Popular Education Coordinator

Street Level Health Project

Title: Popular Education Coordinator

Hours: 40 hours per week, Non-Exempt; 100% In person

Reports to: Immigrant Defense Lead Organizer (Manager)

About Street Level Health Project: Street Level Health Project (SLHP) is an Oakland-based nonprofit dedicated to improving the health, dignity, and well-being of underserved immigrant communities in the Bay Area. For more than two decades, Street Level has served as a trusted point of entry for workers and families facing barriers to healthcare, employment, legal services, and more. Our work is grounded in the belief that everyone deserves dignity, respect, and the opportunity to thrive regardless of immigration status or economic circumstance.

About the Immigrant Defense (ID) Program: The Immigrant Defense program works in coalition with partners like the Alameda County Immigration Legal and Education Partnership Rapid Response Network (ACILEP RNN), Adopt-A-Corner, and others to respond to the needs of the immigrant community. This is an agile, responsive program that works closely with the Day Labor Program and the Health & Well-Being Program. The program strives to build community within the movement and ecosystem.

Position Summary: The Immigrant Defense Coordinator works with the ID Lead Organizer and team to provide popular education training, cover the hotline, and support outreach activities with day laborers and their families in collaboration with external coalition partners.

Job Responsibilities: The primary responsibilities of this role are focused on ID priorities include dispatching hotline calls, organizing trainings, supporting community activities, responding to emergencies, conducting outreach, and participating in organization-wide events.

Hotline / In-Take (25%)

• Dispatch the ACILEP Hotline for one or more full shifts which includes: supporting callers with compassion and empathy filling intake for verification of immigration enforcement actions and/or legal intake, and providing resource navigation and referrals for other issues that callers may present within the scope of ACILEP RRN line.
• Work with coalitions on providing referrals and collecting initial intake information,
• Punctually log shifts and be responsive to live calls during shifts.
• Use interpretation resources as needed and make follow up calls to ensure language accessibility.
• Follow coalition protocols when ICE activity is suspected. This includes, but is not limited to: communication with staff and partners, activation of volunteer databases for activity verification, and possibly physically verifying activities yourself (based on current coalition protocols as agreed upon in process manual/meetings).
• Use a database to collect, track and document all data for calls.
• Conduct in-person intakes at the SLHP office for walk-ins as needed.
• Support the design and implementation of the SLHP in-take process.
• Train other staff and volunteers on processes.

Popular Education Training (25%)

• In collaboration with the ID Lead Organizer, create the popular education strategy and work plan.
• Develop timely and responsive information to share with training and workshop participants, ensuring materials are accessible and based on popular education pedagogy.
• In collaboration, deliver community education presentations and training (Know Your Rights, SOMOS Vecinos etc) across Alameda County.
• Attend coalition partner meetings and trainings, and collaborate with coalition strategies as determined with the Immigrant Defense team.
• Create popular education materials in different mediums for outreach and presentations to community, volunteers, businesses, CBOs, and other partners (virtual and in-person).
• Collaborate with the Day Labor Program Team to ensure efficacy of popular education materials and that training are offered to day laborers at La Colectiva meetings, and other outreach activities.

Administrative & Logistical Support (25%)

• Check in with ID Lead Organizer regarding weekly tasks, documentation, sharing stories, and ensure projects are in line with deliverables and program vision.
• Maintain an accurate database regarding training, workshops, and people served.
• Keep track of other data as requested by SLHP.
• Other tasks as assigned.

Organizational Responsibilities (shared by all staff, not specific to this role) (25%)

• Participate in organizational events, community gatherings, campaigns, celebrations, holidays, special events, and other activities relevant to SLHP.
• Work collaboratively with other programs to provide coordinated and appropriate support to all community members, and to help strengthen coordination, and achieve goals.
• The position requires flexibility, teamwork, and a willingness to contribute to shared responsibilities which may include (when appropriate): assisting with activities outside of the employee’s primary area and occasionally being scheduled to work outside of their schedule (with advance notice whenever possible and in accordance with applicable wage-and-hour laws and organizational policies).

Skills and Experience Required:

• Bilingual fluency in Spanish and English (oral and written).
• Strong commitment to the mission of SLHP, immigrant rights, and the worker movement.
• Strong communication, facilitation, mediation, and conflict resolution skills in both languages.
• Ability to work independently and as part of a small, dynamic team managing multiple priorities in office and field settings.
• Ability to analyze and respond to emerging community needs in order to adapt to changing priorities without compromising capacity or well-being.
• Willingness to take on new responsibilities as aligned with the role.
• Desire to work collaboratively with team members and other programs.
• Experience working with diverse partners and stakeholders around community-driven initiatives.
• Ability to document records and reports accurately and safely.
• Willingness to be trained on emergency protocols around the verification of immigration enforcement activity and possible interactions with local, state and federal authorities.
• Proficiency in Google Workspace, Microsoft Office, and basic computer skills.
• Availability to work irregular hours, including evenings and weekends.
• Valid California driver’s licence and reliable transportation and insurance.
• Demonstrated commitment to diversity, integrity, and a personal approach that values all individuals and respects differences regarding race, ethnicity, age, gender identity and expression, sexual orientation, religion, ability, socio-economic circumstance, immigration status, and record of arrest or conviction. Demonstrate commitment to diversity, integrity, equity, and inclusion.

Skills and Experience Preferred:

• Experience advocating and providing services to communities with limited literacy in Spanish and English, low-income, undocumented immigrants and communities impacted by trauma and/or substance abuse.
• Experience with recruitment and outreach in a wide variety of settings: schools, community events, churches/faith communities and health systems.
• Knowledge of Alameda County resources, community organizations, and health systems, as well as local county, state and national immigration systems.
• Experience with labor rights advocacy and organizing, community-based conflict resolution, and/or popular education models.
• Direct experience working as a day laborer or with day laborers.
• Trilingual Mam, Spanish and English is a plus.
• Experience with data management, CRM, or dispatch, data tracking, and analysis.

Salary and Benefits: This position is full time at a base rate of $27/hr - $29/hr. Street Level Health Project provides full benefits (medical, dental, vision, vacation, paid one-week spring/summer break, paid 10-day winter break, and sick leave) and voluntary, employee-funded retirement savings plan.

Street Level Health Project is an equal employment opportunity employer and does not discriminate on the basis of race, color, religious creed, sex, pregnancy, gender, gender identity/expression, national origin, age, medical condition, mental or physical disability, sexual orientation, weight, linguistic characteristics (such as accent and limited English proficiency where not substantially job-related), citizenship status, HIV/AIDs status, or any other basis prohibited by law.

How to Apply​: Please submit a cover letter detailing related experience and a resume to jobs@streetlevelhealthproject.org . Note job title in the email subject. This position will remain open until filled.

Street Level Health Project provides full benefits (medical, dental, vision, vacation, paid one-week spring/summer break, paid 10-day winter break, and sick leave) and voluntary, employee-funded retirement savings plan.

Required: Bilingual fluency in Spanish and English (oral and written).