Community Resources Manager - WA CARES

Apply here: https://secure4.saashr.com/ta/6155635.careers?ShowJob=671489865

• Employee Type: Exempt
• Job Category: Education & Community Services, Regular, 40 hours per week, 12 months per year

Having trouble completing your application? For support, please call (206) 461-8430 or email jobs@nhwa.org.

Agency Overview

At Neighborhood House (NH), our vision is a healthy, diverse, and welcoming community, free of poverty and racism, where all people thrive. We serve over 16,000 individuals in Seattle/South King County in the areas of early learning, youth development, citizenship, employment, health, housing, resource navigation, and aging adults. In addition to direct services, we use our experience and deep connection to our communities to advocate for equitable access to services, and policy changes that advance equity for all.

When one of us succeeds, we all succeed!

Neighborhood House is on a mission to becoming a multi-cultural, anti-racist agency. We are achieving this by sharing power, listening to and learning from each other and our communities, and working to repair past inequities. We are building a culture where equity is the foundation, inclusiveness is the default, and access for marginalized communities is the norm.

Our Agency Values include Community, Equity, Integrity, Relationships, and Sustainability. More information about our Agency Values can be found at https://nhwa.org/about-us/.

Visit https://nhwa.org/careers/benefits/ for more details about our benefits program.

Job Summary

The Community Resources Manager has primary responsibility for the successful implementation and oversight of our older adult, disability and caregiver suite of programs, including the direct supervision of staff working in low-income, immigrant and refugee communities. Program oversight and coordination is in effort of ensuring that our most vulnerable older adults, and individuals with disabilities as well as their caregivers are provided the support they need to remain healthy, independent, and avoid premature institutionalization. The Manager will also ensure that kinship care providers have the support they need to provide quality care. This position will provide oversight of contracts, budget management, program delivery, staff training, quality assurance, and group trainings. They will also review and oversee intensive caregiver screenings and service plans and provide consultation for direct service staff on issues of mental health, Adult Child Protective Services and any other issues requiring their expertise.

Responsibilities

Program Design and Operations

• Provide leadership, innovation and creativity to develop and customize programming to meet the changing needs of participants/residents in low-income communities. This includes crisis intervention programs, programs designed to aid in self sufficiency, and/or community building programs.
• Work with staff, partners and community members to develop and implement a comprehensive senior, disabled and caregiver program that meets the multiple needs of low-income, immigrant and refugee communities.
• Research and implement best practices in program design, evaluation and enhancements to ensure the highest quality of service to clients and community.
• Assist staff with assessing client and family needs and identifying effective interventions or services to address needs.
• Provide oversight and coaching to direct service staff to provide case consultation to help problem solve and ensure effective delivery of services to clients and their families.
• Regularly observe programming to ensure high quality delivery of services, including program fidelity; provide effective feedback and coaching to program staff as needed.
• Solicit community and client feedback on program effectiveness and adjust programming to meet the needs of the community to the maximum extent possible.
• Assist and plan for alignment of our senior, disabled and caregiver programs with the agency’s No Wrong Door philosophy and practice.
• Assist project team to develop, implement and monitor evaluation tools to monitor on-going performance, program effectiveness and participant satisfaction.
• Build and strengthen collaborations/partnerships with hospitals, long-term care facilities, community based organizations, schools and other entities who share a vision of healthy and independent living for seniors, disabled and their caregivers.
• May include developing partnerships of complementary services within the agency.

Supervision and Administration

• Monitor program budgets and program expenditures, make necessary budget adjustments in a timely manner.
• Participate in grant writing and fundraising activities as requested.
• Manage all contracts to ensure that all outcomes are met or exceeded within funder requirements.
• Ensure the program meets all agency, state and federal guidelines.
• Oversee the collection and review of quarterly Medicaid Claiming surveys.
• Regularly review case files for accuracy and completeness.
• Develop and monitor accurate data collection systems/processes and analyze data to achieve outcomes.
• Direct multiple outreach efforts to meet short and long term program and agency goals.
• Manage all program elements and participant activities to meet the highest standards of quality and to meet all funder and internal performance outcomes.
• Develop and maintain key project documents to support all aspects of programming, including regular program reports, evaluations, satisfaction surveys, etc.
• Maintain positive relationships with funders.
• Recruit, hire, train, and supervise qualified staff in alignment with Neighborhood House values and community-based requirements.
• Provide clear expectations, set individual and team goals, emphasize the highest quality management decision-making, mediate conflict, and promote employee growth and development.
• Assess staff development needs and provide appropriate on-going professional training appropriate to the field.
• Appraise the on-going performance of staff and provide regular formal and informal feedback and hold staff accountable for realizing performance goals.
• Recruit and supervise social work interns working on related projects.
• Ensure programs meet agency, state, federal and funder guidelines.
• Participate on NH leadership teams and/or workgroups as necessary.
• Represent NH by participating in activities or professional networks related to senior services or other related networks as assigned.
• Perform other duties as assigned.

Qualifications

Minimum Qualifications

• Bachelor’s Degree in Social Work or related field. An equivalent combination of education, training and experience may be considered by Management.
• 3-5 years of experience working in social work or human services, with an emphasis on working with older adults and/or individuals with disabilities.
• Knowledge of aging and disability issues with an emphasis on social/health related resources that assist older adults and individuals with disabilities maintain their independence and quality of life.
• Clinical experience or group support desired.
• Demonstrated experience and effectiveness supervising others in a dynamic environment.
• Excellent written and verbal communication skills.
• Highly positive and enthusiastic style capable of motivating others.
• Ability to work as a team member in a multicultural organization and community.
• Knowledge of key computer applications (Microsoft Office and Windows).
• Must be self-starter, highly organized, dependable, have strong problem-solving skills and able to manage multiple complex programs at once.
• Must have independent, reliable transportation for frequent last-minute travel between sites.
• Willingness to comply with established agency performance standards, which require productivity/personal responsibility, client/customer service-orientation and the maintenance of a professional demeanor.

Required Credentials

• Must pass Neighborhood House background check requirements.
• Position requires Washington State bi-annual criminal background re-check.

Post-Hire on-the-job Training Requirements

• Current First Aid Certificate within 30 days of hire.
• Current CPR Certificate within 30 days of hire.
• Sexual Harassment Training within 30 days of hire.
• Child Abuse and Neglect training (within 2 weeks of hire).
• TCARE Certification (within 4 months of hire date)
• Family Development Certification (within 6 months of hire date).

Employment Practice

Neighborhood House is committed to diversity and to equal opportunity employment. As an equal opportunity employer, we support and follow federal, state and local laws prohibiting employment discrimination. Neighborhood House does not exclude, deny benefits to, or otherwise discriminate on the basis of race, age, sex, color, creed, religion, caste, disability, national origin, marital status, mental or physical ability including HIV status, height, weight, veteran status, military obligations, sexual orientation and expression of gender identity, or any other classification protected by law. Management and HR staff are committed to ensuring that all personnel decisions that affect employees, clients, volunteers, and board members are made in accordance with the equal employment opportunity principles of nondiscrimination.

For more information

Inquiries may be directed to People and Culture at (206) 461-8430 or email jobs@nhwa.org.

Click here for more details about our benefits program.