Operations Specialist - Applications + Submissions

About Us

Anthos|Home is an innovative nonprofit transforming the way New York City residents with housing subsidies locate and secure stable housing. Modeled after Brilliant Corners in California, Anthos|Home streamlines the apartment search, approval, and move-in processes while addressing gaps in the NYC voucher housing system. We aim to be a game-changer for New Yorkers who are unhoused or at risk of homelessness.

The Role

The Operations Specialist – Applications and Submissions reports to the Applications and Submissions Supervisor and plays a critical role in preparing, reviewing, and submitting participant profiles, rental applications, and housing voucher packages. The Specialist will work closely with internal departments, landlords, brokers, government agencies, and service providers to support accurate, timely submissions and high-quality participant experiences.

This role requires strong attention to detail, a commitment to compliance and confidentiality, and the ability to work collaboratively in a fast-paced environment. The ideal candidate is an organized, adaptable problem-solver who thrives on supporting housing outcomes through consistent process execution and cross-functional coordination.

Key Responsibilities

• Prepare, review, and quality-assure participant profiles and housing voucher applications in accordance with agency and internal requirements
• Coordinate with brokers, property owners and internal teams to facilitate submissions, matches and move-ins (within 30 days)
• Maintain and update confidential tenant and landlord records across systems; ensure data integrity within Salesforce and other platforms
• Serve as subject matter expert on application, matching and lease-agreement processes
• Respond to general inquiries; collaborate with partners to streamline workflows
• Coordinate with the Tenant Coordination and Housing Operations teams to streamline packets, schedule inspections, and resolve issues
• Support the development and maintenance of dashboards and reports to track application and voucher submission workflows
• Deliver excellent, confidential customer service
• Perform other duties as assigned

Qualifications & Skills

• Bachelor’s degree or at least 3 years of administrative or operations support experience
• Advanced MS Word, Excel & PowerPoint; CRM experience (Salesforce a plus)
• Strong time-management, attention to detail and problem-solving abilities
• Excellent communication, analytical, record-keeping and organizational skills
• Demonstrated experience with housing voucher programs or affordable housing systems a plus
• Able to work independently and collaboratively in diverse settings
• Passion for our mission and commitment to confidentiality

Work Environment

• Competitive starting salary: $65,000 - $70,000/year (dependent upon experience)
• Hybrid work environment (2-5 days in office/field per week)
• Comprehensive benefits package, including:
  • Health, dental, and vision insurance
  • 401(k) with 4% employer match
  • Generous paid time off
  • Summer Fridays in August
  • Professional development opportunities
• Current wellness perks: Weekly in-person meditations and fitness subscription.

Join Our Team

Be part of a mission-driven organization making a real difference in New York City. Apply now to join the Anthos|Home family and help create stable homes for those who need them most.

How to Apply

Please send your resume and cover letter through our careers site.

Anthos|Home is committed to fostering a workplace where all individuals have equal opportunities to succeed. We are an Equal Opportunity Employer and encourage individuals of all backgrounds, experiences, abilities, and lived experiences to apply. Lived experiences is defined to include, but is not limited to, homelessness and/or housing instability. We believe that a range of perspectives strengthens our team and enhances our ability to serve communities effectively. Any applicant who requires an accommodation during the application process should contact Anthos|Home to request such an accommodation.