Referral Coordinator

Do You Want a Job that Has Real Meaning and Enriches Your Life?

If your answer is yes, then the Referral Coordinator position at The Doula Program may be exactly what you’ve been looking for. And you may be the person we’re looking for.

The Doula Program’s mission is to minimize the isolation and loneliness of New Yorkers with advanced illnesses who are facing the end of their lives alone. We are the only nonprofit that extensively trains, carefully matches, and then supervises Doula Volunteers, who visit the people we serve each week and form meaningful relationships that last months or even years. Our volunteers find their lives as enriched as those they visit, and our staff supports the meaningful work that our volunteers do in the community. To learn more visit: www.doulaprogram.org

For this part-time position, we are looking for a collaborative partner who has a background in social work and/or familiarity with NYC social-service and healthcare organizations. The primary focus of this position is to expand our outreach to possible and current referrers, with the ability to travel around the city for in-person meetings at social agency sites, as well as meeting via phone or Zoom.

What This Position Entails

• Building and strengthening current and prospective referring organizations, to generate new client referrals
• Being a part of the staff “brain trust” that meets weekly to discuss all aspects of the organization’s work (and confers more frequently via text, email and phone)

Additionally, this position entails:

• Coordinating with Clinical Supervisor and team on volunteer assignments and consulting referral sources on the appropriateness of referrals
• Communicating to referrers the benefits and limitations of our services
• Assisting with our volunteer training program (1 evening a week for 8 consecutive weeks each spring)
• Occasionally attending continuing ed meetings for volunteers, which occur every 6-8 weeks in the evenings on Zoom

The Right Candidate Will Have

• Enthusiasm for our work and mission
• A network of relationships and familiarity with NYC’s social-service and healthcare agencies that serve older adults or chronically/terminally ill patients
• Fearless and enthusiastic outreach skills to secure to new referrers and strengthen ties to existing ones
• Strong communications and relationship-building skills
• Persistence with slow responders
• A sense of humor and a collaborative spirit
• Familiarity with basic database programs (such as Excel and Airtable)
• A desire to increase your skills and learn on the job

Time Commitment

An average of 6 – 10 hours per week during business hours (M-F; 9am-5pm) with occasional evening hours. Possibility for expanded duties and hours in due course.

Start Date and Salary

Start date for this position is flexible. We are looking for the right person. This position pays $35/hour (FT equivalent of $72,800/year)