Housing Navigator

Position: Housing Navigator

Reports to: Program Director, Cash Programs

Department: Programs

Hours: Full-time, non-exempt, 37.5 hours per week, including some evening and weekend hours as needed. Work is currently Hybrid (a minimum of two in-office days per week) and based in Los Angeles County.

Position Objective: To proactively enhance housing stability and holistic wellness for individuals and families at risk of or experiencing eviction, by delivering direct support, comprehensive education, and seamlessly coordinated resources.

About NCJW|LA

NCJW|LA embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We are looking for highly passionate and dedicated people to help support our mission. Job applicants of all backgrounds without bias regarding race, ethnicity, religion, age, gender identity, sexuality, or national origin are encouraged to apply.

NCJW|LA ensures economic justice and equity for women in Los Angeles through direct cash assistance, skill building, and advocating for policies that safeguard women's financial stability and prosperity.

We work in community with women to create a Los Angeles wherein all women succeed financially, physically, socially, and emotionally.

Because when women achieve financial independence and stability, we disrupt systems that perpetuate poverty and build a Los Angeles where everyone thrives.

General Duties and Responsibilities

The Housing Navigator is instrumental in helping individuals and families achieve housing stability and prevent eviction. As key member of our Housing Stability Program team, this role involves close collaboration with internal staff and across agency programs to ensure comprehensive, integrated support for all participants.

Your core responsibilities will include providing direct, individualized support through coaching, financial guidance, and proactive problem-solving. You’ll develop personalized housing stabilization and eviction prevention plans, and facilitate crucial referrals to legal aid, financial coaching, tenant education, and other supportive community and internal services. Additionally, you’ll engage with landlords and community organizations to improve housing access and address barriers, contributing to a coordinated, client-centered strategy focused on participant empowerment through outreach, advocacy, and education.

Essential Duties and Responsibilities

Direct Support & Case Management

• Conducts regular in-person post-placement visits, mitigate risks, and helps improve the likelihood of housing retention.
• Develop individualized housing stabilization and eviction prevention plans tailored to each participant's unique needs.
• Support participants in identifying housing options, completing rental applications, interpreting leases, and understanding their rights and responsibilities as tenants.
• Deliver comprehensive one-one support, including coaching, financial education, and strategic problem-solving, connecting participants to essential legal, financial, and supportive services.
• Work collaboratively across internal departments to optimize case management and leverage all organizational services for participants.

Community Outreach, Engagement and Resource Navigation:

• Conduct regular outreach to increase awareness of the Housing Stability Program among tenants, landlords, community members, and service providers.
• Co-facilitate workshops for program participants, with a focus on tenant rights, responsibilities, and eviction prevention strategies.
• Represent the organization at housing fairs, resource events, and community meetings to promote services and expand the program’s visibility.
• Facilitate timely and appropriate referrals to legal aid, rental and utility assistance, financial coaching, mental health services, and other supportive resources; follow up to ensure referrals are completed and services are successfully accessed.
• Build and maintain strong, collaborative relationships with local housing authorities, nonprofits, legal services, tenant advocacy groups, and other partners to ensure warm handoffs and coordinated care that reduces service gaps, participant burden and enhance services delivery and advocacy efforts.
• Maintain current knowledge of local housing resources, eligibility criteria, and application processes to provide accurate guidance to participants.
• Identify and develop housing opportunities for participants with barriers such as poor credit, rental history, or past evictions by cultivating landlord partnerships.
• Develop creative outreach strategies to engage underrepresented or high-risk populations, including those not actively engaged with traditional service systems.

Administrative Duties and Data Management:

• Maintain accurate and up-to-date records of participant interactions, case notes, and program data in the organization’s case management database.
• Track participant progress, housing outcomes, service connections, and follow-up actions in a timely manner.
• Maintain a regularly updated housing inventory and share relevant updates with internal staff and partners.
• Respond to incoming inquiries, conduct screening, and initiate referrals or intake processes for eligible individuals.
• Stay current on local housing policies, tenant protections, and emerging community resources to enhance service delivery.
• Analyze data and identify trends to inform continuous program improvement and advocacy strategies.
• Report on key performance indicators—including participant demographics, services provided, eviction outcomes, and workshop attendance—and prepare reports for internal meetings, funders, and partner agencies that highlight metrics, success stories, trends, and challenges.

Other Duties and Responsibilities as assigned to support the overall mission of NCJW|LA.

Key Qualifications & Skills

• Minimum of two years of experience in social services, case management, housing navigation or a related field.
• Strong understanding of housing issues, poverty, and economic inequality.
• Excellent organizational, time management, and problem-solving skills.
• Experience facilitating dynamic group learning experiences for diverse community members.
• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for efficient record-keeping communication and presentation development.
• Experience with CRM software (e.g., Salesforce) and data analysis tools.
• Effective written and verbal communication skills, including the ability to adapt communication style for diverse audiences and build rapport with people from various backgrounds.
• Commitment to equitable and trauma-informed housing solutions.
• Thrives in a dynamic, fast-paced setting, seamlessly transitioning between independent tasks and collaborative projects.
• Bilingual in (Spanish and English) preferred.
• Lived experience with housing instability or eviction is a plus.

Other Requirements:

• Valid driver's license and reliable transportation.
• Ability to occasionally lift and carry up to 30 lbs.
• Dedicated to NCJW|LA’s mission and values.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. NCJW|LA reserves the right to adjust work arrangements, including transitioning to full-time in-office work.

The salary range for the Housing Navigator position is $26.00 - $28.44 hourly, depending on demonstrable knowledge, skills, education, and experience.

NCJW|LA offers a Comprehensive benefit package that includes:

• Medical and dental insurance (NCJW|LA covers 100% of employee premium), optional vision insurance.
• A sponsored Life AD&D and Long-Term Disability Insurance
• Generous paid time off (PTO) including 10 observed Federal holidays + up to 13 Jewish holidays annually, 12 paid sick days, and manager-level vacation leave (accrual rate of 75 hours/year)
• 401(k) with discretionary employer match (up to 2.5% of gross annual pay)
• Shortened Friday workday
• Health and Dependent Care Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Professional Development
• Family Leave
• Paid Parental
• Monthly cell phone stipend
• NCJW|LA promotes a flexible work environment that supports a healthy work/life balance.

How to apply: Please submit Cover Letter with Resume for consideration.

NCJW|LA is an Equal Opportunity Employer and values diversity in our organization. We do not discriminate against any employee or applicant for employment because of race(including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.