivity. Highlights include:

Health & Wellness

• • 401k
  • Medical/Dental/Vision
  • FSA and HSA
  • Basic Life and AD&D Insurance
  • Short Term and Long Term Disability
  • EAP & Wellness
  • Adoption Assistance
  • Pet Insurance

Time Off

• • Paid Holidays
  • Personal Days
  • Vacation Days
  • Sick Leave
  • Paid Parental Leave
  • Bereavement Leave
  • Volunteer Hours
  • Voting Leave
  • Jury Duty
  • Medical and Military Leave

Productivity

• • Education Assistance
  • Home Office Furniture Reimbursement
  • Password Management Service
  • Employee Engagement
  • Training & Learning