Program Manager – Health Access Programs

JOB ANNOUNCEMENT

PROGRAM MANAGER – HEALTH ACCESS PROGRAMS

Organizational Description:

NICOS Chinese Health Coalition is a public-private-community partnership of more than 30 health and human service organizations and concerned individuals. The mission of NICOS is to enhance the health and well-being of the San Francisco Chinese community. Since 1985, NICOS has been engaged in advocacy, research, training, coalition-building and program implementation for the benefit of this population and the organizations that serve it.

Position Summary:

Under the supervision of the Director of Programs, the Program Manager leads, coordinates and manages NICOS’ programs, projects and initiatives that promote health access and health equity, with a focus on the Culturally & Linguistically Appropriate Services Advocacy, Consultation and Training (CLAS ACT) Project. The Program Manager recruits, screens, hires, trains, and mobilizes staff, interns, volunteers and consultants to meet various projects’ goals; develops qualitative and statistical reports for the San Francisco Department of Public Health and other funding agencies; and plans and conducts evaluations to ensure effectiveness and intended impact of project efforts. This is a full-time position (40 hours/ week).

Project Summary:

NICOS conducts a variety of programs and initiatives that aim to increase health care access and health equity. A cornerstone to these is the Culturally & Linguistically Appropriate Services Advocacy, Consultation and Training (CLAS ACT) Project, developed in accordance with the 15 enhanced National CLAS Standards which seek to advance health equity, improve quality, and eliminate health care disparities. Additional current programs include: Annual Chinatown Community Health Fair; Chinatown Action Alliance for Children’s Oral Health; Chinatown Disaster Preparedness and Response Project; Collaborative Approach for AANHPI Research and Education (CARE) Registry; Covered California Navigator Program; and Health Care Access and Information for Immigrant Communities project (HCAI Pillar 1). Historically, under the umbrella of health care access, equity and disparities, NICOS has focused on addressing related issues such as language access, AA&NHPI data disaggregation, vaccination access/ equity and anti-Asian hate.

Compensation: $60K - $80K/yr. FTE + Benefits, DOE

Duties and Responsibilities:

• Lead, coordinate, implement and manage NICOS’s programs, projects and initiatives that promote health access and health equity, with a focus on the Culturally & Linguistically Appropriate Services Advocacy, Consultation and Training (CLAS ACT) Project
• Recruit, screen, hire, train, and mobilize staff, interns, volunteers, stakeholders, consultants and sub-contractors to meet various project goals
• Ensure integrity of service delivery, data collection, record-keeping and other administrative systems
• Ensure attainment of program goals, such as number of organizations/agencies assessed and TA/ training hours provided, community members reached, etc. within contractual guidelines and budgets
• Develop qualitative and statistical reports for the San Francisco Department of Public Health and other funding agencies
• Ensure compliance with contractual requirements, including but not limited to SFDPH mandated staff trainings, premise and administrative requirements, and agency policy requirements; participate in site-visits/ audits by funders as required
• Plan, lead, coordinate and manage all program components, including advocacy; outreach and promotion; education, training and technical assistance; and curriculum and resource development
• Develop and implement both consumer-facing and professional-development training curriculum on various health care access and health equity topics (such as cultural humility/ responsiveness, language access, oral health preventive care) for a wide variety of audiences, including community members, pre-K-12 students and parents, college students, health and human services professionals, educators and others
• Develop, lead, facilitate and convene various NICOS stakeholder groups and committees – including the Chinatown Disaster Preparedness Committee, the Chinatown Action Alliance on Children’s Oral Health and the Chinatown Community Health Fair Planning Committee
• Plan, coordinate, convene and facilitate, meetings, trainings, workshops, media events and community events to further project goals
• Develop and maintain existing and new agreements with partner organizations and legal/ professional entities in order to support/ advance project efforts, including Continuing Education Providers (CAMFT CEPA, CCAPP, CAADE), the SFUSD (MOUs), etc.
• Collaborate with local and state partners, such as the API Health Parity Coalition, Cavity-Free San Francisco, CA AA&NHPI Health Equity Coalition, CA Oral Health Alliance
• Develop in-language messaging and materials for use across a variety of mass media platforms (newspaper, radio, television, online, social, etc.)
• Plan and conduct evaluations to ensure effectiveness, relevance and intended impact of CLAS ACT and other project goals
• Participate in general NICOS staff and NICOS Management Team meetings
• Assist in organizational, human resource and fund development
• Other duties as assigned

Desired Qualifications:

• BA/BS in Social Work, Public Health, Ethnic Studies, Education, or related field (Master’s degree preferred)
• Three-plus years of experience in health and human services program development and management
• Ability to supervise bachelors and masters level (BASW, MSW, MPH) student interns strongly preferred
• Demonstrated ability to lead multiple programs/ initiatives simultaneously
• Demonstrated leadership and training/teaching skills
• Demonstrated program evaluation/ quality assurance/ program improvement experience/ skills.
• Strong knowledge of AA&NHOPI population and needs
• Strong knowledge of cultural competency/ diversity/ anti-oppression concepts and issues
• Excellent oral and written communication skills
• Excellent organizational, analytical and interpersonal skills
• Strong initiative, creativity and self-motivation
• Shared values with the agency, including those around equity, social justice and community empowerment
• Willingness to work nights and weekends as necessary
• Have access to reliable, efficient transportation for local travel to training sites and meetings (valid CA driver’s license and access to car preferred)
• Proficiency in Microsoft Office and Google Workspace/Suite applications
• Bilingual/bi-literate English/Chinese (Cantonese) a plus, but not required

Application: Please e-mail resume and cover letter, with subject heading: “Program Manager Search—

CLAS ACT” to jobs@nicoschc.org, or fax to: 415-788-0966. (No calls or walk-ins, please.) Equal Opportunity Employer.

Deadline: Seeking Immediate Hire

This organization provides equal employment opportunities (EEO) to all employees and applicants without regard to race, ethnicity, religion, sexual orientation, gender identity, national origin, age, disability, genetic information or veteran status. In addition to federal law requirements, this organization complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. This organization expressly prohibits any form of workplace harassment based on race, ethnicity, religion, sexual orientation, gender identity, national origin, age, disability, genetic information or veteran status

• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance

Bilingual/bi-literate English/Chinese (Cantonese) a plus, but not required