Residential Case Manager

Bachelor’s degree in Social Work, Psychology, Sociology, Human Services, Family Studies, Child Development, or a closely related field required.

Position Summary

The Residential Case Manager assures implementation of a spectrum of support services, instruction, and assistance to residents to improve their physical and emotional well-being. This position reports directly to the Residential Coordinator and will have knowledge and experience in not only the delivery of child welfare services but how to access and integrate services with the public behavioral health system. The Residential Case Manager will also be responsible for all other duties designated by his/her supervisors that will benefit the organization.

Duties and Responsibilities

Resident Support

• Decides on the appropriateness of referrals, evaluates available capacity, and ensures completion of all intake paperwork on new residents.
• Builds relationships with residents to access their needs and develop strategies to help them.
• Obtains essential documentation, from the Department of Social Services for each resident in accordance with DSS regulations.
• Maintains the order, security, and safety of the Open Arms Children’s Home at all times while on shift.
• Assists in the management of crisis situations.
• Administers medications according to agency policy.
• Shares on-call responsibilities.
• Maintains medical logs, confirms accuracy and enforces the Children’s Home medication policy and reports discrepancies to the Director of Residential Services.
• Enhances the self-esteem of each resident through monitoring grooming and dress.
• Enrolls and withdraws residents from school, coordinates educational services, and maintains open lines of communication with guidance, teachers, and administration.
• Transports residents as needed to school, appointments, and in case of emergencies.
• Supervises study time and provides support tutoring and other resident services.
• Assists with volunteer scheduling and supervision.
• Assists in maintaining the Children’s Home in a clean and safe condition.
• Informs the House Manager of any safety hazards, cleanliness or maintenance issues, or needed vehicle maintenance.
• Maintains a list of supplies or special needs that the children or residential staff need and ensures that all residents’ clothing and personal hygiene needs are fulfilled.

Professional Contacts

• Demonstrates ability to work as part of a team.
• Develops and maintains relationships with the Department of Social Services Child Protection Team, local mental health providers, and other child welfare service providers.

Case Management

• Manages assigned caseload and related work responsibilities.
• Maintains timely and accurate documentation.
• Performs initial assessment, document treatment/service plan for all admissions.
• Engages each resident in a relationship based on positive, unconditional acceptance and regard.
• Staff each resident’s case on a weekly basis.
• Coordinates and attends monthly family engagement events.

Miscellaneous

• Maintains confidentiality requirements of the agency.
• Reports immediately to the Department of Social Services or Law Enforcement any suspicion of abuse or neglect as required by law.
• Participates in and represents CAPA at community events and provides support at CAPA events, as assigned.
• Attends and participates in regular staff meetings, ongoing training/in-services and supervision.
• Performs any other related duties as may be necessary to the functioning of the agency or at the request of the supervisor.

Qualifications

• Bachelor’s in social service or related field required.
• Strong listening and communication skills are critical.
• Strong analytical and problem solving skills and ability to work independently and as part of a team.
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel).
• Excellent time management skills; organized and able to prioritize.
• An understanding of the non-profit, voluntary and social services sector.
• Comfortable with building personal relationships and dedicated to helping others.
• Empathetic and supportive with mentorship and leadership skills.
• Must have the ability to interact in a professional manner with staff, clients, DSS staff, Court officials and the general public.
• The knowledge of and ability to access community resources including public behavioral health.
• Must be 21 years or older.
• Prior to employment must have a physical and TB test (annually), with the physician’s report going to the Director of Operations.
• CPR and First Aid certified with continuing certification during employment.
• Ability to work flexible hours including nights and weekends.
• Access to reliable transportation, valid driver’s license, approved insurance coverage (to include being approved by CAPA’s automobile insurance carrier) and clean driving record.
• Ability to climb stairs, bend, crouch, and lift 50lbs and may require long periods of sitting and standing.
• Must have no criminal record.
• Must have no history of substantiated child abuse or neglect.

The Child Abuse Prevention Association (CAPA) is an Equal Opportunity Employer. CAPA does not and shall not discriminate on the basis of race, color, national or ethnic origin, age, religion, disability, sex, sexual orientation, marital status, gender identity and expression, veteran status, or any other characteristic protected under applicable federal or state law, in any of its activities or operations.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

English required

Bilingual preferred