Operations Manager

Who We Are

ANCOR, the leading voice in Washington for community-based providers of intellectual and developmental disabilities (I/DD) services, is experiencing a period of unprecedented growth in both size and stature. Our growing community is composed of more than 2,500 private provider organizations, state provider associations, and community partners.

The ANCOR work environment is collaborative, fast-moving and mission-driven. We celebrate curiosity, value transparency and know that strong relationships are at the core of how we get things done.

What We’re Looking For

ANCOR seeks an Operations Manager to report to the Chief Operations Officer. This is a new position created in response to the organization’s continued growth. The Operations Manager will be a key member of the Operations team, which includes the association’s membership, communications, education, corporate engagement and IT functions, and will support staff across the organization to help ensure smooth business operations.

What You’ll Do

ANCOR seeks an Operations Manager to report to the Chief Operations Officer. This is a new position created in response to the organization’s continued growth. The Operations Manager will be a key member of the Operations team, which includes the association’s membership, communications, education, corporate engagement and IT functions, and will support staff across the organization to help ensure smooth business operations.

As Operations Manager, you’ll serve as a key cross-functional connector who ensures all of our internal operations are running smoothly, driven by a charge to minimize friction for your colleagues, allowing all of us to focus on advancing rights, access, and inclusion for people with I/DD.

We envision this role to be equal parts office manager, data wrangler, and troubleshooter-in-chief. We’ll train you on our systems—what matters most is your willingness to learn and your comfort navigating digital tools. More importantly, the ideal candidate will be proactive in anticipating staff needs and creative in engineering solutions to barriers that prevent the effective day-to-day operation of our business. Because this position will be key to working with all members of staff and managing several vendor relationships, demonstrated competence in building and maintaining relationships will also be essential.

In this role, the Operations Manager will:

Oversee all aspects of office management, including ensuring facilities are ready to support onsite staff and meetings, the availability and proper functioning of meeting room technology, timely processing of incoming and outgoing mail and package shipments, tracking and restocking supplies, etc.

Oversee all aspects of facility management, including managing vendors and contractors that provide services or utilities at our physical location (e.g., building manager, custodial services contractor, Internet Service Provider, gas and electric utilities, etc.).

Maintain and administer office infrastructure, including internet and wireless network, phone system, photocopier, postage meter and Zoom Rooms.

Support data entry and data hygiene within a variety of functional areas, especially in support of the association’s membership and government relations functions.

Provide basic technology and systems support, including regular check-ins with members of staff to proactively identify needs and challenges and escalating troubleshooting needs to managed service provider as appropriate.

Manage relationships with key technology vendors—to include managed service provider, database developer, SAML developer, etc.—by leading or supporting day-to-day vendor engagement.

Coordinate the onboarding of new staff members in collaboration with Human Relations personnel.

Communicate key operational information to staff, such as when regular facility operations will be disrupted or when key technology updates need to be addressed.

Own recurring and ad hoc all-staff meetings, including the coordination of agenda items and facilitators.

Maintain governance and operations documents—including Office Manual, Policies & Procedures Manual and vendor contact lists—and ensure shared files are well-organized and accessible on association’s SharePoint site.

Provide general administrative support to Operations team members, with priority given to the COO and Foundation Director.

Carry out other duties as assigned.

You’ll be a great fit for this role if you:

• Thrive when attending to details large and small.
• Are a strong builder and manager of relationships, both internal and external to the organization.
• Adapt well to evolving priorities and are unphased by taking direction from multiple people, even if they aren’t your direct supervisor.
• Do well to build rapport with a variety of different types of people who are carrying out a diverse set of roles in service of a shared mission.
• Enjoy problem-solving.
• Consider yourself tech savvy, aren’t overwhelmed by the process of learning new skills or technology with which you may not yet be familiar.
• Appreciate working—both independently and collaboratively—with a team of people who are passionate about their work and the organization’s mission.

We encourage you to apply if you have:

• 5+ years of experience supporting the smooth and effective operations of an organization, whether through professional work, educational paths, or lived experiences.
• Excellent interpersonal skills, including clear communication and a willingness to be flexible as needs evolve.
• The ability to work an average of 40 hours per week, to include an average of at least 20 hours each week onsite at our office in Alexandria, Virginia, as well as occasional deviations from a standard weekday schedule (i.e., evenings or weekends may occasionally be required during association-hosted meetings and events).
• Proficiency with Microsoft Office applications (i.e., Outlook, Word, Excel and PowerPoint) and the ability to learn new programs/systems.

Hiring Process & Timeline

The following timeline outlines estimated dates for each phase of ANCOR’s hiring process. Please note that although we will do our best to adhere to this timeline, these dates are tentative and subject to change. All applications will be acknowledged on receipt and updates will follow after the application deadline closes.

• Active solicitation of applications: May 19-June 6, 2025
• Initial candidate screenings & skills assessments (one or more brief skills-based activities to better understand your approach to core aspects of the role): June 9-13, 2025
• First-round interviews (held virtually): June 18-20, 2025
• Second-round interviews with finalists: June 24-26, 2025
• Anticipated offer date: June 27, 2025
• Target start date: July 14, 2025

Our Commitment to Equal Opportunity Employment

ANCOR is committed to equal employment opportunity without regard to race, color, creed, religion, sex (gender), sexual orientation, disability, national origin, age or veteran status in connection with hiring, placement, promotion, demotion, discipline, recruiting, advertising, solicitation, compensation, selection for training or termination of employment.

Moreover, we believe diversity creates an environment that fosters appreciation of the values, skills and abilities of everyone. We know that we do our best work when we embrace the diversity of ideas and experiences that characterize the social, cultural and intellectual world. For these reasons, we welcome all applicants, especially those that enhance the diversity of perspectives that inform our work as an organization supporting people with intellectual and developmental disabilities.

ANCOR uses competency-based hiring in its evaluation of candidates for career opportunities. As part of our commitment to ensuring all candidates are evaluated fairly, some applicant information will be redacted prior to review by the hiring manager (e.g., applicant name, email address, phone number, names/locations/dates of attendance for educational institutions, names/locations of previous employment, etc.).

We are committed to disability-inclusive hiring. If you need any accommodations to fully participate in the hiring process, please let us know.

How to Apply

We can’t wait to meet our next teammate. If this sounds like a role where you’d thrive, please complete the application form and attach your resume. For best consideration, apply by June 4. If you have questions, feel free to reach out to Gabrielle Sedor at gsedor@ancor.org.

The pay range for this role is:

60,000 – 70,000 USD per year (Alexandria, VA)