Program Manager, Transitional Rent (CalAIM Community Support – Housing Navigation and Tenancy Support)

1. Many Mansions, Adult Residential Services Overview

Many Mansions believes that everyone deserves a place to call home. It is from this belief that Many Mansions strives to provide affordable, quality, services-enriched rental housing for formerly homeless and those of very low income in Ventura and Los Angeles Counties. Our Adult Residential Services Division provides a comprehensive program designed to support residents’ housing stability and help them achieve economic resiliency, self-sufficiency, social integration, and overall improved wellbeing. The Transitional Rent program is a new Medi-Cal CalAIM initiative that Many Mansions will implement in the County of Ventura in coordination with the County’s Managed Care Providers (MCPs) and Ventura County Behavioral Health, and in partnership with an extensive network of external partners. It will provide housing navigation, tenancy support, resource referrals, and rent subsidies administration to members of the County’s MCPs.

Position Description (Brief):

The Program Manager is responsible for managing and growing Many Mansions’ role as a contracted Community Supports provider under the Medi-Cal CalAIM initiative. This includes the Transitional Rent and the Housing Trio Community Supports: Housing Transition Navigation Services, Housing Deposits, and Housing Tenancy and Sustaining Services. This is a new Many Mansions program and the Program Manager will play a key role in the program’s launch, supporting program design, establishing partnerships, staff onboarding, and implementation.

The Program Manager manages the operations of the Transitional Rent and Housing Trio Programs, ensuring high-quality service delivery and coordination across all roles. This position is responsible for supervising and supporting staff, monitoring program quality, and ensuring compliance with all contractual and regulatory obligations. The Program Manager fosters strong community partnerships, builds relationships with landlords and service providers, and promotes collaboration within the broader housing system.

With support from the Director, Compliance and Strategic Initiatives, the Program Manager oversees resource development and continuous quality improvement efforts to strengthen the program’s impact. This includes aligning services with best practices in housing navigation, expanding housing opportunities for participants, and ensuring that individuals and families experiencing homelessness or housing instability receive comprehensive support on their path toward permanent housing.

Qualifications and Conditions

Education and Experience

• Bachelor's degree in social work, Public Administration, Human Services, or related field required; Master’s degree preferred.
• Minimum of 5 years of progressively responsible experience in housing programs, homeless services, or case management.
• Demonstrated success in program management, including compliance and reporting requirements.
• Knowledge of affordable housing, homelessness services, or Medi-Cal/CalAIM programs.
  • Experience managing programs funded by Medi-Cal, Managed Care Plans, or similar health and housing systems highly preferred.

Strong skills in program design, workflow development, and inter-division coordination.

Leadership Skills

• At least 3 years of supervisory experience required, including staff development and team leadership.
• Proven leadership skills with the ability to motivate, develop, and guide a diverse team toward achieving program goals.

Excellent organizational skills with the ability to build systems, manage multiple priorities, and meet deadlines.

Communication

• Excellent interpersonal, communication, and conflict-resolution skills.
• Excellent oral and written communications skills, including but not limited to, the ability:
• To write reports and other correspondence clearly, meaningfully, and persuasively; Excellent interpersonal, communication, and conflict-resolution skills.
• Excellent oral and written communications skills, including but not limited to, the ability:
• To write reports and other correspondence clearly, meaningfully, and persuasively;
• To speak, listen, and respond effectively with and among staff, agencies, residents, and others;
• To give presentations and speak effectively before groups and organizations.
• To engage with persons experiencing homelessness with empathy and non-judgmental attitude, utilizing culturally responsive approaches.
  • An ability to converse in Spanish is preferred but not required.

Computer Skills

Proficiency in computer and computer applications, including Microsoft Office programs (Word, Excel, PowerPoint, and Outlook), social media, data management programs (Salesforce), and the County of Ventura’s HMIS program. High proficiency in the use of databases including building and utilizing reports, is preferred.

Driving

Driving is required for this position. Therefore, the applicant must have the legal ability to drive a motor vehicle in California, proof of a valid California driver’s license, and adequate motor vehicle insurance.

Mathematical & Reasoning Skills

Excellent mathematical and reasoning skills. This includes, but is not limited to, the ability to perform basic mathematical skills, the ability to resolve practical problems and deal with a variety of concrete variables in situations where only limited information exists, and the ability to interpret data and/or instructions.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel objects, tools and/or controls, talk and hear. The employee is occasionally required to stand, walk, and reach using feet, legs, back, arms and hands. The employee must be able to lift and/or move up to 20-40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus.

Work Environment

Corporate culture is friendly, and mission, client, and goal-oriented.

Moderate to high stress work pace. Environment may have frequent interruptions, time constraints, and emotional distress. Noise level is low to moderate.

Environment includes working in close proximity to the home of residents who have been homeless and may be accustomed to street culture. May be exposed to profanity or language of a sexual nature and will need to be able to positively redirect residents and to model professional behavior.

Employees may be in contact with individuals and families in crisis who may be ill, using substances, and/or not be attentive to personal health and safety for themselves. Employees may experience a number of unpleasant sensory demands associated with a resident’s use of alcohol and drugs and the lack of personal care.

The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations.

Should be comfortable working in a pet friendly environment.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Other Skills and Requirements:

• Ability to work overtime as needed.
  • Maintain and execute confidential information according to HIPAA standards
  • Obtain and maintain CPR/First Aid Certification
  • Strong understanding of transitional housing, rapid rehousing, and/or rental assistance programs in California a plus.
• Knowledge of federal, state, and local housing regulations, including HUD, ESG, DHCS, and Continuum of Care guidelines.

In-office and field-based duties.

Essential Job Duties & Responsibilities:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The duties of the position of Program Manager include, but are not limited to, the following:

1. Play a key role in the design and launch of the Transitional Rent program. Collaborate with senior leadership on program strategy, development, and sustainability.
2. Manage day-to-day operations of the Transitional Rent Program, including eligibility screening, housing navigation, units habitability, rent assistance disbursement, case management services, and claims submission and billing.
3. Hire, train, and supervise 6-8 program staff, growing the team over a 9-months period.
4. Provide ongoing training and coaching to ensure staff have the tools and resources to succeed in delivering CalAIM housing supports. Foster a supportive, high performing team focused on client dignity and housing stability. Evaluate staff performance; provide professional development and mentor staff to build professional capacity and prepare for leadership opportunities.
5. With support from the Director, develop and monitor workflows and program policies and procedures to maintain efficiency and accountability.
6. Ensure all services are delivered in accordance with Housing First and trauma-informed principles.
7. Monitor caseloads, service quality, and outcomes; adjust staffing and practices as needed. Support staff in addressing complex client needs while overseeing the delivery of services to participants, including housing navigation, referrals, and resource coordination.
8. Support the Director with interdivisional coordination with Property Management and Finances divisions for housing referrals, units habitability checks, compliance, rent disbursements, and billing. Coordinate services within the division (with intake team, Community Services, etc.) to enhance quality of services.
9. Build and maintain strong relationships and ensure seamless coordination with external partners (referring agencies, Managed Care Plans, county agencies, Continuum of Care, community providers). Build and maintain strong relationships with landlords, property managers, and housing providers to expand housing opportunities.
10. Ensure program compliance with DHCS, Medi-Cal, and Managed Care Providers’ standards, program guidelines, contracts, and regulatory requirements. Oversee accurate and timely data entry, reporting, and documentation for all program activities.
11. Monitor program outcomes and use data to inform improvements.
12. Prepare regular reports and presentations for funders, partners, and internal leadership.
13. Represent Many Mansions in community meetings and coalitions. Collaborate with community agencies, Continuum of Care partners, and government entities to align services and strengthen the housing system.
14. Other duties as assigned.