Individual Giving & Engagement Coordinator

Under the supervision of the CEO or designated leadership, and in cooperation with other staff members, the Individual Giving & Engagement Coordinator supports the execution for annual giving, donor stewardship/engagement, and non-cash (stock, matching and car donations) and legacy gift channels. This role blends fundraising, donor communications, and relationship management to increase donor retention, upgrade giving levels, and strengthen long-term donor loyalty. The Coordinator works collaboratively with Development, Communications, Finance, program staff, and event staff to coordinate donor-facing stewardship and support the organization’s fundraising goals.

Supervisory Responsibilities

This position is a non-supervisory role. The Coordinator may assist with organizing volunteers for specific projects or events.

Key Responsibilities:

Individual Giving & Campaign Support

• Assist with planning and carrying out annual giving campaigns and individual fundraising appeals, including direct mail, email, digital, phone, and event-related outreach.
• Track progress and report results using donor relations database, NEON.
• Help prepare campaign schedules, mailing lists, donor segments, and other materials under the direction of Development leadership Help coordinate matching-gift opportunities, stock donations, car donations, donor-advised fund gifts, and planned-giving inquiries (bequests/legacy gifts); refer complex questions to the appropriate staff or professional advisors.
• Track campaign activities and report results using donor relations database, NEON and provide updates to the supervisor on progress and follow-up needs.

Donor Engagement & Stewardship

• Support timely acknowledgements, impact reporting, personalized communications, and recognition (including donor listings and any legacy/society programs).
• Help gather program updates, impact stories, and other information for donor reports and communications; and support personalized communications, and recognition (including donor listings and donor recognition activities.
• Coordinate logistics for donor briefings and other cultivation or stewardship activities in partnership with the Special Events Manager and program staff.
• Help ensure donor communications are accurate, personalized, and consistent with The Arc’s voice and mission.

Donor Records, Gift Processing & Reporting

• Maintain accurate donor and gift records in the CRM (NEON) database, including contact information, gift entry, notes, and communication history.
• Support timely gift acknowledgments and tax receipts and coordinate with Finance to resolve questions and assist with reconciliation.
• Prepare mailing lists, basic reports, and donor data summaries for review by Development leadership.
• Help monitor donor response, retention, campaign activity, and other fundraising measures; flag trends or data issues for follow-up.
• Follow established procedures for confidentiality, recordkeeping, and gift processing.

Collaboration & Administrative Support

• Work with Communications staff to coordinate donor-facing materials, appeals, and segmentation strategy.
• Coordinate with program staff to create donor-ready content and arranged logistics for donor visits.
• Assist with volunteer coordination for mailings, phone outreach, and fundraising events as needed.
• Provide general support for individual giving and donor engagement projects and complete other related duties as assigned.

Requirements and Skills

Required

• At least 1-2 years of relevant experience in nonprofit work, fundraising, donor relations, communications, or administrative coordination; equivalent experience will be considered.
• Strong written and verbal communication skills; experience with persuasive fundraising and stewardship messaging.
• Strong written and verbal communication skills, including careful proofreading and the ability to write clear, professional messages.
• Excellent organizational skills and attention to detail, with the ability to manage several tasks and deadlines in a small-team environment.
• Comfort using databases and standard office software, including Microsoft Office or Google Workspace; experience with a donor CRM is helpful.
• Professional, friendly interpersonal skills and the ability to communicate respectfully with donors, volunteers, colleagues, and community members.
• Commitment to The Arc of Northern Virginia’s mission and ability to represent the organization professionally.

Preferred

• Experience working for a nonprofit organization, particularly one serving people with developmental disabilities and their families.
• Experience with donor databases such as NEON, Raiser’s Edge, or Salesforce Nonprofit Cloud.
• Experience with fundraising appeals, donor acknowledgments, event coordination, or volunteer support.
• Familiarity with basic gift processing and receipting practices, including matching gifts or non-cash gifts.
• Interest in learning about individual giving, donor stewardship, and fundraising communications.

Performance metrics

• Performance goals will be established with the supervisor and may include:
• Timeliness and accuracy of gift entry, acknowledgments, and donor records.
• Completion of assigned campaign and stewardship tasks by agreed-upon deadlines.
• Accuracy and usefulness of donor lists, basic reports, and campaign materials.
• Quality and timeliness of support for donor communications, recognition, and events.
• Contribution to individual giving and donor retention goals as part of the broader Development team.

Location

• Hybrid work schedule, with the ability to be onsite for team meetings, donor activities, and events.
• Some evening and occasional weekend work may be required for fundraising events and campaign deadlines.
• Local travel as needed for donor activities and events.

This job description is not intended to include every duty that may be assigned. The employee may be asked to perform other job-related duties as needed.

Status: Full-time, Exempt

Location: The Arc of Northern Virginia, Fairfax, VA: hybrid schedule with two days in offices (during probationary period (first 90 days) new hires are expected in office four days/week)

Equal opportunity statement

The Arc of Northern Virginia is an equal opportunity employer and values diversity. We encourage candidates of all backgrounds to apply.

Health insurance, retirement (403b) or equivalent, paid time off, hybrid work environment, etc.