Volunteer Tax Assistance Site Coordinator

Newark Free Tax Prep is an initiative under the Newark Prosperity Hub (NPH) that provides free tax prep services through the Volunteer Income Tax Assistance Program (VITA) sponsored by the Internal Revenue Service (IRS). Through the Newark Free Tax Program, we offer free tax help to people with $80,000 or less taxable income on their tax return. Newark Free Tax Prep has been crucial in helping hard-working families in Newark take advantage of all of the tax credits they are eligible for including the Earned Income Tax Credit (EITC), Child Tax Credit (CTC), and education credits.

Through the IRS VITA program, tax returns are prepared free of charge for low and moderate income individuals by site coordinators and trained and certified volunteers. The Site Coordinators oversee all aspects of tax intake, preparation, and quality review and oversees volunteers.

Additionally, the ideal candidate will be able to perform the following tasks:

• • Performs all responsibilities that will ensure the safe and efficient operation of the VITA sites, including maintaining privacy and confidentiality of taxpayer information
  • Manages VITA site operations with community-based nonprofit partners during the tax season and ensures site is open as scheduled and can meet the demand of appointments.
  • Ensures that all volunteers working at the site have completed the required certification and recognize and appreciate volunteers
  • Ensures that all volunteers working at the site have the proper tools and information to accurately file tax returns
  • Tax preparation, E-Filing/Transmission, and Quality Review: Acts as the e-file administrator
  • Reviews tax returns to be e-filed to ensure quality and completeness
  • E-files returns within 48 hours of preparation
  • Maintains files for accepted returns and paper returns
  • Reviews rejects and informs tax filers within 24 hours. Take necessary action to fix the problem and resubmit the tax return
  • Attends orientation Zoom meetings and check-in meetings, as needed

Experience

• • Prior VITA or Tax Preparation experience a plus
  • Familiarity with TaxSlayer Software a plus
  • Required to pass the online IRS certifications in Volunteer Standards of Conduct, Intake/Interview and Quality review, Advanced VITA certification and Site Coordinator Training (all online tests to be completed prior to date of hire)
  • Strong Customer Service and Problem-Solving Skills
  • Must be available to work flexible hours to evenings and on Saturdays
  • Ability to manage and coordinate an all-volunteer staff.
  • Ability to work independently in a fast-paced setting
  • Ability to work under pressure
  • Strong analytical skills

Please send a resume and brief cover letter to Tony Vicente, VITA Manager at TVicente@uwnewark.org. Positions will be filled as soon as possible.

N/A

English Proficient