Associate Director - Community Engagement and Operations

Associate Director - Community Engagement and Operations

Mindful Philanthropy is seeking a Community Engagement and Operations Manager to oversee and optimize our internal systems, data infrastructure, and growing online funder community. This full-time, remote position will play a central role in supporting organizational operations, advancing data-driven decision-making, managing vendor relationships, and leading the development of our virtual community platform.

The ideal candidate will be an organized systems-thinker, passionate about building connections, improving workflows, and supporting a mission-driven team advancing mental health, addiction, and well-being through philanthropy.

Responsibilities

Online Community Platform (Mindful Connect)

• Manage Mindful Connect, our private online funder community platform (based on Hivebrite’s software platform), including feature enhancements, content moderation, and mobile functionality.
• Lead member engagement strategy, including new member onboarding, discussion prompts, and peer-to-peer programming.
• Develop content calendars, branding, and community marketing campaigns in collaboration with the Senior Director of Communications.
• Track and analyze engagement metrics, collect user feedback, and report on platform performance.
• Recruit and manage an advisory group of community members to support platform direction and strategy.
• Contribute to the broader integration of the platform into Mindful Philanthropy’s organizational work.

CRM and Data Infrastructure

• Create, input, and maintain accurate records in the organization’s CRM and project management platforms (Hubspot and Monday respectively).
• Monitor data integrity, extract and analyze data, and support impact reporting.
• Build CRM-based tools including prospecting pipelines, lead scoring algorithms, and network visualizations of Mindful Philanthropy’s funders, nonprofits, and issue-area experts.
• Guide CRM adoption across staff, providing training and ongoing support to ensure consistent usage and data standards.
• Resolve system issues and oversee CRM-related vendor communications.
• Oversee and troubleshoot API integrations between CRM and external platforms.

Event Logistics and Convenings

• Develop event registration systems and attendee processes for Mindful Philanthropy-hosted convenings.
• Coordinate A/V logistics and vendor communications to ensure seamless virtual and in-person event delivery.

Systems, Vendors, and Operations

• Serve as liaison to vendors managing CRM, online community platform.
• Work with our external vendor (Labyrinth) to support compliance with State Charitable Registration requirements.
• Support the development and enforcement of data and cybersecurity policies and procedures.
• Administer scalable, integrated systems that support cross-team collaboration and execution.
• Perform other related duties as assigned.

Qualifications

Technical and Systems Proficiency

• Familiarity with modern CRM and information system technologies; preference for HubSpot or comparable platforms.
• Understanding of data administration and management functions (collection, analysis, visualization, and reporting).
• Experience overseeing or supporting system integrations and resolving technical issues.
• Ability to optimize internal systems and improve workflow efficiency across a remote organization.

Community and Communications

• Experience managing online platforms or communities, preferably within philanthropy, social impact, or nonprofit ecosystems.
• Skilled in content creation and digital engagement strategies.
• Professional verbal and written communication skills with comfort engaging a variety of audiences.

Project Management and Execution

• Demonstrated success managing concurrent projects with attention to timelines, outcomes, and collaboration.
• Strong organizational skills and attention to detail.
• Ability to proactively identify issues and implement solutions.

Mission and Team Alignment

• Self-starter with excellent time management and follow-through in a fully remote work environment.
• Passion for improving the lives of individuals experiencing mental health or substance use challenges.
• Experience in the nonprofit or philanthropic sector is advantageous, but not required.

Working Conditions

• Full-Time
• Remote – Teammates are located throughout the country
• 40 hours a week/flexible scheduling
• Reports directly to the Chief Operating & Growth Officer
• Eligible candidates must be currently authorized to work in the United States and will not now, or in the future, require sponsorship of a visa for employment authorization in the United States.

About Mindful Philanthropy

Mindful Philanthropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We are committed to providing a work environment free of discrimination and harassment. If interested, please contact careers@mindfulphilanthropy.org.

Mindful Philanthropy, a non-profit organization launched in 2020, is dedicated to increasing philanthropic funding for mental health, addiction, and community well-being initiatives. We support donors by connecting them to resources, knowledge, and network.