Associate Director, Gift Processing New York

About AJC

American Jewish Committee (AJC) is the global advocacy organization for the Jewish people. From world capitals to college campuses, AJC works with leaders across society to stand up for Israel; confront antisemitism, no matter the source; and uphold the democratic values that unite us. In the wake of Hamas’ October 7 attack—the worst massacre of Jews since the Holocaust—AJC has mobilized its global network to tackle the unprecedented threats facing world Jewry. Join us. Together, we can shape a new future for Israel and the Jewish people.

Your Department

The IT Department creates and implements the IT strategy and systems supporting the organization's mission and objectives. We ensure that AJC’s infrastructure serves the computing, data management, and communication needs of more than 300 employees on four continents.

Your Impact

This position makes an impact at AJC by overseeing the end-to-end process of receiving and recording all gifts to the organization. This role is essential for supporting the organization’s goals by ensuring the accurate, timely, and efficient processing of donations. The Associate Director leads and manages the Gift Processing team and works closely with other departments, including Development, the Raiser’s Edge team, and Finance, to ensure the seamless integration of gift processing within the organization’s operations. This role requires strong leadership to supervise staff, provide mentorship, and foster a collaborative work environment. The ideal candidate has proven team management experience, a strong background in CRM systems (preferably Raiser’s Edge NXT), nonprofit financial tracking expertise, and the ability to collaborate effectively across departments.

Your Role

Gift Processing Management

• Supervise and mentor the Gift Processing team, providing direction, training, and feedback. Foster a collaborative and efficient work environment to ensure timely processing of all gifts.
• Lead and manage the gift processing function and provide backup data entry assistance when necessary.
• Ensure that effective processes are in place to follow up on gifts received with missing, incomplete, or unclear information, and that effective procedures are in place to provide oversight to the entire process for handling all pledge and gift payments throughout the AJC system.
• Continuous focus on operations improvement for AJC’s gift acknowledgments, tax substantiation, and quarterly pledge reminders processes.
• Ensure that the transaction processing and financial reporting components of the “Pledge to Cash” business process are working efficiently and effectively. Manage key internal controls to ensure that all gifts are recorded accurately and on a timely basis, there is appropriate documentation supporting the gifts.
• Coordinate with the Development team to contact donors to resolve issues or concerns.
• Refine and manage reconciliation of gift data across multiple systems with Raiser’s Edge being the primary system of record.
• Reporting and Analysis
• Ensure all gift data is properly aligned for reporting needs across teams. Creatively solve new data requests and ensure incorporation into all associated reports.
• Prepare various financial campaign revenue reports (e.g., daily gift report, weekly and monthly campaign reports), providing accurate updates.
• Daily analysis of gift data entry utilizing queries, reports, and exports. Results of analysis should be effectively communicated to the team for additional training, individual analysis or data updates.

Additional Collaboration

• Assist with reconciliation between the financial accounting system (NetSuite) and the donor management system (Raiser’s Edge NXT) and the bank.
• Coordinate with the Finance, Business Analyst/Database Administrator, and Development Business Operations Team. Review and plan for outstanding matters of importance and discuss ways to continuously streamline and improve the Pledge to Cash business process through technology and other innovative ideas.
• Ensure that there is continuous and collaborative communication on all relevant matters with the National Development Department, Regional Offices, and IT. Coordinate with the Senior Development Director, Operations and Associate Director, Data Applications, Operations to ensure that gift entry procedures are effectively aligned with Development operations and policies.

Supervisory Role

Small office/team of 1-3

Education, Training, and Experience

• Bachelor's degree preferred (with major in business or finance)
• Minimum of 5 years of related work experience with gift processing in a not-for-profit organization
• Supervisory experience managing staff
• Experience using general ledger systems (a plus)

Knowledge, Skills, and Abilities

Qualifications:

• Excellent supervisory skills with a strong background in team synergy
• Extensive technical expertise in nonprofit CRMs, including data architecture, system integrations, automation workflows, and reporting tools.
• Passion for and broad experience in improving efficiency and effectiveness of business processes.
• Commitment to continuous improvement and dedication to enhancing business processes
• Effective ability to work collaboratively across teams and departments
• Strong interpersonal, oral, and written communications skills for working with various teams and with donors
• Adaptable and flexible to take on different tasks as needed
• Strong customer service orientation and skills
• Understanding of non-profit financial tracking and gift recording
• Problem-solving mindset that is solution oriented
• Detail oriented and organized, ability to multi-task

Skills:

• Experience with Raiser’s Edge NXT preferred, but must have direct experience with a relational database system and ecosystem integration processes
• Knowledge of fundraising and accounting
• Working knowledge of Microsoft Office Suite software, with experience in Word and Excel.

Physical Demands

Office employees:

• Remaining in a stationary position, often sitting or standing for prolonged periods
• Repeating motions that may include the wrists, hands, and/or fingers
• Communicating with others to exchange information
• Moving about to accomplish tasks or moving from one worksite to another

Disclaimers

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute a contract between the employer and employee and is subject to change by the employer as the needs of the employer and the requirements of the job change.

Compensation

The salary for this position is $100,000 to $120,000 depending on relevant experience and location.

Benefits

Regular Full-time employee benefits:

• Medical, vision, and dental plans
• Flexible Spending Account options
• Generous Paid Time Off (PTO) - 15 vacation days per year, that increases with continued employment
• Paid Holidays (many Federal and major Jewish Holidays)
• Hybrid work schedule
• 403(b) participation, after one year of employment
• Transit plan
• Competitive Paid Parental Leave
• After applicable waiting or probationary periods have been met

Regular Full-time employee benefits:

• Medical, vision, and dental plans
• Flexible Spending Account options
• Generous Paid Time Off (PTO) - 15 vacation days per year, that increases with continued employment
• Paid Holidays (many Federal and major Jewish Holidays)
• Hybrid work schedule
• 403(b) participation, after one year of employment
• Transit plan
• Competitive Paid Parental Leave
• After applicable waiting or probationary periods have been met