Communications & Operations Manager

Arts + Design Alumni Research d.b.a The Strategic National Arts Alumni Project (SNAAP), a non-profit 501c3 organization, seeks candidates for the position of Communications and Operations Manager.

SNAAP is a research organization that has collected and analyzed data from over 400,000 arts graduates from across North America. Starting in 2008, over 400 colleges and universities have participated in the SNAAP survey, and SNAAP data have been used for assessment, curriculum reform, recruitment, benchmarking, alumni engagement, advocacy, and more. SNAAP has changed the national conversation on the value of an arts degree.

SNAAP’s overarching mission is to maximize the success and impact of creatives in society by driving evidence-informed change in training and illuminating the value of arts and design education. More information can be found at https://snaaparts.org/.

The large-scale SNAAP survey is administered once every five years. The next iteration of the survey will be launched in Fall 2027.

SNAAP is part of the University of Texas at Austin’s Department of Theatre and Dance.

The Communications and Operations Manager is responsible for leading SNAAP's communications and general office operations. Responsibilities include managing all meetings and conferences, directing and managing most of the organization’s programs and communications, and ensuring that the office of SNAAP remains in good working order, including its online infrastructure. The Communications and Operations Manager reports directly to the Executive Director and regularly interacts with other members of SNAAP’s leadership and network, including its Board of Directors. Domestic travel is required for this position (approximately 2-3 trips/year).

The Communications and Operations Manager works with the Executive Director to recruit institutions to participate in the quinquennial survey administrations and they serve as a contact for client institutions. They are responsible for communicating the value of SNAAP data to prospective client institutions, and they work to communicate the value of an arts and design education to broader external audiences.

Responsibilities

• Communications: Direct SNAAP’s marketing and communication strategy and implement initiatives in the marketing and communication plan. Develop and manage an annual marketing and communications budget. Manage communications, publications, media relations/publicity, website and social media consistent with SNAAP’s mission and goals. Cultivate key partner relationships and strategic alliances with like-minded organizations to leverage cross-programmatic and -promotional opportunities.
• Programs: Work with the Executive Director to develop and implement an effective recruitment strategy for quinquennial survey participation. Work with the Executive Director and SNAAP staff to plan in-person and remote convenings for client institutions, researchers, and other stakeholders. Collect examples of institutional use of SNAAP data and develop an updated SNAAP Casebook. Work with the Executive Director to survey the creative workforce for industry partners.
• Operations: Coordinate, direct, maintain and improve online infrastructure for SNAAP. Manage SNAAP database and mailing lists. Arrange all meeting logistics (venue, catering, transportation) for Board of Directors meetings. Produce reports in advance of Board meetings. Take accurate meeting minutes at Board meetings.
• Financial Management: Oversee bookkeeper in processing of accounts receivable/payable, reconciling monthly activity, generating year-end reports, fulfilling tax-related requirements, and producing reports. Assist the Executive Director and Board of Directors in creating an annual organizational budget and monitoring cash flow. Assist in all aspects of the review and audit process.

Required Qualifications

• Bachelor’s degree, preferably in the arts or humanities fields.
• Three or more years of experience in non-profit organizational management or arts administration with increasing levels of responsibilities.
• Proficiency in MS Office.
• Strong and effective written and verbal communication skills.
• Required Competencies: Initiative, Detail Orientated, Problem Solving, Decision Making and Critical Thinking, Planning: Tactical, Strategic, and Teamwork

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• More than the required number years of experience.
• Prior experience working with the arts in higher education.
• Experience in QuickBooks.