Quality Improvement Analyst (Social Services)

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise

Hybrid: 4 days in office/1 day remote

Join UP! We are lighting the path home, one person at a time.

About Urban Pathways

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Summary

Reporting to the Chief Compliance Officer, the Quality Improvement Analyst works closely with program staff in meeting the organizational standards of quality improvement, evaluation, performance measurement and management, data management, and compliance. The Quality Improvement Analyst supports the department to develop a culture of data-driven practice and demonstrate the impact of service delivery.

Responsibilities

Program/Facilities

1. Conducts regular chart/documentation reviews and internal audits as well as develops summary reports on review and audit findings and monitors performance improvement plans as needed.
2. Analyzes organization programs’ adherence to organizational and regulatory standards on service quality, documentation quality, compliance requirements, and data quality reviews.
3. Assists programs in implementing and improving utilization of databases and QI systems.
4. Assists programs in understanding and implementing evaluation and performance measurement and management systems, including activities such as data collection, data reporting, interpreting findings, improvement plan development, and identifying evaluation needs.
5. Conducts quantitative and qualitative analyses and communicates results to program staff.
6. Conducts research and literature reviews on topics related to service models, program evaluation, and evidence-based practices.
7. Provides relevant training and coaching to program staff, as needed.

Administrative

1. Responsible for running service types reports in AWARDS and entering all rehabilitative and tenancy support services provided to clients into CAIRS, the NYS Child and Adult Integrated Reporting System.
2. Prepares and maintains reports and queries as required and assures data accuracy and completeness.

Community Relations

1. Develops and maintains effective working relationships with clients, co-workers, program management, and representatives from all levels of government, civic organizations, business professionals, and the general public.
2. Participates in external meetings with funding agencies and community groups and organizations.

Communication

1. Communicates verbally and in writing in a professional manner at all times.
2. Attends staff meetings, trainings, and supervisory sessions as required.
3. Responds to all communications including telephone, email and other oral and written inquiries in a timely manner.

Performs all other duties as assigned and as required.

Qualifications

Education and Experience

• Bachelor’s Degree in related field required. Master’s degree preferred.
• Minimum of 2 years of experience in human services, homeless services, consulting, evaluation, quality assurance, or related field required.
• Experience with New York State Incident Management and Reporting Systems (NIMRS) and Web Submission of Investigation Report (WSIR) preferred.

Skills

• Good analytical and problem-solving skills.
• Strong interpersonal skills.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Strong knowledge of Microsoft Office (Word, PowerPoint, Outlook, and Excel).
• Proficiency with relevant software (Excel, SPSS, Access). Experience using relational databases and statistical software preferred.
• Ability to work effectively with multiple stakeholders (e.g. funders, employers, colleagues).

Physical Capabilities

• Ability to travel using public transportation to and from various programs sites and other locations.

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees.

These benefits include:

• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.