Senior Manager of Finance & Operations

Position Summary

Reporting to the Deputy Executive Director of Operations, the Finance & Operations Manager ensures the financial health, operational efficiency, and compliance of NAMD. This role manages finance, grants, payroll, and audit readiness, while also overseeing office operations, contracts, technology systems, and vendor relationships. The Manager plays a pivotal role in strengthening organizational systems, supervising operations staff, and building cross-functional partnerships to ensure that finance and operations fully support NAMD’s mission and strategic goals.

About NAMD

NAMD is a nonpartisan, nonprofit, professional association representing leaders of state Medicaid agencies and Children’s Health Insurance Programs (CHIP) across the country. Members from the 56 states and territories drive major innovations in health care while overseeing Medicaid and CHIP, two of the nation’s most vital health care programs serving millions of beneficiaries.

Key Responsibilities

The Senior Manager of Finance & Operations will serve as a key member of NAMD’s operations team. Specific responsibilities include:

Finance & Accounting

• Manage day-to-day accounting, including accounts payable/receivable, reconciliations, cash management, and monthly/annual close, in partnership with staff and outsourced accountants.
• Develop accurate and timely financial reports and dashboards for the Board of Directors, funders, and internal leadership.
• Draft financial analyses to support decision-making and resource allocation.
• Collaborate with leadership to develop and monitor program, event, and annual budgets.
• Strengthen internal controls, policies, and procedures to ensure financial compliance and efficiency.
• Lead audit preparation, serving as the main point of contact with external auditors.
• Track organizational subscriptions, licenses, and renewals for inclusion in the budget.

Grants Management

• Oversee financial management of restricted funds, ensuring compliance with grant terms and alignment with strategic priorities.
• Prepare and submit grant financial reports and maintain audit-ready documentation.
• Partner with operations and database staff to improve integration between grant-tracking and financial systems.

Human Resources & Benefits Management

• Oversee payroll administration, ensuring accuracy, timeliness, and compliance with labor, benefits, and tax requirements.
• Manage employee benefits and the annual open enrollment process with external HR and accounting partners.
• Maintain complete and compliant payroll records.
• Support HR processes, including onboarding, timekeeping, and annual staff evaluation cycles.
• Recommend and implement HR process improvements, the including annual staff evaluation process, to better align with organizational needs.

Operations & Contract Management

• Supervise the Operations & Database Associate, providing guidance and oversight for CRM management, dues collection, hiring/onboarding, and general member support.
• Manage vendor and consultant contracts, including outsourced technology and HR partners, ensuring deliverables meet organizational needs.
• Oversee office operations and technology systems (HubSpot, Paylocity, Asana, SharePoint, etc.), promoting effective and consistent use across the team.
• Maintain and update organizational policies, SOPs, and operations manuals.
• Monitor operational risks, anticipate needs, and implement process improvements to increase efficiency.

Cross-Functional Support

• Serve as a bridge between finance, operations, and program teams to align resources with strategic goals.
• Partner with leadership on special projects, organizational initiatives, and process design.
• Support staff onboarding, training, and knowledge management to strengthen team effectiveness.
• Foster a culture of accountability, collaboration, and continuous improvement across finance and operations.
• Carry out other duties as assigned.

Minimum Qualifications

• 6–8 years of progressively responsible nonprofit or association experience in finance and operations.
• Strong knowledge of GAAP and nonprofit accounting standards.
• Demonstrated ability to develop and manage budgets, financial reports, and compliance systems.
• Experience with grant management and reporting, including federal funding requirements.
• Proficiency with QuickBooks Online, Excel, Microsoft Office Suite, budgeting platforms and cloud-based collaboration tools.
• Ability to manage multiple projects and priorities in a hybrid work environment.
• Strong project management, organizational, and communication skills.
• Supervisory experience, with ability to manage staff and external vendors/consultants.
• Familiarity with Medicaid policy or association management is a plus.
• Excellent written and verbal communication skills, with the ability to engage diverse stakeholders.
• Familiarity with the Medicaid program and/or experience working within an association or policy-focused organization.
• Supervisory experience is a plus, particularly in managing both staff and contractors.

General Applicant Information

This position is based in Washington, DC with a minimum two-days in-person availability per week required.

NAMD is an equal opportunity employer and is committed to attracting and retaining a diverse staff and honoring the experiences, perspectives, and unique identity of applicants.

NAMD offers a comprehensive, competitive benefits package designed to support the needs of NAMD employees, including:

• Retirement with employer match and discretionary contribution
• Medical, dental and vision insurance
• Life insurance, short-term disability, and long-term disability insurance
• Monthly cellular reimbursement
• Annual stipend for professional development
• Generous vacation and leave policy
• Flexible Telework policy with 2 days in office/3 days remote per week