Salesforce Administrator

The Community Service Society (CSS) is an independent, not-for-profit organization that has been at the forefront of public policy innovations that support low-income New Yorkers for over 175 years. We use Salesforce as our primary CRM to support fundraising, programs, volunteer engagement, and constituent communications.

CSS is seeking a Salesforce Administrator to support the day-to-day configuration, data quality, user support, and continuous improvement of our Salesforce environment. This is an excellent opportunity for a Salesforce Administrator who enjoys problem-solving, collaborating with non-technical staff, and helping teams use data to advance impact.

Key Job Responsibilities:

Salesforce Administration & Support

• Provide frontline support to Salesforce users via ticketing/email/Teams, resolving issues and answering “how do I” questions.
• Configure standard Salesforce features (fields, page layouts, record types, validation rules, flows, list views, reports, dashboards).
• Maintain and optimize user setup, profiles, permission sets, queues, and roles.
• Assist with sandbox testing, change sets/deployment, and release management.

Data Quality & Integrity

• Monitor and improve data quality (deduplication, validation, standardization).
• Execute routine imports/updates using Data Loader, Data Import Wizard, or approved tools.
• Support data governance policies, documentation, and training.
• Partner with teams to ensure consistent data entry practices.
• Support Data Analysts with reporting and dashboards for development, programs, and leadership

Process Improvement & Projects

• Document Salesforce processes, configurations, and “how-to” guides.
• Support small enhancements and contribute to larger CRM projects under guidance.
• Collaborate with stakeholders to gather requirements and test solutions.
• Identify opportunities to streamline workflows using automation and best practices.

Key Job Qualifications:

• High school diploma or GED required.
• 1+ year of hands-on Salesforce administration experience.
• Salesforce Administrator Certification (ADM-201) or active progress toward it.
• Experience with Nonprofit Success Pack (NPSP) or Nonprofit Cloud.
• Familiarity with nonprofit CRM usage - fundraising, volunteers, case/workflow management.
• Working knowledge of:
  • Objects, fields, relationships
  • Profiles/permission sets
  • Reports and dashboards
  • Basic automation
• Strong attention to detail and commitment to data accuracy.
• Clear communicator who can explain technical concepts to non-technical users.
• Ability to manage multiple requests, prioritize, and meet deadlines.
• Alignment with CSSNY's mission and values

Salary and Benefits: The annual salary range for this position is $75,000.00 to $80,000.00. Community Service Society provides a comprehensive employee benefits package including health, dental, and vision coverage, life, AD&D, and long-term disability insurance, annual performance-based bonus, 403b retirement savings plan, defined benefit retirement plan, flexible spending accounts, commuter benefits plan, EAP, and more in addition to paid holidays, vacation, sick, and personal days.

Physical Requirements: Office work consisting of sitting, use of a computer, etc.

CSS currently offers a hybrid work environment requiring onsite work at CSS’ office at least two days per week and three days per week remote work.

***Interested applicants should provide a cover letter and resume at the time of application submission***

CSS is an Equal Employment Opportunity/Affirmative Action employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military status, or any other characteristic protected by applicable federal, state, or local law.

CSS complies with all applicable federal, state, and local laws governing employment, recruitment, and hiring.

Community Service Society provides a comprehensive employee benefits package including health, dental, and vision coverage, life, AD&D, and long-term disability insurance, annual performance-based bonus, 403b retirement savings plan, defined benefit retirement plan, flexible spending accounts, commuter benefits plan, EAP, and more in addition to paid holidays, vacation, sick, and personal days.