Talent Operations Manager

City of Boston Residency Required

Mission Statement

The mission of the Boston Public Health Commission (BPHC) is to work in partnership with communities to protect and promote the health and well-being of all Boston residents, especially those impacted by racism and systemic inequities. The BPHC sets an expectation that all staff and leadership commit, individually and as part of the BPHC team, to hold ourselves accountable to establishing a culture of anti-racism and advance racial equity and justice through each of our bureaus, programs, and offices.

Job Description

Reporting to the Director of Human Resources, the Talent Operations Manager is responsible for overseeing and strengthening the pre-boarding and onboarding process for a large, decentralized workforce. This role combines strategic leadership with hands-on operational work. The Manager will directly oversee a Talent Operations Specialist and have a dotted-line relationship with an HR Generalist who supports onboarding activities. The individual must be comfortable both executing daily tasks and guiding others to ensure a consistent, high-quality candidate experience.

DUTIES:

• Works to help BPHC advance as an antiracist organization by meeting or exceeding the standards set by the BPHC Anti-Racism Policy.

Strategic Development and Oversight

• Lead the creation and enhancement of Talent Acquisition operational processes to build a modern, efficient, and scalable Talent Operations function.
• Oversee day-to-day workflow distribution and provide direction to the Talent Operations Specialist while providing guidance to the HR Generalist in a dotted-line capacity.
• Partner with the Director of HR and other leaders to ensure Talent Operations strategies align with organizational goals and workforce needs.

Enhancing the Candidate Experience

• Ensure a seamless, timely, and positive experience for candidates from initial contact through onboarding.
• Oversee and, when required, personally support the completion of all pre-employment requirements, including I-9 verification, vaccination documentation, background checks, compliance checks (e.g., residency), and occupational health scheduling.
• Serve as an escalation point for complex or sensitive candidate cases.

Operational Excellence

• Maintain strong communication with candidates, hiring managers, and recruitment agencies to ensure clarity and consistency throughout the job posting, hiring, and onboarding processes.
• Monitor onboarding progress for all new hires and ensure the team meets required timelines and standards.
• Provide guidance and support to team members to ensure adherence to Talent Operations procedures and service expectations.

System Management and Reporting

• Manage and maintain new-hire data in HRIS platforms, including Workday and ADP Enterprise, ensuring accuracy and compliance.
• Build, modify, and optimize Workday workflows to improve efficiency and reduce processing time.
• Produce regular reports and dashboards to track onboarding metrics and identify opportunities for improvement.
• Collaborate with HRIS teams to troubleshoot system issues and implement process enhancements.

Continuous Improvement

• Regularly assess Talent Operations processes to identify gaps, inefficiencies, or compliance risks.
• Lead initiatives to redesign workflows, improve candidate communication, and strengthen pre-boarding and onboarding outcomes.
• Utilize data to propose and implement changes that improve overall Talent Acquisition performance.

Collaboration and Leadership

• Directly supervise the Talent Operations Specialist and provide dotted-line guidance to the HR Generalist supporting onboarding.
• Provide coaching, performance feedback, and task guidance to ensure high-quality work and professional development.
• Lead cross-functional projects that support broader talent management goals and operational excellence.
• Serve as a subject-matter expert for Talent Operations within the HR department.

Minimum Qualifications

Knowledge of or willingness to learn about the role of public health in addressing racism, the social determinants of health, and inequities in health outcomes as well as strategies to advance racial justice and health equity.

• Commitment to health equity and racial/social justice issues.
• Bachelor’s degree or equivalent relevant work experience.
• Significant experience in Talent Acquisition Operations or HR Operations.
• Prior experience supervising, coaching, or managing staff.
• Hands-on experience with Workday and ADP Enterprise, including workflow management.
• Experience with Applicant Tracking Systems (ATS).
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong customer service orientation with excellent communication skills.
• Ability to work independently, prioritize effectively, and manage multiple competing tasks.
• Strong attention to detail, problem-solving skills, and ability to navigate a fast-paced environment.

Additional Information

• City of Boston residency is required; Allston, Back Bay, Bay Village, Beacon Hill, Brighton, Charlestown, Chinatown, Dorchester, Downtown, East Boston, Fenway-Kenmore, Hyde Park, Jamaica Plain, Mattapan, Mid-Dorchester, Mission Hill, North End, Roslindale, Roxbury, South Boston, South End, West End, West Roxbury, Wharf district.
• A Criminal Offenders Records Information request must be completed for this position. However, a record is not an automatic bar to employment but is reviewed in relation to the job applied for.
• Certain immunizations will be recommended and/or required prior to commencement of employment duties.
• Any position that requires an advanced degree will be subject to education verification.
• Certain positions at the BPHC may be Grant Funded.
• The Boston Public Health Commission is an EEO Employer and all applicants meeting the minimum requirements are eligible to apply.
• Certain positions at the BPHC may require Child Protective Service Background verification.
• The advertised shift and schedule are subject to change at the department's discretion.

Shift

35 Hours per week

Grant Funding Information

This position is not dependent on grants / external funding sources.

Pay Range

$85,000 - $95,000 Annually