Operations Manager

Lutheran Settlement House is part of a movement rooted in radical compassion and focused on making lasting, meaningful change in people’s lives and in our community. The voices of our clients guide our work, and our staff brings shared values of empathy, responsiveness, and reliability to everything we do.

We’re seeking a dedicated Operations Manager to ensure the smooth, efficient functioning of our agency’s physical space and internal systems — so our frontline staff can focus on what matters most: showing up for those we serve. This role is ideal for someone who’s detail-oriented, tech-savvy, and passionate about creating structure and stability behind the scenes. From managing vendor relationships and coordinating building projects to supporting team logistics and overseeing purchasing, you’ll play a vital part in sustaining a safe, welcoming environment for our staff and clients alike.

If you’re looking for a workplace where you can live out your values — and be valued in return — we invite you to apply.

Vendor & Purchasing Management

• Build and maintain positive relationships with vendors; identify new vendors as needed.
• Ensure purchases align with budget and pre-approved pricing agreements.
• Track supply inventory and place timely orders to support agency operations.

Invoice & Financial Coordination

• Review and verify vendor invoices for accuracy and contract compliance.
• Collaborate with accounting to ensure timely processing and accurate financial records.
• Monitor spending within operational budgets and flag discrepancies or concerns.

Staff & Workflow Support

• Supervise two maintenance staff; provide task delegation and training.
• Maintain clear communication around priorities, timelines, and expectations.
• Troubleshoot day-to-day issues to keep operations running smoothly.

Facilities & Project Oversight

• Coordinate routine maintenance, repairs, and service requests for the building.
• Support planning and execution of facility upgrades or improvement projects.
• Liaise with contractors and vendors during project work to ensure quality and timeliness.

Administrative & Technology Tasks

• Use Microsoft 365 platform to document and communicate operational processes.
• Maintain organized digital and physical records related to vendors, purchasing, and facility management.
• Identify and implement process improvements to increase efficiency.

General Operational Support

• Provide hands-on assistance as needed, including during deliveries or special events.
• Step into various operational tasks to ensure continuity of service across departments.

Qualifications:

• Proficient in Microsoft Word, Excel, and Email.
• Strong organizational and communication skills.
• Experience managing vendors and purchasing.
• Ability to oversee staff and delegate tasks effectively.
• Experience in project planning and facility management is a plus.

LSH is committed to creating an inclusive experience for all and we firmly believe that we serve our communities best when everyone feels free to be their most authentic self.

We value diversity and are committed to promoting it! We are an equal opportunity employer and applicants from diverse backgrounds are strongly encouraged to apply.

• Our benefits include low cost medical, free dental and vision insurance, as well as agency-funded life and disability insurances.
• We offer 8-weeks paid parental leave for staff (eligible after one year of service) who give birth, adopt, or foster a new child in their home.
• Our paid time off package includes an annual 3-4 weeks of vacation, 12 days of paid sick time, and 5 personal days to use at your discretion.
• We observe 16 organization-wide holidays, and an early close on Fridays during the Summer.
• Our 401k retirement savings program offers a 1% match, and we offer pre-tax flexible spending accounts for health, travel, and dependent care.
• We value growth and learning, and offer trainings and conference participation whenever possible. We value the voices of our staff, and we offer mini-grants for staff to pilot new ideas in their work.
• We are offer flexibility for classes, internship possibilities within our organization, and the availability for social work licensure supervision.
• We understand that employees are people first and foremost, and are committed to an overall supportive and flexible organizational culture.
• Our work is critical but we know it’s not easy, so we aim to infuse joy wherever possible. Whether we are offering free yoga and exercise classes, ending all-staff meetings with Karaoke or Bingo, or committing steadfast to a snack-based meeting culture – we aim to balance the weight of our work with laughter and levity as often as we can.