Clinical Case Manager

Working at Northern Virginia Family Services (NVFS) means doing work that matters every day because of the difference you will make in the lives of children and families in Northern Virginia. NVFS’ breadth, depth and scope of services offer the resources and support to ensure that everyone in need, at every stage of life, maximizes their potential and fully contributes to a thriving community. At Northern Virginia Family Services (NVFS), we value every team member’s contribution and our collective impact on our clients and the community. NVFS is an equal opportunity employer, E-Verify participant and drug-free workplace.

Join the NVFS Family: We are looking to hire a Clinical Case Manager to join the NVFS Multicultural team! The Clinical Case Manager provides intensive social services case management to clients of NVFS’ Multicultural Center who are typically immigrants and refugees exposed to traumatic experiences including, but not limited to domestic violence, sexual assault, and trafficking. The Clinical Case Manager ensures their comprehensive needs are met which includes social, medical, psychological, spiritual, and legal. The Clinical Case Manager also provides individual and group services that help promote the overall wellbeing of trauma survivors, conducts outreach and trainings in the community, serves as liaison with community partners, and in general, represents the case management program in the community. The Clinical Case Manager assesses client needs, shares resources, makes referrals, and meets regularly with active clients in the office setting. The Clinical Case Manager helps clients learn new coping skills, build on their existing ones, and identify triggers so that clients can more easily achieve their goals. The Clinical Case Manager works with a team that supports the goal of moving clients towards greater self-reliance. The Clinical Case Manager will also serve as a liaison with other service providers on behalf of clients.

Benefits and Compensation: We want you to be well, have work/life flexibility, grow your career with us, and have the resources and support you need. Check out our comprehensive benefit offerings here in support of various dimensions of your wellbeing. This position has a salary range in the high 40s.

In this role, you will be responsible for:

Client Service Delivery:

• Conduct initial screening process, including documentation, to determine client’s eligibility for services under specific grants or contracts (i.e. ORR Certifications and USCRI enrollment for new T-visa clients).
• Manage caseload of approximately 70 client cases per year; manage development of a client-centered treatment and service plan based on information gathered during assessments, consultations, and evaluations.
• Conduct comprehensive case management assessment to determine individual client strengths, needs, resources and support systems.
• Work with clients to identify and prioritize the clients’ needs and establish goals for service.
• Work with survivors of domestic violence by providing education, support and advocacy around risk assessments, safety planning, protective orders, among others.
• Serve as referral/liaison between clients and other internal and external treatment programs.
• Provide therapeutic interventions, psychoeducation, and help clients learn and develop coping skills with a strengths-based trauma-informed approach with the goal of removing barriers to clients’ self-sufficiency.
• Research and coordinate internal and external resources; link client with community providers to provide collaborative services.
• Make referrals to connect clients to needed resources and services.
• Actively participate in training and case consultation sessions with treatment team including presentations of cases.
• Plan, develop, and facilitate client cultural orientation, workshops and education programs based on community need.

Compliance and Reporting Requirements:

• Complete appropriate documentation of services provided (e.g. progress notes, outcomes) using NVFS-approved software.
• Maintain client files in accordance with program/licensing/state and NVFS guidelines.
• Perform other indirect service activities that may include: data gathering, report and proposal writing, and other Agency committee work as directed by supervisor.

Meeting and Community Outreach/Resource Participation:

• Create and maintain partnerships with local service providers and faith communities.
• Maintain and update a list of resources and services accessible by trauma survivors.
• Represent the Multicultural Center and NVFS effectively in the community and maintain communication with multiple coalitions, councils, and tasks forces; act as a liaison with community, civic, and business groups on behalf of the program; participate in appropriate community task force committees.
• Conduct trainings and presentations on topics related to working with Trauma Survivors such as brief mental health interventions, family communication and cultural competency in order to increase service providers’ ability to respond effectively to the needs of immigrants, refugees, asylum seekers and other trauma survivors.

Other:

• Participate in regular supervision meetings by providing regular updates and preparing case presentations.
• Participate effectively and positively in required Program and Agency meetings and trainings.
• Remain current on knowledge of standards and other program-related information.
• Enter data for record keeping and reporting to meet relevant guidelines.

Your Background: We understand that you may obtain skills through a variety of professional, personal, educational, and volunteer experiences.

• Must have one of the following:
  • Bachelor’s degree in any field from an accredited college or university plus three (3) years of professional social work or case management experience; OR
  • Master's degree in Social Work or other human services field, plus one (1) year of professional social work or case management experience.
• Oral and written fluency in English required. Oral and written fluency in a second language is required.
• At least one (1) year of experience working with victims of domestic violence, immigrants, refugees and or/other trauma survivors.
• Must be able to develop client relationships that facilitate effective assessment and delivery of services that support client self-sufficiency.
• Demonstrated knowledge and understanding of Trauma-Informed approaches to service delivery.
• Prior experience in developing and providing group-based trainings and workshops for client populations, community members, and/or professionals a plus.
• Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet required. Working knowledge of Microsoft Office Suite required.
• Must be able to demonstrate and live the organizational values of Communication, Integrity, Respect, Collaboration, and Accountability.
• Successful completion of background checks required upon hire.
• May be called upon to work beyond normal working hours.

We want you to be well, have work/life flexibility, grow your career with us, and have the resources and support you need. Check out our comprehensive benefit offerings here in support of various dimensions of your wellbeing. This position has a salary range in the high 40s.

Advanced proficiency in English and Spanish.