Member Services Coordinator - PT

ABOUT ETHOS

Ethos is a private, non-profit organization that is dedicated to promoting independence, dignity and well-being among the elderly and disabled through quality, affordable and culturally-appropriate home and community-based care. As a state-authorized Aging Services Access Point (ASAP), Ethos coordinates all the non-institutional home and community-based services for elderly and disabled residents of the southwest Boston neighborhoods of West Roxbury, Hyde Park, Roslindale, Jamaica Plain, and Mattapan and well as, provides city-wide nutrition services in Boston, which serve approximately 2.1 million meal for older adults, delivered to the home (Meals on Wheels) or served in neighborhood congregate settings (Community Cafés). The organization also provides Medicare Counseling (SHINE), Long-Term Care Ombudsman, Money Management and Healthy Aging programs for the entire city of Boston. For more information, visit www.ethocare.org.

A career that makes a difference and impacts the lives of others!

PT - 28 hours weekly, some evening or weekend hours possible. Salary commensurate with experience - rang $25-$27 per hour with prorated benefits.

MAJOR RESPONSIBILITIES:

The Member Services and Recruitment Coordinator organizes all member services and activities for an association that follows the “Village Model” called Neighbors Connect. This role liaises with all internal departments and programs at Ethos as well as external sources and community partners to provide services and information to all members. Marketing communications and program presentations are a core element of this role as well as managing all membership financial transaction data and maintaining our database application and social media. Event planning, promotion, and fundraising are also a key responsibility. This is a dynamic role that interfaces directly with all levels within the Ethos organization as well as the community.

DUTIES:

1. Manages the coordination of member services, including working with members and staff, scheduling programs, disseminating event invitations, and preparing materials and notes.
2. Works closely with the Chief Community Services Officer, Neighbors Connect organizing committee members, and other staff across the organization to execute member recruitment, marketing, and fundraising activities.
3. Organizes and develops presentations for prospective members throughout the program’s service area.
4. Liaise with other Ethos staff to coordinate shared responsibilities including In-Home Needs Assessments and support services for members.
5. Maintains member records in database to ensure accuracy and completeness.
6. Performs data entry of lists acquired to support member recruitment and retention. Supports member retention efforts.
7. Draft and manage regular communications with members, utilizing email, print, and web tools. Creates and distributes monthly newsletter.

REQUIRED EDUCATION and EXPERIENCE:

1. Bachelor's degree with experience in human services, community outreach, membership, communications, event management, or marketing. Three to five years of experience in a related field will be an acceptable substitution for a bachelor’s degree.
2. One to three years of experience with customer and/or client relations.
3. One to three years of experience in event and volunteer management.
4. Experience with Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.).
5. Experience with design programs such as Adobe InDesign and Photoshop is highly desirable.
6. Experience using Salesforce preferred.
7. Membership/fundraising experience preferred.

OTHER QUALIFICATIONS:

• Knowledge of issues concerning older adults
• Strong knowledge of the Jamaica Plain and Boston community
• Ability to learn and use the membership and event databases/systems rapidly and effectively.
• Interpret and apply knowledge to varying situations.
• Ability to work independently as well as within a team.
• Ability to follow oral and written instructions.
• Strong resource organization skills.
• Ability to initiate, prioritize and multi-task with various responsibilities.
• Strong analytic skills with the ability to identify recruitment and marketing opportunities and
• Experience with training and group presentations
• Strong written and verbal communication skills
• Ability to reach out to organize and work with diverse groups of people and agencies
• Experience in marketing programs and services
• Experience in health care, aging services, nutrition, health education, or similar field
• Strong analytic skills with the ability to identify sales and marketing opportunities and recommend and execute appropriate courses of action.
• Some travel within Massachusetts required: you must have ability to travel and arrive on time.

Ethos is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity

• Applicants applying for this position must not now, nor at any point in the future, require sponsorship for employment.

Prorated for PT 28 hours

Benefits include:

Vacation time = starting at 3 weeks per year, accrued bi-weekly; 4 weeks after 3 years

Sick time = 12 days per year accrued bi-weekly; Sick Time conversion to additional vacation hours

Personal time = 1 week per anniversary year

14 holidays plus your birthday off!

Health Insurance at the beginning of the month following hire (with a choice of over 30 health insurance plans with varied premium rates; most available for purchase with zero to little monthly employee cost.

Dental insurance with no waiting period, 75% premium paid by Ethos

VSP – Vision Insurance Plan

Ethos paid life insurance at one time annual salary

Ethos paid Long-Term and Short-Term disability insurance

Voluntary long-term care insurance

403(b) Retirement Plan with employer discretionary contribution

Credit union

Pre-tax deductions (medical, dependent care and transportation)

Expanded Learning – Professional Development - Employee Assistance Program (EAP)