Volunteer Coordination Fellow

Company Overview

Baseline, formerly Golden State Opportunity, is a nonprofit working to build economic power and create a future where everyone has the opportunity to thrive. We believe economic dignity shouldn’t be a goal. It should be the baseline. We work alongside individuals, families, and communities to expand access to the resources, opportunities, and policies that help people move beyond getting by and build lasting financial security.

Through grassroots advocacy, community partnerships, and culturally relevant outreach, we connect Californians with resources that strengthen their economic well-being. Our work is grounded in the experiences of the people and communities we serve, and what we learn on the ground informs our policy advocacy and drives solutions that create lasting change.

Today, as Baseline, we’re building toward a future where hard work leads to economic security, every Californian has the power to shape their futures, and everyone has a fair opportunity to build wealth and thrive. Because when we raise the baseline, we make lasting economic change possible for all.

Job Summary

Baseline’s Organizing Fellowship is an opportunity for aspiring leaders in nonprofit, anti-poverty, or advocacy work to gain critical organizing and leadership skills. The fellow will use our broadcast texting platform to engage with more than 2 million low-income Californians about federal, state, and local benefits that they may be eligible to receive.

The fellow will graduate not only with practical skills and knowledge, but as a part of a network of passionate leaders in the anti-poverty workspace. As part of the program, the fellow will regularly meet with Baseline leadership to learn about nonprofit, anti-poverty, and advocacy careers.

Schedule & Seasonal Workflow

The Fellow role is part-time and tightly aligned with the 2027 Volunteer Coordination Grants Schedule and Tax Season. We work with fellows to craft a schedule between the hours of 9AM-8PM Monday-Friday, 8-10 hours a week for the duration of the fellowship.

Jan 18–31: Onboarding & Launch Prep

Approximately 5 hours total across 2–3 days

• Complete orientation, tools training, privacy training, and review of volunteer communication practices.
• Learn Mobilize tools and workflows, including reviewing registrations, tracking attendance, and communicating with volunteers.
• Practice using Mobilize, Slack, email, and shared tracking documents to coordinate volunteer outreach.
• Learn the volunteer recruitment, training, and placement process, including how volunteers are matched to tax-filing events.
• Review communication templates, reminder schedules, and procedures for handling volunteer questions, cancellations, and staffing gaps.
• Establish a system for monitoring volunteer communications and identifying messages that require staff follow-up.
• Confirm weekly availability and coverage blocks for volunteer outreach and event coordination.

Feb 9–June 30: Main Campaign — Volunteer & Event Coordination

Approximately 10 hours per week across five days, with flexibility to increase support around major tax-filing events, volunteer registration deadlines, training, and Tacos & Taxes events.

Volunteer recruitment, placement & communication

• Communicate with registered and prospective volunteers about training opportunities, upcoming shifts, and placement at tax-filing events.
• Follow up with volunteers who have not completed registration, training, or placement steps.
• Send event reminders and coordinate shift confirmations, including following up on cancellations and identifying replacement volunteers when needed.
• Monitor volunteer email responses and other communication channels, answer routine questions, and escalate questions or issues that require staff support.
• Maintain ongoing communication with volunteers and prospective volunteers through email, Slack, and other designated channels.
• Help re-engage interested volunteers and identify individuals who may be interested in future opportunities or leadership roles.

Volunteer tracking & event readiness

• Maintain accurate, up-to-date records of volunteer registrations, training status, shift assignments, confirmations, cancellations, and attendance using Mobilize and designated tracking tools.
• Monitor upcoming events to identify understaffed shifts, unconfirmed volunteers, and potential coverage gaps.
• Flag staffing risks, last-minute changes, and recurring volunteer challenges to the organizing team as early as possible.
• Support the team in ensuring each tax-filing event has sufficient trained volunteers and that placement information is communicated clearly.
• Document outreach activity, outstanding follow-ups, and next steps so the team has visibility into volunteer readiness.

Tacos & Taxes event coordination

• Assist with managing registrations and attendee communications for Tacos & Taxes events.
• Send attendance confirmations, event reminders, and follow-up communications as needed.
• Track registration and confirmation status, communicate attendance updates to the organizing team, and flag potential attendance or logistical concerns.
• Help ensure event organizers have timely, accurate information about expected attendance.

Weekly Rhythm: February–June

• Monday/Tuesday: Review upcoming events and staffing needs; send volunteer reminders, confirm shifts, follow up on outstanding registrations and training requirements, and communicate upcoming opportunities.
• Wednesday: Continue volunteer outreach and follow-up; update tracking documents, resolve routine questions, and address outstanding confirmations or placement needs.
• Thursday/Friday: Participate in a 30-minute team check-in; report on staffing and confirmation status, upcoming event readiness, cancellations, and challenges. Document progress, flag issues, and identify adjustments needed for the following week.
• Ongoing throughout the week: Monitor the designated volunteer communications inbox and Slack channels, respond to routine inquiries, escalate urgent issues, and keep volunteer records current.

End of June: Wrap-Up & Transition

• Close out volunteer recruitment and event coordination activities for the campaign.
• Reconcile volunteer registration, placement, confirmation, and attendance records.
• Summarize key outcomes, including volunteer outreach, registrations, training participation, shift coverage, attendance, and outstanding needs.
• Document lessons learned, communication templates, tracking processes, and recommendations to improve future volunteer coordination.
• Identify and transition engaged volunteers, repeat volunteers, and potential volunteer leaders to the Senior Digital Organizer for continued relationship-building.
• Organize and hand off relevant records, outstanding follow-ups, and reusable resources to the team.

This role requires flexibility to meet program and community outreach needs.

Key Responsibilities

Volunteer & Event Coordination

Approximately 8-10 hours per week

• Support volunteer recruitment, registration, training, and placement at tax-filing events by communicating with current and prospective volunteers.
• Coordinate volunteer communications through email, Slack, Mobilize, and other designated tools, including answering questions and sharing information about upcoming opportunities.
• Send event reminders and coordinate shift confirmations, including following up with volunteers who have not confirmed their attendance and communicating cancellations or schedule changes.
• Maintain accurate, up-to-date volunteer records, including registration status, training completion, shift assignments, confirmations, and attendance.
• Monitor upcoming tax-filing events to identify staffing gaps, follow up on outstanding placements, and alert the organizing team to potential coverage issues.
• Assist with managing Tacos & Taxes event registrations by sending attendance confirmations and reminders, tracking responses, and communicating updates to event organizers.
• Help maintain organized volunteer communication systems, templates, and tracking documents to support efficient, consistent outreach.
• Share feedback with program leadership about volunteer engagement, common questions, communication effectiveness, and opportunities to improve recruitment and coordination processes.
• Identify engaged volunteers and potential volunteer leaders for continued relationship-building by the Senior Digital Organizer.
• Protect volunteer and attendee information by following organizational privacy and data-handling practices.
• Support additional program activities as assigned.

Professional Development

~ 1-2 hours a month

• Participate in bi-weekly discussions to learn about careers, anti-poverty work, and organizing skills.
• Develop professional tools such as resumes and/or portfolios with guidance and support from the Baseline team.
• Contribute to a supportive and collaborative fellowship through 1:1 and small group meetings with other fellows.
• All other professional development duties as assigned.

Required Knowledge, Skills, and Abilities

• Fluent in reading, writing and speaking in English
• Strong interest in anti-poverty work and commitment to helping low-income people access financial resources.
• Strong relationship-building and interpersonal skills, enthusiasm, and optimism.
• Strong time management skills with ability to work in a dynamic, flexible environment in a very planned, organized and strategic manner.
• Exceptional attention to detail, and an equal aptitude for information accuracy and integrity.
• Resourceful, diplomatic, team-oriented, accountable, and sensitive to the needs of those we serve, partners, and staff.
• Ability to work independently as well as collaboratively with staff.
• Strong proficiency with PC and Mac operating systems and G Suite and Google Workplace applications.
• Essential functions and duties require being able to communicate, see, and follow reasonable ergonomic recommendations and/or assistive devices to communicate and/or computer for extended periods. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.
• Possesses reliable wifi in order to sufficiently handle all assigned work duties.
• Ability to work holidays, weekends, and evenings.

Preferred Knowledge, Skills, and Abilities

• Expertise and/or lived experience with low-income communities and their needs, earned income and young child tax credits and policy, and/or economic justice.
• Demonstrated interest in contributing to working to end the systems and conditions that create poverty in the U.S.
• Strong computer skills, familiarity with CRM/Event management systems, (i.e Mobilize) Slack, Google Workspace and other softwares.

Compensation: $25/hr

Application Process

Please apply via the application link below, no later than Tuesday, December 1st, 2026, for consideration. Applications will be reviewed on a rolling basis. You will be asked to upload your resume to the application.

https://forms.gle/Hy5HwcMA31KwBabR7

For questions about the position or application process, contact jordan@thebaseline.org.

Baseline advances equity and inclusion in the workplace by providing equal employment opportunity as part of a work environment free from discrimination. We encourage and welcome applicants who will work to further this commitment and add to the diversity of our organization across multiple dimensions, including race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, exercising the right to family care and medical leave, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, military/veteran status, political affiliation, arrest/conviction record, reproductive health decision-making, status as a victim of domestic violence, sexual assault, or stalking, or any other characteristic protected by applicable federal, state, or local law.