Communications & Operations Manager

Title: Communications and Operations Manager

Reports to: Director of Development and Operations

Job Type: Full-Time, Exempt, Union Position (OPEIU Local 29)

Schedule: Approximately 40 hours per week. Many meetings and responsibilities are during typical business hours, but alternate and flexible schedules may be possible.

Location: Hybrid workplace, with office in SoMa, San Francisco

Compensation: $72,292-$80,000/year range plus comprehensive benefits (see below)

Priority Deadline: Sunday, June 21, 2026

ABOUT US

San Francisco Senior and Disability Action (SDA) is seeking a Communications and Operations Manager to join our Development and Operations team. SDA empowers and organizes older adults and people with disabilities to fight for individual rights and social justice in San Francisco and the broader Bay Area. Through individual support and collective action, we work together to create a city and world in which seniors and people with disabilities can live well and safely. SDA’s programs include education and empowerment classes, peer advocacy, and community organizing and advocacy in healthcare, homecare, housing, and transit justice.

We ground ourselves within the principles of disability justice and age liberation in order to imagine, and then to create, a city and world in which seniors and people with disabilities can live well and safely. Our values are to:

• Strive for social justice.
• Work with excluded and marginalized communities.
• Build a safe, inclusive, and loving community.
• Respect and learn from the varied history of individuals and communities.
• Challenge inequality, stigma, and all forms of oppression, within our organization and in society.
• Be creative and have fun!

WHAT YOU’LL DO

This role takes the lead on all communications strategy and implementation for SDA, and provides essential support for fundraising and operations. This role might be right for you if you love both telling stories and tracking lots of details. Your days will be varied: On any given day you might write a mass email, fix some data in the CRM (Customer Relationship Management system), meet with coworkers to plan a project, replace an air filter in the office, and take photos at a rally at City Hall. Through it all, you’ll play a vital role in building the Bay Area senior and disability movements.

Please note this job description is not designed to be a comprehensive listing of activities, duties, or responsibilities that are required for this job.

KEY JOB RESPONSIBILITIES

COMMUNICATIONS AND OUTREACH

• Email: Write and send all of SDA’s mass emails, including the monthly eNews, in coordination with other staff. Analyze and increase open rates, engagement, and list size.
• Social Media: Create compelling cross-channel content for social media platforms, including Instagram, Facebook, and Bluesky. Regularly track and increase engagement and growth. Represent SDA in relevant online conversations and rapid response campaigns.
• Website: Update and maintain the SDA website, including creating and posting content and working with vendors on tech and security updates.
• Graphic Design: Produce graphics, videos, photos, and digital and print flyers for events, campaigns, fundraising materials, and the website, as needed.
• Earned Media: Manage SDA’s relationships with media outlets. Work with our members to pitch and secure media placement, and track coverage.
• Year in Review: Create an annual Year in Review booklet, including gathering information from other staff, writing, and graphic design.
• Organizing: Support the Organizing Team with narrative strategy in support of their campaigns, including coalition work around city and state budget campaigns.
• Access: Ensure high standards of accessibility throughout SDA’s communications.
• Language Justice: Ensure that SDA communications are available in Spanish and other languages as required, through translating and/or coordinating translation work by coworkers and contractors.

DEVELOPMENT

• Oversee routine communication with potential and current donors, such as welcome emails to new donors, thank you letters, and logistical questions about donations.
• With the Director of Development and Operations, plan and implement fundraising campaigns.
• Develop an annual year-end appeal letter and email series.
• Support the team in reporting for government contracts, including gathering metrics and designing participant surveys.
• Lead marketing and collaborate on overall planning and implementation for the Annual Celebration and occasional other events.
• As needed, support the Director of Development and Operations in identifying and securing grants and corporate donations.

OPERATIONS

• Manage SDA’s CRM (Customer Relationship Management) system, including troubleshooting, supporting other staff to input and access information, cleaning up data, pulling reports, and researching potential new uses.
• Lead efforts to maintain and improve digital security for SDA staff and members, including identifying risks, implementing technical solutions, and training others.
• Participate in office management, e.g. ordering supplies, replacing air filters, and organizing storage.
• Support hybrid and virtual events, using Zoom, Owl, and in-house or venue-specific A/V.
• Assist colleagues with tech support and adopting new technologies, as needed and as capacity allows.

OTHER TASKS AS NEEDED, INCLUDING:

• Participate in SDA’s organizational projects, including General Meetings, fundraisers, administrative work, etc.
• As part of the Development and Operations Team, take on additional operational duties as needed, such as checking the mail, depositing checks, ensuring that the office is open for the public, etc.

WHAT YOU BRING

We recognize that folks from underrepresented and vulnerable groups will often self-select against applying for a position if they do not fulfill every qualification. We encourage applications from individuals of all backgrounds, including people of color, women, LGBTQ+ individuals, and people with disabilities, regardless of whether you feel you demonstrate all the qualifications listed below or not.

Priority Qualifications

It is our hope that the right applicant will possess all of these qualities:

• 3+ years of applicable experience in communications, marketing, or a related field, ideally in a nonprofit or community organizing setting.
• Excellent writing and editing skills, including the ability to convey complex issues in accessible, actionable ways.
• Social media expertise, including experience managing organizational accounts (especially Instagram and Bluesky or X), evaluating results, and growing audiences and engagement over time.
• Alignment with SDA’s mission and values. Commitment to disability, age, social, economic, gender, and racial justice and a frame of collective liberation. Ability to convey disability and senior topics in respectful ways, using language in line with our politics.
• Strong project management skills, including the ability to track many priorities on different timelines without dropping any balls, set timelines, and coordinate contributions from colleagues.

Preferred Qualifications

We recognize that no single person will hold all of these attributes, but additional qualities we

would love to see in an applicant include:

• Graphic design skills
• Experience with CRM platforms, such as Salesforce or Powerbase
• Experience with garnering earned media for organizing campaigns
• Experience with meeting varied accessibility needs in digital communications and both virtual and in person events
• Written and spoken language skills in Spanish, Tagalog, Cantonese, Mandarin, or other languages common in San Francisco
• Strong understanding of community organizing

If you have any access needs for participating in this application process, please email us at jobs@sdaction.org.

Hiring process: These steps may be changed or added if needed to best assess candidates, but to give you a sense of what to expect in the hiring process, first selected applicants will be invited for a 45-minute virtual interview. After that, finalists will be invited to complete a short assignment and an in-person interview. Finalists with skills in languages other than English may also be asked to have a phone/video call to evaluate language skills. We will check references for 1-3 finalists after in person interviews.

Our desired start date is Monday, August 24 (subject to change).

Senior and Disability Action is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, gender, sexual orientation, gender identity, national origin, religion, marital status, medical condition as defined under State law, disability, military service, pregnancy, childbirth and related medical conditions, and any other classification protected by federal, state, and/or local laws and ordinances. Pursuant to the San Francisco Fair Chance Ordinance, we will happily consider employment for qualified applicants with arrest and conviction records.

• 3 weeks of paid vacation annually, increasing to 4 weeks after 2 years
• 15 sick days per year
• 6 personal days per year
• 10 paid holidays per year plus a winter break
• Retirement contributions at 6% of salary, no employee match required
• Quality family healthcare, vision, and dental coverage (100% employer-paid premiums for employee; limited employee contribution for dependent premiums)
• Paid sabbaticals following 4 and 7 years of employment
• This is a union represented position with OPEIU Local 29

Preferred qualification: Written and spoken language skills in Spanish, Tagalog, Cantonese, Mandarin, or other languages common in San Francisco