Training and Technology Specialist

Advancing Real Change (ARC), Inc. is seeking one full-time Training and Technology Specialist based in Jacksonville, FL. This is not a remote position.

Advancing Real Change, Inc., is a leading provider of training, education, and support to a growing community of defense team members across the country. We do this through in-person and virtual training events, providing online resources, and case consultation. We offer an average of two monthly virtual training events and two annual in-person events; a large in-person conference and a smaller skill-building workshop. Approximately 2,000 criminal defense practitioners and social justice advocates participate in our program, with demand increasing.

The Training and Technology Specialist will assist with regular training operations and in efforts to maintain and advance our technical infrastructure. Under the direction of the Director of Training and Education, the Specialist will support training participants across the country, coordinating programming for our resource library, virtual trainings, and in-person trainings; engage in outreach efforts; and offer internal technical support as needed.

This position reports directly to the Director of Training and Education. The responsibilities of the position include:

As a member of the ARC, Inc. team:

• participating in team meetings and internal trainings,
• knowing and adhering to all organizational policies and procedures,
• playing an active supportive role in special events and fundraising efforts,
• assisting with administrative functions of the office as requested by management, and
• performing other duties as dictated by the needs of the organization.

As a Specialist:

• managing event registration and attendance,
• preparing surveys for and collects post-event feedback,
• offering technical and logistical support to presenters and attendees during training sessions,
• maintaining and updating the organization’s learning platform by managing users; uploading and editing content, including video; adding announcements; and ensuring smooth linkage between the platform and other systems,
• utilizing contact and mailing lists to support audience expansion,
• coordinating upcoming training activities, such as coordinating planning meetings, scheduling training sessions, booking travel for in-person trainings, and assisting with venue logistics,
• following up on requests and questions from training attendees, and
• advising on organizational technology.

The Specialist may also engage directly with certain tasks that fall under the Director of Training and Education’s purview:

• identification of potential speakers and topics,
• development of training protocols and materials, including creating Power Point presentations,
• outreach to defense and social justice communities/networks,
• collection of external sources of training data, guides and manuals to share with Resource Library users and training attendees, and
• discernment of programming needs based upon feedback from defense community.

This position will require occasional travel for in-person events.

About the organization

ARC, Inc. is a dynamic and expanding nonprofit organization dedicated to ushering in empathy, dignity, and equity within and beyond the criminal legal system. Our staff members unearth the life histories of people facing extreme sentences so we can share the truth about our clients with those who decide their fates. Providing context, and teaching others how to do the same, leads to more humane sentences and a more just criminal legal system.

We believe strongly in human dignity and its potential as a force for change in the criminal legal system. We seek to provide our staff members with the compensation, support, and flexibility that will enable them sustain this effort over time. As teammates, we respect each other’s diverse contributions to the work.

ARC, Inc. is neither a private firm nor a government agency. If you are looking for a 9-to-5 job, if you take a checklist-style approach to work, or if you are anything less than 100% committed to the inherent dignity of our clients and the effort involved in carrying that message forward, we are not a fit for you.

The ideal candidate for this position will bring:

• 2 or more years’ professional experience in a technical, administrative or training support position
• uncompromising commitment to ARC’s role in upholding human dignity in our client’s lives and in the broader context of the criminal legal system
• mindfulness of what is needed to work across cultural differences of all kinds
• resilience in the face of difficult work
• creativity in responding to challenges and developing strategies
• clear written and oral expression
• demonstrated interest in issues such as mental health, mental disability, trauma, racial justice, poverty, and other relevant topics
• technical savvy, with the ability to troubleshoot issues that may occur,
• proficiency in Microsoft Office; Google Workspace and Drive; WordPress; movie editing software such as Final CutPro, iMovie, or similar; and Adobe software

Benefits include an employer contribution toward health and dental coverage (can be applied to our group plan premium or received as a taxed stipend) and employer contributions to a SIMPLE IRA retirement plan. ARC, Inc. will also cover expenses related to professional development opportunities. Our leave policy includes no annual limit on, or pay deductions for, time off. It is our hope that staff members use this time to balance periods that require extensive and sustained work.

None required, but a second language (preferably Spanish) is helpful.