Program Manager, Workplace Mentoring Group

JOB TITLE: Program Manager, Workplace Mentoring Group 

REPORTS TO: Associate Director 

FLSA STATUS: Full-Time, Exempt

WORK LOCATION: New York, NY

This is a hybrid role. In-office presence is required at our NYC office. 

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Our Mission: To build and support mentoring relationships to ignite the biggest possible futures for youth. 

Our Vision: All youth achieve their full potential 

Our Values: Put Youth First; Engage with Empathy; Advance Diversity, Equity & Inclusion; Operate with Integrity; Invest in Learning & Innovation 

As the nation's first and NYC's largest youth mentoring organization, Big Brothers Big Sisters of New York City (BBBS of NYC) connects generations of New Yorkers by matching a caring adult mentor, a Big, with a New York City youth, a Little. Through evidence based, goal-centered, professionally supported programming, BBBS of NYC provides consistent support and guidance to matches that result in longer, stronger match relationships that advance the social-emotional development and academic progress of young people across the five boroughs. 

JOB SUMMARY: 

BBBS of NYC’s Workplace Mentoring Group (WMG) delivers site-based, after-school mentorship programs for high school age youth and corporate volunteers. BBBS of NYC matches top NYC corporations with local NYC high schools and provides each partnership with bi-weekly mentorship programs. These programs occur on-site at each company and are facilitated by a BBBS of NYC Program Manager (PM) two times per month. The Program Manager (PM) is responsible for the full management and facilitation of six programmatic partnerships.  

The Program Manager is expected to use case management and group facilitation skills to cultivate lasting relationships between our corporate volunteers (Bigs) and youth participants (Littles), acting as a representative of the BBBS of NYC organization in supporting our corporate and school-based partnerships. 

JOB RESPONSIBILITIES: 

Recruit and onboard students & corporate volunteers: 

• Collaborate with corporate program coordinators to recruit appropriate volunteer participants prior to the start of the program, based on availability, disposition, motivations, and other factors 
• Foster relationships and collaborate with school coordinators to recruit appropriate youth participants prior to the start of program to Collect supporting information from school coordinators to determine participant motivation based on eligibility, interests’, goals, and/or acceptance for organizational services 
• Conduct and complete biopsychosocial interviews with every youth participant and volunteer candidate to understand fit for program, motivations, and personal history 
• Based on interview content and personal goals, match youth participants and volunteers with one another 
• Work with corporate and school coordinators to effectively train and orient new participants on program expectations and logistics 

Manage/facilitate biweekly programs at company: 

• Preparation for and facilitate all program functions and group activities based on designed curriculum 
• PMs are on site at the company to run and manage the flow of the program 
• PMs are trained and supported by supervisors and peers to run in-person formatted programs 

Case Management and Quality Assurance Compliance:

• Conduct monthly supervision check-ins with mentors, mentees, and guardians based on BBBS of America national standards and BBBS of NYC best practices 
• Maintain accurate records and electronically log all supervision contacts into BBBS of NYC’s participant database within monthly timeframe 
• Provide support and coaching to Bigs working with individual Littles 
• Monitor closely for clinical and safety issues that may arise through supervision or program communication; Intervene and engage parents, provide referrals to appropriate external community resources on as-needed basis 
• Ongoing contact with stakeholders (guardians, school corporate partners), following up on issues or opportunities that arise in and out of program time 

JOB QUALIFICATIONS: 

• 1 – 3 years’ experience working with youth in a direct service or case management focused position 
• Excellent public speaking  skills and experience with facilitating programming/groups for high school aged participants; understanding of post-secondary pathway programming and      the unique experiences of New York City high school students strongly preferred. 
• Knowledge of child safety and mandatory reporter protocols, alignment with an asset-based approach to supporting young people and volunteers
• Ability to be adaptable and flexible; must be able to manage multiple priorities 
• Strong critical thinking and situational judgement skills
• Demonstrated experiencing building and cultivating support from cross-functional stakeholders; Ability to develop trust and rapport among youth clients and volunteers; Documented strength in meaningful relationship building, management, and growth. 
• Strong administrative and organizational skills 
• Commitment  to BBBS of NYC’s mission, vision, and values 
• Proficiency with Microsoft Office required 
• Fluency in Spanish, Mandarin, Cantonese or Korean, a plus  

COMPENSATION & BENEFITS: 

• Salary Range: $50,000 - $54,000 annually
• Dental, Health, Vision Insurance (immediate eligibility) 
• 403b Retirement Plan 
• Hybrid Work Schedule/Flexible Work Arrangements 
• 14 Federal Holidays + Summer & Winter Office Closure 
• Generous Vacation & Sick Time

TO APPLY:  

Please submit your resume and cover letter via our Career Center. Applications without a cover letter will NOT be reviewed. 

Big Brothers Big Sisters of New York City does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. 

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.  You can request reasonable accommodations by contacting Human Resources at 212-686-2042 (phone, TTY, fax, email, etc.), or hrinfo@bigsnyc.org 

Applicants with disabilities may contact our team via telephone, fax, email, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time.  Please contact Human Resources at 212-686-2042 (phone, TTY, fax, email, etc.), or hrinfo@bigsnyc.org