Membership and Database Manager

ORGANIZATIONAL DESCRIPTION

The National Health Care for the Homeless Council (the Council) is the premier national organization working at the nexus of homelessness and health care. Since 1986, we have brought together thousands of health care professionals, medical respite care providers, people with lived experience of homelessness, and advocates. Our Organizational Members include Health Care for the Homeless health centers, respite programs, and housing and social service organizations across the country. Additional information is available at http://www.nhchc.org/.

Grounded in human rights and social justice, the Council’s mission is to build an equitable, high-quality health care system through training, research, and advocacy in the movement to end homelessness. As an organization, we believe an inclusive and open environment fosters creativity, contributes to the quality of our work, and provides growth opportunities for our employees.

JOB SUMMARY

The Membership and Database Manager (MDM) plays an integral role across all teams as a collaborator between Council staff and external stakeholders. The MDM will focus on strengthening the health care for the homeless (HCH) community through increasing membership and maximizing engagement and retention of members within the HCH community. This position is on the Community Engagement and Impact Team and will liaise and support activities within the Marketing and Communications Team and Finance Team by maintaining the contact management database. Community Engagement includes how members interact and engage with our organization.

JOB RESPONSIBILITIES

Membership Community Engagement

• Develop and oversee member recruitment, retention, and growth strategy, including the development of onboarding workflows and identifying membership gaps.
• Coordinate with Sr. Director of Programs and Development staff to strategize member benefits, define member levels, and value proposition to implement tasks outlined in the Council’s Strategic Organizational Development Plan.
• Serve as the primary contact for frontline membership engagement between the Council and Council members.
• Send annual renewal notices regarding membership dues and tracks membership dues.
• Collaborate with Finance Team on outstanding invoices and incoming payments so membership dues are correctly tracked.
• Support member registration in special events.
• Oversee maintenance of job board on the Council website and addition of member postings.
• Coordinates with Council staff to connect new and existing Council members with council committees, networks, SME opportunities, and other community connection points.
• Represent the Community Engagement and Impact Team at Advancement Committee meetings.
• Collaborate with the Marketing and Communications Team to prepare and distribute packages for membership marketing and new and renewing membership packets.
• Coordinate communication to Council community members, prospects and donors.

Database Management

• Support administration of the Council’s CRM (NEON).
• In partnership with the Evidence and Evaluation Coordinator, oversee database records for fundraising (grants maintained separately in database by Senior Grants Manager), membership, and program needs.
• Support training for staff who will utilize the Council’s CRM on basic functions.
• Assist the staff users who utilize the Council’s CRM with complex functions (extracting lists/information, setting up user accounts, inputting data, etc.).
• Respond to queries related to Advancement (recurring donor questions, donation refunds, etc.).
• Oversee & maintain HCH Grantee online directory in collaboration with Website Manager.

General Agency Duties

• Foster an environment that promotes trust and cooperation among all Council teams.
• Attend staff meetings, and staff retreats.
• Participate in agency functional teams and ad-hoc committees.
• Represent The Council in meetings and conferences, as appropriate.

EDUCATION, EXPERIENCE

• Bachelor’s degree in communication, marketing, business, public administration, or other relevant field desired. Master’s degree preferred. Three or more years of experience working with a membership organization in the non-profit sector can replace degree requirements.
• Experience with member organizations in the non-profit field required
• Experience working in the non-profit sector preferred
• Knowledge of Neon database or other databases (willingness to be trained)
• Experience working with contact management systems required

KNOWLEDGE AND SKILLS:

• Strong attention to detail
• Strong written, oral and proofreading skills
• Ability to maintain confidential information concerning financial commitments of individual donors, corporations, and foundations
• Strong organizational skills that reflect the ability to work well with multiple teams and projects inside and outside the Council
• Proficient with MS Office, email, and virtual meeting platforms.

PHYSICAL REQUIREMENTS:

• Ability to operate small office equipment, such as computers and telephones.

PERSONAL CHARACTERISTICS:

• Able to express the mission and values of the National Health Care for the Homeless Council through actions in their work.
• Availability for occasional national travel.
• Enjoy data entry and managing a contact management system
• Able to problem solve with community members from a wide variety of backgrounds
• Able to assist members who do not possess skills needed to access member portal, renew membership, join a committee, etc.

ADDITIONAL INFORMATION:

Benefits: Includes statutory benefits (FICA, WC, UI).

Includes statutory benefits (FICA, WC, UI).