Client Services Specialist

Reports to: Program Director

Location: Hays County Food Bank Office

Classification: Part-Time, Non-Exempt

Position Summary:

Under the direction of the Programs Director, the Client Services department manages client intake at all public food distributions held by Hays County Food Bank, trains and leads client services volunteers, and maintains client records using Food Bank Manager (the client database for the organization).

Duties and Responsibilities:

• Manages client intake in the Food Bank Manager database, including entering new clients and updating returning clients.
• Guides clients to additional human services resources available in Hays County.
• Trains and leads client intake employees and volunteers.
• Reviews/updates client records.
• Meets client needs with compassion and dignity in a polite and helpful manner.
• Handles complaints fairly and patiently/reports immediately to supervisor
• Ensures that all food distribution and program policies are current and all required materials are displayed and implemented at public food distributions.
• Ensures that all electronics and marketing materials used for client intake are maintained and restocked.
• Other duties as assigned.

Work Schedule Example (flexibility determined with Programs Director)

• Monday 12:00pm - 6:30pm
• Tuesday 10:00am - 4:00pm (negotiable)
• Wednesday 10:00am - 4:00pm (negotiable)
• Thursday 10:00am - 4:00pm (negotiable)

*Plus help with distributions, food sorting and food rescue as needed for a total of up to 24-29 hours per week. Work schedule will vary and may include work on evenings, weekends, and holidays due to special events, inclement weather, and other special projects related to timely and accurate distribution of product.

Qualifications

• Must have a high school diploma or equivalent.
• Must have no traffic violations within the past 3 years.
• Spanish and English fluency required.
• Customer service experience preferred.
• Must be able to handle multiple tasks at the same time in a professional manner.
• Must be able to prioritize work and complete work in a timely fashion.
• Must be open minded about new work ideas and methods.
• Experience with Microsoft Applications and Google Suite helpful but not required.

Working Conditions

• Workspace could be very dusty, and on occasions can be noisy.
• Will work outside and be exposed to the elements. Food distributions are conducted outside in response to Covid-19.
• Employee may be exposed to spoiled food and sharp objects due to working with damaged product.

Physical Requirements

• Work involves moving boxes and employees must lift, bend, stoop, pick up, and move objects up to 25 pounds.
• Ability to sit, type, and work on a computer screen for long periods of time.

Compensation

The pay for this position is $17/hour. Part time employees earn paid time off and paid sick time. All employees get paid holidays off throughout the year.

Paid time off, paid holidays, paid sick leave

Spanish, English - Fluent