Member Engagement Manager, AI for Nonprofits Sprint

Location: Hybrid (2 days / week in our Soho, NYC offices; 3 days remote)

Duration: Full-time through March 2027, with potential to extend

Reports to: Associate Director, AI for Nonprofits Sprint

About Us

The AI for Nonprofits Sprint is helping democratize AI literacy across the nonprofit sector. In our first year, we worked with 139 organizations and trained 38,000 nonprofit staff—far exceeding our initial goals. Now we're scaling dramatically: in 2026, we're bringing basic AI literacy to 100,000 staff across 1,000 nonprofits, all across the United States.

We believe AI tools like Claude, Gemini, or ChatGPT can help nonprofits work more efficiently, reduce burnout, and redirect time toward mission-critical work. And we know that nonprofits can’t develop a good AI strategy or policy advocacy plan until they understand AI. But this can only happen if we can actually get people to learn and engage. That's where you come in.

This is a startup within a well-funded, stable, established nonprofit (Fund for the City of New York). We're building fast, iterating constantly, and learning as we go. If you thrive in that environment and want to be part of something that's genuinely changing how the social sector works, keep reading.

The Role

As Member Engagement Manager, you'll own relationships with 150+ nonprofit organizations. Your job is to ensure these organizations don't just sign up - they actually understand and thoughtfully adopt AI tools, participate in peer learning, and hit engagement targets. You'll be the main point of contact for AI Leadership Fellows (senior staff at member orgs), coordinate with peer learning facilitators, and drive follow-up to keep people engaged.

This isn't a passive "respond to inquiries" role. It's proactive, results-oriented relationship management. You'll need to be warm and supportive while also persistently following up to meet engagement goals. Think of it as customer success meets community organizing.

AI expertise is one of the most sought-after credentials across every sector right now — nonprofit, corporate, government, consulting. This role puts you at the center of a nationally recognized AI literacy program at exactly the right moment. You won't just have "AI" on your resume. You'll have built programs, tested models, and contributed to something with measurable impact on thousands of nonprofit staff. If you're a strong generalist who hasn't yet found a way to plant your flag in this space, this is a real opportunity to do that.

What You'll Do:

• Oversee member relationships: Build trust with our liaisons - the AI Leadership Fellows at 150+ organizations. Be their go-to person for questions, troubleshooting, and encouragement.
• Drive engagement: Proactively follow up to ensure organizations complete surveys, attend sessions, and use AI tools. Track participation and intervene when orgs fall behind.
• Coordinate peer learning: Work with external facilitators to schedule and run monthly Zoom peer learning sessions. Manage logistics and ensure strong attendance of 100s of organizations and 1,000s of peer learning participants.
• Problem-solve in real-time: With support from the Associate Director, troubleshoot issues, customize support for different org types, and figure out what works when engagement lags.
• Track and report: Use Airtable and spreadsheets to monitor engagement metrics. Flag risks early and celebrate wins.
• Represent the Sprint: You'll be the face of our program to hundreds of nonprofit professionals. Your warmth, professionalism, and follow-through define their experience

You'll Be Great at This If:

• You're a people person who drives toward goals. You genuinely enjoy building relationships, but you're also comfortable with persistent follow-up and pushing organizations to meet their commitments.
• You're organized and proactive. You don't wait for people to come to you—you reach out, remind, nudge, and follow through without being asked.
• You're already comfortable with AI tools. You use ChatGPT, Claude, Gemini, or similar tools regularly. Bonus if you've built a custom GPT or have creative examples of how you use AI in your work.
• You thrive in ambiguity. This is a fast-moving program. Processes will evolve, priorities will shift, and you'll need to figure things out as you go.
• You care about nonprofit impact. You understand the challenges nonprofits face and you're genuinely excited to help them work smarter.

You Probably Won't Love This Job If:

• You prefer highly structured, predictable environments
• You need a lot of hand-holding or detailed SOPs for every task
• You're uncomfortable with technology or reluctant to learn new tools quickly
• You'd rather focus on curriculum/content than driving adoption and engagement

Requirements:

• 5 years of full-time work experience in community management, customer success, member engagement, or similar relationship-driven roles (nonprofit sector experience a plus but not required)
• Demonstrated comfort using AI tools (ChatGPT, Claude, Gemini, etc.) in your daily work
• Strong organizational skills and experience managing multiple stakeholders
• Excellent communication skills—warm, clear, and persuasive
• Proficiency with Zoom, Airtable (strongly preferred) or similar databases, Google Workspace
• Ability to work independently in a hybrid in-person / remote environment
• Comfortable with a role that runs through March 2027 (not a permanent position, though could evolve)

Bonus Points For:

• Customer success, account management, or engagement-focused experience
• Experience facilitating workshops or online learning
• Previous work with nonprofits or social sector organizations
• Examples of creative AI use (custom GPTs, workflows, etc.)

Why This Role Matters

Nonprofits are chronically under-resourced. AI tools won't solve everything, but they can give staff back hours every week—hours that can go toward serving more people, developing better programs, or just reducing burnout.

The difference between this program succeeding or failing isn't the quality of our training materials. It's whether people actually use what we teach them. That's on you. If you do this job well, thousands of nonprofit staff will work more efficiently, effectively, and responsibly. That's real impact.

Applications reviewed on a rolling basis. Please apply no later than April 10.

The Fund for the City of New York is an equal opportunity employer. The Fund does not discriminate on the basis of race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law.