Manager of Program Operations: Focus on Educational Organization and Support to Multilingual ELLs

Full-time, Hybrid

In Office, 1 day per week, remote 4 days per week

Start Date: November 1, 2026

Key Skills: Operations, Project Management, EdTech, Client-facing Services with Schools, Systems Building and Implementation, Grants Management

About Us: Bridges to Academic Success, a project of the Graduate Center at The City University of New York (CUNY) and fiscally sponsored by the Research Foundation (RF), CUNY provides educational services and advocates for newcomer multilingual students who enter U.S. schools with limited academic skills, including low levels of literacy and numeracy in their home languages, through school programming, curricula, and professional development for educators. We train teachers and administrators to support Newcomer and Students with Interrupted and Inconsistent Formal Education (SIFE) and multilingual learners with implementation of our curricular materials and resources. Bridges is grant-funded by the New York State Education Department (NYSED).

General Job Description

Communication and Facilitation Skills

• Experience collaborating with internal and external stakeholders
• Liaise with university or RF staff as needed under Project Director supervision and in coordination with Fiscal Manager
• Experience in client-facing services, including liaison with schools and educators
• Tech facilitation in professional learning (PL) modules on Zoom

Systems and Project Planning

• Work with the Assistant Director of Program Operations and senior level staff to ensure the project runs smoothly.
  • Competency in setting milestones and defining project deliverables using technology (Basecamp and Google Sheets) to support a team with managing workflow and to ensure projects are delivered on time and high quality
  • Create and maintain timelines and project plans to support planning process
  • Maintain precise meeting records and track action items across multiple workstreams
  • Manage team assignments and tasks from content meeting: schedule, assign to project management tool (Basecamp). email, general follow up
• Maintain a project-wide focus on all activities, including professional learning (PL), cohort management, and multimedia work
  • Manage scheduling and facilitate meetings for major workstreams
  • Design systems, projects, and templates according to project needs
  • Maintain organization of digital tools including Google Workspace, Hubspot, Zoom, Etc.
• Facilitate onboarding of new staff and partners, setting up accounts and scheduling training on apps as needed.
• Manage daily operations, systems integrity, and PL management with support of AD of Program Operations
• Manage and maintain Google Drive in collaboration with the AD of Program Operations

Recruitment, Field Communications, Cohort Management

• Liaise with field, track, and respond to inquiries about the Bridges program
• Manage orientation operations
  • Assist with facilitation in orientation presentations; prepare question logs from the field; field questions as necessary
• Cohort building and management
  • Determine who will be in the PL cohort in collaboration with AD of Program Operations
  • Set up and maintain Face Pages and Hubspot profiles
  • Provide resources and administrative assistance to all educators in the cohort.
• Manage communications with the field about Bridges events and updates
• Manage text resources - place and track orders, manage book inventory, coordinate book orders/loans/donations with schools and other stakeholders
• Share cohort status with team at designated content meetings
• Prepare cohort data reports

Multimedia Work

• Manage Website/Marketing project planning and prepare project plans for PI approval
• Edit PL videos in coordination with PL facilitators
• Support video work by setting up project plans and timelines, coordinating release forms, support video production with external contractor(s), and manage contractors as needed
• Guide development of and lead creation of marketing materials as needed for conferences, email, curriculum, etc.
• Website maintenance
• Create and maintain social media schedule
  • Post content to LinkedIn, etc. and manage social media strategy

Documentation

• Contribute and assist with Project reports for stakeholders
• Copyedit some reports and manuscripts

Required Qualifications

• 3+ years experience in managing a program;
• 3+ years experience in project management;
• Experience leading projects and teams;
• Exceptional organizational skills and attention to detail;
• Exceptional communication skills;
• Flexibility in style of working with others;
• Experience with formatting documents and presentations for professional audiences;
• Strong track record of managing deliverables for external stakeholders;
• Interest in learning Bridges systems and curriculum content;
• Ability to develop and adhere to project management timelines and independently manage time effectively;
• Facility with online platforms and technology including Google Workspace, MS Office, Adobe Acrobat, Canva; familiarity and interest in learning additional technology applications as needed;
• Bachelor’s degree, Master’s degree, preferred;
• Ability to fulfill a hybrid position, i.e., remote work plus onsite at our offices at The Graduate Center, CUNY.

Preferred Qualifications

• Experience working professionally with schools and the field of education;
• Experience in grants management and prospecting, or interest in learning;
• Experience maintaining websites, particularly Wordpress.

Benefits include medical and dental insurance, 403(b) plan eligibility, paid vacation and sick leave, and more.