Program & Operations Manager

Program & Operations Manager

HopeWorks

Location: Metro Atlanta, Georgia (Primarily in-person; limited remote flexibility as appropriate)

Status: Full-Time

Reports to: Executive Director

Compensation: $50,000–$60,000 annually, commensurate with experience

Benefits:

• Four-day work week (Monday–Thursday)
• Retirement IRA contribution support
• Paid professional development and training opportunities
• Generous paid time off, including vacation, sick time, and paid holidays
• Collaborative, mission-driven team environment

About HopeWorks

For more than four decades, HopeWorks has served as a faith-informed nonprofit ministry serving widows and seniors across Georgia, helping them age safely at home with dignity through critical home repairs, mechanical replacements, and practical support.

As a longstanding organization with a growing statewide footprint, HopeWorks is entering a focused season of operational strengthening, systems building, and program expansion.

We are seeking a Program & Operations Manager who can bring structure, ownership, and strong execution to core internal systems while helping to build the operational foundation for long-term impact.

Position Summary

The Program & Operations Manager plays a central role in supporting both day-to-day operations and the continued development of internal systems. This individual will not only execute tasks but will also take ownership of workflows, identify gaps, take initiative in resolving issues, and contribute to strengthening systems and workflows over time.

Working closely with the Executive Director, this role bridges Intake, Operations, and program tracking to ensure that projects move forward with clarity, accuracy, and accountability.

This position is ideal for a detail-oriented professional who is ready to grow into deeper operational leadership and contribute to building a high-functioning, mission-driven organization.

Key Responsibilities

• Operations & Program Coordination
• Maintain and track subcontractor Certificates of Insurance (liability and workers’ compensation)
• Organize and manage Jobs-in-Progress files within cloud-based systems
• Track job status, timelines, and documentation, proactively identifying delays or gaps
• Prepare and maintain complete, audit-ready job files
• Provide clear, timely communication to homeowners and contractors using established processes and templates

Intake & Workflow Management

• Review incoming intake packets for completeness, accuracy, and eligibility alignment
• Research job history to prevent duplication and ensure data integrity
• Prepare jobs for assignment and route for executive approval
• Coordinate job start confirmations and ensure smooth handoff into operations

Financial & Compliance Coordination

• Review proposals and invoices for accuracy and alignment with program guidelines
• Prepare and route invoices, lien waivers, and payment packets for approval
• Maintain tracking systems for completed jobs, funding sources, and restricted fund usage
• Support the preparation of documentation for audits, reporting, and fund draw requests

Systems & Process Improvement

• Identify inefficiencies or breakdowns in workflows and recommend improvements
• Support the transition from manual or paper-based processes to streamlined digital systems
• Maintain organized, consistent documentation practices across all program files

Records & Reporting

• Maintain accurate operational data and reporting metrics
• Ensure completed job files are properly closed, documented, and archived
• Support leadership with reporting needed for the board, funders, and audits

Additional Support

• Assist with volunteer project coordination and administrative support
• Support meeting coordination, scheduling, and logistics
• Provide additional administrative and operational support aligned with organizational priorities

Qualifications

Some college coursework preferred; business, administration, or related field a plus.

• Experience in operations coordination, administrative systems, or program support roles
• Strong proficiency in Microsoft Excel and Microsoft Office
• Demonstrated ability to manage multiple workflows with accuracy and follow-through
• Keen attention to detail and strong organizational discipline
• Ability to identify problems and escalate or resolve appropriately
• Strong written and verbal communication skills
• Comfort working in a faith-informed environment aligned with Christian values

Work Arrangement

This role requires consistent, reliable availability during standard business hours. Work arrangement will be determined based on operational needs, onboarding, and performance, with flexibility considered for the right candidate.

Why This Role

This is a unique opportunity to step into a mission-driven organization at a pivotal stage and contribute to both immediate service delivery and long-term operational strength.

The individual in this role will help build the internal systems that support scalable impact while serving vulnerable homeowners with dignity and care.

This role offers meaningful growth potential for a candidate who demonstrates ownership, initiative, and excellence in execution.

How to Apply

Interested candidates should apply through Idealist with a resume and a brief cover note outlining their experience supporting operations, compliance, or administrative systems.

Faith Alignment & Employment Notice

HopeWorks is a Christian, faith-informed nonprofit ministry. Employment includes a bona fide occupational qualification requiring respect for, alignment with, and support of the organization’s Christian mission, values, and beliefs. Employees are expected to conduct themselves in a manner consistent with these principles while performing their duties.

HopeWorks is an equal opportunity employer and does not unlawfully discriminate on the basis of race, color, age, sex, national origin, disability, or any other status protected by law. As a religious organization, HopeWorks reserves the right to make employment decisions consistent with applicable religious exemptions under federal and state law.

HopeWorks is committed to professionalism, discretion, and faithful stewardship.

The organization offers a competitive benefits package designed to support employee well-being, sustainability, and long-term service, including:

• Generous paid time off, including vacation, sick leave, and paid holidays
• Flexible work arrangement consideration based on role needs and performance
• Supportive, mission-aligned work environment
• Opportunities for professional growth and skill development as the organization strengthens

• English proficiency required (written and verbal)
• Ability to read, write, and communicate clearly in a professional environment