Operations & Systems Associate

FLSA: Exempt/Overtime Ineligible

Benefits: Eligible

Hours Per Week: 40/Full-time

Met Council is America’s largest Jewish charity dedicated to serving the needy. We fight poverty through comprehensive social services and by treating each client with compassion, integrity, and respect. Our programs are staffed by experts who help over 325,000 clients each year and advocate on behalf of all needy New Yorkers. Our services include 100% affordable housing at 21 locations, family violence services, Holocaust survivor assistance, geriatric social work, crisis intervention and the largest free kosher food distribution program in the world. Our network of 101 food pantries, affordable housing sites, and affiliated JCCs provide services directly in neighborhoods across New York City.

Position Summary:

The Operations & Systems Associate reports to the Director of Operations and is responsible for coordinating shared functions between the Food Program’s data team and warehouse operations team. This role is based at our Brooklyn warehouse and combines both technical and physical responsibilities. This role is a great opportunity for someone who enjoys problem solving, collaboration, and is technically savvy. Our goal is to facilitate smooth warehouse operations, ensure accurate data management and support effective cross-functional communication. A key aspect of the position is supporting the ongoing needs of warehouse operations and data managed in Market by Met Council, our custom Salesforce-based ERP system.

Principal Responsibilities:

Operations Processes

• Collaborate with the Inventory Manager, Procurement Manager, Business Systems Administrator, and Warehouse Management to ensure warehouse operations and data management processes are aligned and accurate
• Document and update warehouse operations and SOPs to support training for new and existing staff, including creating SOPs, support tools, and best practice guides
• Evaluate and project manage the implementation of Warehouse SOPs that bridge gaps between physical and digital processes
• Support inbound/receiving processes by examining new products and creating new inventory items
• Serve as on-site support for Market by Met Council, our custom ERP Solution
• Support regular inventory and cycle counts

Data & Systems Responsibilities

• Manage and optimize Salesforce platform to enhance efficiency and data integrity
• Troubleshoot and problem-solve on behalf of the warehouse and data teams
• Provide data entry and analysis support as needed to maintain data fidelity and accuracy
• Document and update warehouse operations and data processes
• Train and support staff on Market and physical warehouse processes
• Audit vital data associated with new and existing inventory
• Solicit feedback about the system and track the demand for future enhancements in response to user experiences
• Communicate process challenges and escalate support requests when needed
• Support cross-functional project planning and communication
• Additional responsibilities as required

Competencies:

• Strong interpersonal, communication, and presentation skills—both written and verbal
• Excellent analytical and critical thinking skills and an appreciation for creative problem-solving
• Detail-oriented with exceptional time management and organization skills
• Comfortable working with data-driven systems, data integrations, and reporting tools
• Ability to interact effectively with people of all backgrounds and different levels of technological fluency
• Naturally inquisitive and self-starting
• Comfortable examining “big picture” goals and connecting dots to achieve those goals
• Ability to balance technical systems work with hands-on operational support

Skill and Education:

• Bachelor’s degree (preferred)
• 2-4 years of professional experience in operations, inventory management, or systems/data management (required); experience in a warehouse environment (strongly preferred)
• Strong knowledge of data management and reporting
• Familiarity with Salesforce platforms (preferred)
• Proficiency in Office 365 and its applications
• Warehousing and distribution experience (preferred)
• Fluent in English (both written and verbal); additional languages helpful

Physical Demands:

1. Required Constantly: Walking, sitting, grasping, bending, stooping, squatting, computer input, finger dexterity and coordination of hand, eye, and foot
2. Required Frequently: Standing and climbing stairs; using warehouse equipment; lifting up to 50 pounds. Reaching above shoulders

Compensation: $55,000 - $70,000 per year.

Benefits: Major medical, dental, and vision insurance; pre-tax commuter benefits; FSA; 403(b); plus holidays.