Membership Assistant

Maryland State Education Association (MSEA) is the Maryland affiliate of the National Education Association (NEA). MSEA is a union and professional association headquartered in Annapolis, Maryland representing 77,000 educators and school employees working in Maryland’s public schools. MSEA is dedicated to improving the teaching and learning experience; negotiating professional compensation and advocating for increased education funding and working conditions for public school employees; promoting academic achievement for all students; and protecting labor, civil and human rights for all.

JOB SUMMARY: The responsibilities of the Membership Assistant include answering and directing phone calls from active and retired members, assisting with membership related issues, and resolving complaints. The Assistant processes membership applications, reconciles dues, and maintains membership database. In addition, the Assistant generates membership reports and utilizes MSEA data systems to reconcile payroll deductions and individual membership dues obligations.

RESPONSIBILITIES:

• Maintain accurate membership database.
• Process membership applications and determine membership eligibility.
• Reconcile membership dues receipts, membership status and membership classification with external sources.
• Correspond internally and externally as related to maintaining membership and local databases.
• Import and/or extract information from membership database and other databases or files.
• Generate membership data reports, lists, labels, etc. as requested.
• Assist in mailings related to membership department, may require some moderate to heavy lifting.
• Other duties as assigned.

QUALIFICATIONS:

• Associate degree or minimum of 3 years related work experience.
• Data entry experience.
• Advanced Excel proficiency required (specifically, experience with unique file characteristics, data manipulation, file conversions, file extractions, and queries).
• Ability to exercise independent and expert judgement, initiative, and resourcefulness.
• Ability to perform duties with a high level of independence, efficiency and accuracy.
• Ability to interact effectively and frequently with individuals and groups both internally and externally.
• Ability to work with and maintain confidentiality of data.
• Proficiency in verbal and written communication.
• Ability to meet deadlines and multi-task.
• Ability and willingness to periodically engage in travel and work extended hours.
• Has a valid US driver’s license that complies with the state of Maryland.

ADDITIONAL QUALIFICATIONS DESIRED:

• Microsoft Office Suite experience (Access, Word, Power Point, etc.).
• Salesforce Customer Relationship Management (CRM) and Individual Membership Services (IMS) experience.
• Non-profit, association, or union work experience.

Compensation

Salary: The starting salary range for this position is $53,943 to $73,652.

Date of Employment: As soon as possible

Submission deadline: November 20, 2026

Email address: careers@mseanea.org

Interested applicants should submit a resume, cover letter and employment application to the email address above. Applications can be downloaded from the MSEA Careers website at marylandeducators.org. All applications must be typed.

MSEA is an EQUAL OPPORTUNITY EMPLOYER.

MSEA is committed to the principle of equal employment opportunity for all employees with a work environment free of discrimination and harassment. All employment decisions at MSEA are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national origin, sex, age, sexual orientation, gender identity, marital status, or disability.