Medical Clinic Operations Manager (NP / PA / RN, Bilingual English and Spanish)

Job Title: Medical Clinic Operations Manager (NP / PA / RN, Bilingual English and Spanish)

Organization: Tri City Health Partnership

Location: St. Charles, IL

Job Type: Full-Time, Exempt

A fantastic opportunity awaits you at Tri City Health Partnership (TCHP), the only completely free medical and dental clinic in Kane County, Illinois. This role supervises a small, mission-driven clinical support team and works closely with a large and dedicated volunteer provider base. Join us in creating a healthier community. We look forward to all we can do together!

Tri City Health Partnership is a dedicated, non-profit organization providing completely free, quality medical and dental care to uninsured residents in Central Kane County in an environment of mutual respect. We promote a healthy lifestyle through education and preventative care to foster the growth of the whole individual.

We are seeking a dynamic and professional health care clinician leader to serve as the Medical Clinic Operations Manager and lead the clinical operations at Tri City Health Partnership. This position may be filled by a Registered Nurse (RN), Nurse Practitioner (NP), or Physician Assistant (PA). Scope of practice, title and compensation will be commensurate with licensure, experience and clinic needs. The ideal candidate will have:

• A passion for patient care,
• Strong leadership skills,
• Exceptional communication skills (the majority of the patients we see at TCHP speak Spanish as their primary language, therefore the ideal candidate will also have a high level of proficiency communicating in Spanish - both orally and in writing.)
• Excellent organizational skills, and
• Effective people skills.

In this position, you will play a pivotal role in making a positive impact on the lives of people we serve. You will be a key member of our leadership team, co-leading the medical clinic with our Clinical Care Manager, and reporting to the Executive Director, with close partnership from the Medical Director.

This role is well-suited for a clinician leader who enjoys wearing multiple hats, values mission-driven work, and thrives in a collaborative, resource-conscious nonprofit environment. The Medical Clinic Operations Manager will have meaningful autonomy, direct access to organizational leadership and the opportunity to shape systems and programs that directly impact patient care.

As the Medical Clinic Operations Manager, you’ll be responsible for working with our staff and volunteer providers to ensure the overall delivery of high-quality care to our patients. You’ll also oversee the day-to-day operations of the medical clinic, including the onsite pharmacy (note: TCHP does not keep narcotics in our onsite pharmacy), ensure compliance with all state and federal regulations, and train and manage staff and volunteers. You will also engage in community outreach efforts to recruit new volunteers and patients. You will never be alone in your efforts. The Clinical Care Manager will be a close partner in clinic operations, and you will have support from clinic leadership and staff.

Working at TCHP is about more than a job — it’s about choosing how and where you want to make an impact.

Why People Choose TCHP:

It’s all about the people – the patients we serve, the communities we live and work in, the people we can help. TCHP is a small nonprofit with a big mission. People who thrive at TCHP are motivated by impact, collaboration, and the opportunity to make a tangible difference in patients’ lives. Our team values flexibility, shared leadership, and the ability to see work translate directly into improved care and access for the community. While our resources are more limited than large healthcare systems, the work is deeply meaningful—and the relationships, trust, and autonomy that come with it are often what keep people here.

Behind every number, statistic, process, and policy is a patient. We strive to help as many people as we can.

Core Responsibilities:

• • With the Clinical Care Manager, build teamwork with Medical Director, Executive Director and Board of Directors to ensure the efficient management of the clinic and clinic operations.
  • Supervise all clinical and pharmacy logistics and administration operations.
  • Lead and supervise the medical clinic front desk team, including preparing annual goals and reviews and salary recommendations.
  • Ensure compliance with all federal, state, and local laws and regulations, including HIPAA, clinical, laboratory, and pharmacy compliance.
  • Lead data collection efforts to ensure reliable and up-to-date statistics on clinic operations and outcomes.
  • Lead the medical clinic volunteer recruitment, engagement, and staffing efforts, collaborating with the Medical Director, Volunteer Coordinator, Executive Director and the Resource Development Manager.
  • With the Clinical Care Manager, build and implement health education, screening, vaccination and other programs for current patient population and community members.
  • Periodically throughout the year, attend Board meetings to report on clinical progress, programs and management wins and challenges.
  • Partner with the Executive Director on budgeting, reporting and outcome measurement planning.
  • Oversee coordination of emergency equipment repair and follow through with the Office Manager.
  • Represent the medical clinic in community outreach events as needed.
  • Assist with volunteer recognition efforts for the clinic.
  • Provide back-up and coverage for the Clinical Care Manager.
  • Other duties as assigned.

Additional Responsibilities for NP / PA Candidates:

• • Provide some direct patient care, as needed and within scope of practice.
  • Review diagnostic tests and laboratory results and recommend follow-up actions.

Key Areas of Responsibility (What Your Day-to-Day Will Include):

Every day will look a little different, but the Medical Clinic Operations Manager’s work generally falls into the following areas:

Clinical Operations & Compliance

• • Oversee day-to-day medical clinic operations in partnership with the Clinical Care Manager.
  • Ensure clinical compliance with applicable regulations and best practices.
  • Manage relationships with programs that provide medications to free and charitable clinics.
  • Oversee medication inventory and, in collaboration with staff and volunteers, support prescription ordering, refills, and the Prescription Assistance Program.
  • Serve as a point of contact with the Kane County Health Department and Coroner as needed.

Leadership, Programs & Partnerships

• • Partner with the Clinical Care Manager to develop, improve, and sustain clinical programs that support patient education, volunteer engagement, and quality improvement.
  • Manage clinical outcomes reporting and identify opportunities to strengthen care delivery.
  • Work directly with Northwestern Medicine residents, NP and PA student volunteers and volunteer preceptors.
  • In partnership with the Patient Advocacy Manager, serve as a liaison to nonprofit and health system partners for complex medical referrals and care coordination.
  • Represent the medical clinic in meetings with community and nonprofit partners.

Team & Volunteer Coordination

• • Coordinate volunteer provider scheduling and engagement in collaboration with the Clinic Assistant and Volunteer Coordinator.
  • Promote the clinic within the healthcare community to strengthen and grow the volunteer provider base.
  • Lead or co-lead meetings with medical staff and volunteers as needed.
  • Provide backup support to the front desk team when necessary to ensure smooth clinic operations.

Collaboration & Internal Communication

• • Meet regularly with the Executive Director, Dental Practice Manager, and Clinical Care Manager.
  • Collaborate across departments to support integrated patient care and operational alignment.

While this role includes hands-on operational support, the primary focus is leadership, coordination, and continuous improvement of clinic operations and patient care.

Required Qualifications:

• • Medical professional with a minimum of 2 years direct patient care.
  • Minimum of 2 years’ experience in clinic management or health care administration
  • Appropriate medical licensure as a Nurse Practitioner, Physician Assistant or Registered Nurse active and in good standing in Illinois.
  • Knowledge of medical care processes, regulations and industry best practices.
  • Bilingual in English and Spanish is essential to ensuring equitable access, patient safety, and trust within the communities we serve.
  • Strong leadership and interpersonal skills
  • Excellent organizational and problem-solving abilities.
  • Commitment to the mission and values of Tri City Health Partnership.

Hours:

Mondays through Friday approximately 8am-4:30pm

Flex schedule the first week of each month to accommodate evening clinic hours. The first Wednesday of each month the clinic is open until ~8pm, and closes early the following Friday.

Occasional additional evenings and/or weekends for events.

Work Location:

Primary location is on site in the clinic.

• This role offers a high degree of autonomy, the opportunity to influence organizational decision-making and close collaboration with medical and executive leadership.
• While we are a small nonprofit, we strive to support our team with flexibility, autonomy, and a deeply mission-driven work environment.
• Medical, dental and vision insurance available.
• Paid PTO days as well as paid holidays.
• Retirement savings plan.
• Reimbursement for approved business and travel expenses.

Fluent in English and Spanish, oral and written.