Coordinator, Development

Position: Coordinator, Development

Location: Los Angeles, CA; in-office 4 days a week

Employment Type: Full-time, Non Exempt, Hourly

Compensation Range: $30.70/hour - $32.45/hour DOE

Level: Coordinator II

Reports To: Director, Development Strategy & Operations

Manages: None

Supported By: Development team

Education Requirements: No requirement; Associate’s degree or equivalent professional experience preferred

State Date: ASAP; Open until filled

We Are DigDeep

The DigDeep Right to Water Project is a WASH (water, sanitation, and hygiene) organization committed to closing the water access gap for the 2 million + people in the U.S. who still don’t have a tap or a toilet at home.

DigDeep believes access to clean water is a human right. We run several nationally recognized programs that empower communities to build their own water and sanitation systems. We won the 2018 US Water Prize for our Navajo Water Project, which has brought clean, running water to hundreds of Native families across New Mexico, Arizona, and Utah. DigDeep launched the Appalachia Water Project in 2020, in McDowell County, WV. It has since brought clean, sustainable running water to hundreds of families in Southern West Virginia through public - private partnerships with the McDowell County PSD and East Logan PSD in Wyoming County. In addition to clean running water, the project is installing septic systems and connecting households to centralized sewer. The AWP is now expanding into neighboring states of Kentucky and Virginia to continue its quest of clean water for every Appalachian family. Our water projects expanded in 2022 when we launched our Colonias Water Project. This project works to bring clean, running water to the residents living in communities along the Texas-Mexico border. The Texas colonias are largely unincorporated, low-income communities that fall just outside city limits and often lack basic infrastructure. Our work began in Cochran colonia near El Paso. DigDeep partnered with residents, housing nonprofits, and county officials to innovate a new model for public-private-partnership that brings these basic services to families for the first time. Now we're getting the water flowing in 5 more communities.

The Opportunity

DigDeep is looking for a highly motivated and detail-oriented Development Coordinator to join our energetic and mission-driven development team during a dynamic phase of growth. Reporting to the Director of Development Strategy & Operations (DDSO), this role will play a key part in keeping our fundraising engine running smoothly — supporting both the day-to-day operations and long-term growth of our donor programs. Your work will strengthen donor trust and deepen engagement across a range of donor segments — ensuring that every supporter feels valued, informed, and connected to our mission.

The ideal candidate is a proactive team player and excellent communicator with a strong eye for detail, a curiosity for how systems work, and a deep commitment to water as a human right. You take pride in delivering exceptional customer service, especially when resolving donor inquiries with care and professionalism. You believe everything is figure-out-able, thrive in a collaborative environment, and are driven by a desire to help others succeed.

Key Responsibilities

This is what you’ll do once you join the team:

Development Operations & Donor Services

• Under guidance of, and with support from, DDSO, manage the Development department general email inbox and phone line, serving as the first point of contact for general Development inquiries, providing an excellent level of customer service, addressing and resolving questions or concerns in a timely manner, and discerning which requests require escalation to the appropriate staff member or department.
• Support the seamless, internal Development processes, including, but not limited to: organizing incoming and outgoing hard copy mail; gift processing; donor acknowledgment; donor data entry & management, coordination and improvement of monthly donor programs; annual giving campaigns;mass market fundraising opportunities (including peer-to-peer fundraising and community-driven efforts.
• Support cross-team collaboration to enhance donor education and engagement.
• Enter offline gifts and applicable donor contact information into CRM (Salesforce) and prepare proper acknowledgements in accordance with gift type and donors’ communication preferences, and stewardship notes, including but not limited to: Acknowledgement types include: Tax Letters, Thank You Letters, Handwritten cards, Annual Giving Summaries, In Honor of/In Memory of notifications, and Welcome Kits.
• Support Development Operations to track on receivables/contributions by month, reconcile coding discrepancies, and ensure proper checks and balances in offline gift processing and record-keeping.
• Ensure Development resources and collateral are up-to-date, easily-accessible, and ready for use, including but not limited to: donor mailings and educational materials, handbook updates, etc.
• Support the management of volunteer and peer-to-peer fundraising relationships by corresponding with interested parties, providing applicable resources and guidance to fundraisers, and communicating viable opportunities to volunteer.
• Support the development and oversight of DigDeep’s Monthly Giving Program by ensuring timely and accurate gift processing, helping implement retention strategies, and coordinating donor communications to foster ongoing engagement and upgrade opportunities.
• Assist in the execution of annual giving efforts, including seasonal fundraising campaigns, end-of-year appeals, and donor stewardship activities aligned with calendar-based giving cycles.
• Contribute to successful development operations, which includes but is not limited to: providing timely information; responding to requests from team members regarding processes and administration, as needed.
• Assist with other duties and projects as assigned.

Administrative & Travel Support

• Support the Development team and the Chief Development Officer with general administrative support, including, but not limited to: exceptional calendar management, scheduling, managing, and prioritizing meetings, keeping them on schedule throughout the day, shifting meetings as conflicts arise.
• Meeting preparation: as needed, schedule, prepare, and attend external meetings for/with the Development team and the Chief Development Officer; have a clear understanding of each meeting’s purpose and benefit; maintain excellent communication with all participants around location, technology, attendees, and scheduling; document distribution; and webinar/conference technology setup as needed.
• Meeting, event and trip planning support: assist the Development team and the Chief Development Officer with logistics of meetings, events, and travel, including: booking flights, rental cars, and lodging; and in-person engagements, including: setting reminders, ordering, and picking up catering/food/refreshments, venue use, set up, and clean up, purchasing meeting supplies, welcoming and greeting guests/partners; and other support responsibilities as-needed.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. As the organization continues to evolve, duties or tasks may change without impacting the overall job description.

Competencies

• Analytical Thinking: Beginning to gather information needed to address problems and inconsistencies. Organizes and synthesizes information in order to reduce it into its fundamental issues. Using the information, identifies probable causes of problem. Identifies options and solutions for addressing problems and inconsistencies. Gathers all relevant information to address a problem or inconsistency. Investigates to define problem more accurately. With some guidance, determines importance and priorities for action.
• Collaborative Working: Actively solicits ideas and opinions from others to efficiently and effectively accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns, helps bridge conversation. Takes initiative to actively participate in, and sometimes lead, team interactions. Always remains respectful in communications and approach where disagreement exists. Without waiting to be asked, constructively expresses one's own point of view or concerns, even when it may be unpopular.
• Initiative: Deep questioning of processes; begins to suggest improvements. Seeks out new challenges that require risk taking. Determines the resources, team support, and technical needs necessary to enable success and procures them. Identifies solutions and makes recommendations before being asked or before the situation requires it. Able to focus in the face of pressure, deliver against timelines and not be intimidated by tasks/time limitations.
• Innovation: Generate innovative responses to current problems. Displays open mindedness and is willing to try new approaches. Adapts readily to changes and needs. Is able to shift attention and priorities in own work in response to needs of their work. Offers suggestions to improve the ways things are done. Actively seeks opportunities to try out new experiences.
• Personal Development: Seeks projects to increase knowledge and improve job related skills. Displays commitment to improving and learning by seeking opportunities for development, and/or voluntarily participating in learning activities. Independently reviews own progress. Reflects, analyzes and learns from self and other’s past performance, both successes and mistakes. Responds well to new situations that require a stretch/growth. Proposes ideas for own development.
• Professional Communication: Professional presence, strong written and verbal communications skills, gaining ability to appropriately represent both oneself and the company in external facing situations, able to adapt and react appropriately to novel circumstances. Ability to effectively determine and use appropriate written and visual communications, graphics, statistics, presentations, and language in such a way as to have maximum impact on the intended audience. Handles conflict empathetically. Conducts/Leads discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support understanding, troubleshooting, and problem solving. Seeks and shares relevant information, opinions, and judgments. Explains the context of interrelated situations, asks probing questions, and solicits multiple resources of advice prior to taking action when appropriate.
• Technical Expertise: Has demonstrated ability and depth of knowledge with the technology in the desired technical area. Effectively uses and applies technical knowledge, and uses knowledge to identify solutions to existing problems. Basic understanding of data security best practices.

Skills and Qualifications

We want to hear from you if you have:

• Associate’s degree, or equivalent professional experience preferred
• At least 2-3 years of applicable professional experience required; experience in nonprofit organizations preferred; customer service or other role with transferable skills will be considered
• Proficiency in MS Office Suite, Google Workspace, Zoom required
• Experience with Slack, Expensify, Shopify, Canva preferred
• Experience working with CRMs required; Salesforce experience highly preferred
• High levels of trustworthiness, discretion, and professional demeanor
• Great attention to detail, tech savvy, and the ability to self-start and highly self-motivated
• Ability to prioritize and follow through with minimal direction
• Flexibility in varied job assignments
• Willingness to pitch in when/where needed
• Reliable to transportation to get to and from our DTLA office
• Ability to lift up to 25lbs, and walk up and down stairs
• Experience/Willingness to work across various cultural contexts and communicating across cultural differences
• Availability for some travel, including but not limited to: Navajo Nation (AZ/NM/UT), West Virginia, Texas, DigDeep HQ, and additional locations as needed
• Understanding of data security best practices preferred

Hiring Process

For candidates who are selected to move forward, the interview process involves: one 30-minute phone screen; and two 1-hour virtual panel interviews.

Compensation and Benefits

At DigDeep, we believe that great work requires a great job. We understand that people thrive with rest and holistic support, which is crucial for our long-term success. We take pride in offering top-notch benefits to our team across the United States, prioritizing their health and wellbeing, as well as providing additional support for our employees' families. If you join us, here’s how we’ll support you in your work:

• Competitive wage to commensurate with level of position
• Generous vacation and sick leave
• 23 weeks paid Parental Leave
• Annual Professional Development Stipend
• Annual Wellbeing Reimbursement
• BrightPlan membership (Financial Wellness Benefit)
• Health Benefits
  • Employee Offering: Medical, dental, vision insurance, 100% employer paid
  • Spouse/Children/Family Offering: Employer covers up to $500 of the monthly cost for medical insurance for spouse/children/family; Employer covers 100% of the cost for dental and vision insurance for spouse/children/family
• One Medical membership
• Life insurance, 100% employer paid
• Work laptop
• Monthly cell phone use allowance
• Monthly internet use allowance
• 15 paid holidays (including one week closure for Labor Day)
• Domestic travel
• 401k retirement plan, with employer match