Community Program Coordinator

Organizational Background

Vivery Community is a national nonprofit transforming food access through innovation. We believe that food equity is foundational for health equity—and that every community deserves reliable access to nutritious food and services. We increase access to food and services through technology and community-based food delivery programs.

Community Food Programs: We partner with local food pantries, community organizations, and healthcare providers to bring nutritious food and medically tailored groceries directly to those who need it most—from individuals living with disabilities to those managing chronic conditions on Chicago’s South and West Sides. We currently reach nearly 400 food-insecure neighbors in Chicago.

Find Food Platform: We help neighbors find the right food at the right time by equipping food banks and pantries with real-time tools to share accurate, up-to-date information. From statewide food maps to text alerts, Vivery ensures the charitable food system is visible and accessible. We currently partner with over 95 food banks and 19,000 pantries across 34 states.

Summary of Position

The Community Program Coordinator ensures the smooth day-to-day operations of Vivery Community’s food access and Food is Medicine programs. This role is detail oriented and community focused, and is responsible for coordinating program activities, facilitating communication among program participants and partners, collecting information and supporting day-to-day operational needs. The Coordinator will work closely with food pantries, community partners, vendors, and other stakeholders addressing food insecurity to ensure program logistics run seamlessly, and community members receive the support they need.

Key Responsibilities 

Program Logistics & Coordination 

• Oversee overall program logistics and coordination in collaboration with the Community Programs team
• Manage the scheduling and confirmation of home delivery logistics
• Ensure delivery orders are submitted on time, based on distribution dates
• Respond to operational issues as they arise, ensure timely follow up and escalate concerns as needed
• Maintain accurate and up to date program data and documentation
• Assist with tracking program progress, maintaining necessary documentation, support data collection to inform program decisions
• Proactively contribute to improve program logistics and to better meet the needs of our partners and program participants

Participant & Partner Communication 

• Serve as the primary point of contact for food pantries, delivery partners, and program participants
• Provide timely updates and support to ensure smooth program operations
• Send reminders and communications to participants via SMS and other tools (English and Spanish)
• Translate communications and materials between English and Spanish as needed

Data & Reporting 

• Collect, track, and report on survey data
• Enter data into spreadsheets, CRM, and program tools (e.g., Copper, Nectar)
• Support program evaluation through consistent reporting and documentation
• Ensure all program information in documents, files and spreadsheets are kept up to date

Program Support 

• Assist with training and onboarding for Community Health Workers (CHWs), food pantries, and other community partners
• Coordinate supplies, materials, and communications for program implementation
• Capture feedback from partners and participants and collaborate with the Product team on technology enhancement to support program success
• Support the Senior Manager with special projects, communications, and grant reporting needs

Qualifications 

• 2–4 years of experience in program coordination, nonprofit operations, or community health
• Demonstrates a passion for Vivery Community’s mission and advancing equitable access to nutritious food
• Demonstrates proficiency with basic software programs, including Microsoft Office, with advanced knowledge of Microsoft Excel a plus
• Has strong interpersonal skills and able to build relationships and communicate with a diverse array of stakeholders
• Strong organizational skills and attention to detail
• Ability to communicate effectively via phone and email with participants and partners
• Comfort with data entry, tracking, and reporting
• Bilingual (English/Spanish) strongly preferred
• Must have a valid driver's license
• Access to a reliable vehicle preferred
• Ability and willingness to travel locally within Chicagoland and surrounding suburbs

Working Conditions

This is a full time, 40-hour per week position. Occasional evening and weekend work will be required as job duties demand.

This role is approximately 30% field based and 70% office based with opportunities for remote work. Vivery Community values adaptability and nimbleness and offers opportunities for flexible working arrangements.

Vivery Community is committed to being an equal opportunity organization, and providing employment opportunities regardless of identity, including race, color, national origin, religion, gender identity, sexual orientation, age, disability status, or veteran status.

BIPOC, Latinx, and LGBTQ+ individuals are encouraged to apply.

• 15 Days of PTO; 10+ paid holidays, 10 days of paid sick leave
• Medical, dental, vision benefits
• 401(k) with partial Company match
• Voluntary long-term disability
• Voluntary life insurance

Bilingual (English/Spanish) strongly preferred