Administrative Coordinator, Central Region

Who we are:

For over 30 years, CSH has changed the lives of people who have been marginalized and are our most vulnerable neighbors by:

• Helping communities create over 467,600 homes for individuals and families who did not have one;
• Bringing hope to thousands who thought they would live on the streets or reside in institutions; and
• Ensuring not only a stable home for each, but access to the services that brought healthcare, recovery and training to their doorsteps.

CSH has proven supportive housing can change the lives of individuals, families, and communities. We have created a team of nationally recognized experts who are dedicated to our organization and its goals. We offer competitive salaries and benefits, generous leave and paid time off, and fully embrace the philosophy that work-life balance is achievable. With the goal of attracting proven candidates committed to making a difference and who aspire to advance our mission, CSH is now accepting applications for an Administrative Coordinator (AC) based in Chicago.

Why we need you:

CSH is seeking a creative, detail-oriented self-motivated administrative professional with knowledge of Microsoft to join our Administrative team. This role performs many administrative, programmatic, and operational activities supporting CSH (Corporation for Supportive Housing). Applicants must live near a major airport. This position will be hybrid in Chicago.

What you will do:

Administrative Support to All Assigned Teams

• Provide general administrative support to all assigned teams as the go-to first resource for help and support with administrative questions or support needs.
• Support teams in managing files, creating vendor records, and other logistics.
• Assist staff with preparing for in-person and virtual meetings/training by troubleshooting, photocopying, managing Zoom/Teams, shipping, ordering supplies, ordering food, and other duties as requested.
• Provide 1:1 or team assistance on CSH systems, policies, and procedures.
• Provide support to use software applications such as Docusign, CSH’s Enterprise Resource Management (NetSuite), and other IT infrastructure.
• Assist teams with financial compliance including completing expense reports, contractor and subcontractor support, and tracking check requests and disbursements.
• Provide support to assigned teams on PLE (Persons with Lived Experience) compensation including assisting with W9s, processing payments, and coordinating final disbursements.
• Assist with project reporting, data entry, and maintenance of information in CSH or external databases.
• Assist with project specific tasks as requested. This may include supporting data collection projects, producing training or webinars, editing materials, creating graphs and charts, online research, or reporting.

Systems and Technology

• Be a “super-user” on core software systems to help troubleshoot, train, support, and assist staff with software and hardware support.
• Set-up and coordinate telephone, videoconferences, Zoom/Team meetings or training including registration, logistics, live support, and follow-up.
• Act as a SharePoint site-editor supporting teams in managing files and updating the sites.

Event Planning and Logistics

• Support teams with all meeting or event logistics from start to finish including invitations, registration, hotel and travel logistics, food, speakers, vendors, audio visual, materials, supplies, and onsite logistics.
• Provide on-site support as needed for specific events or training.
• Support teams in understanding CSH processes, including hotel contract review, travel, etc.

For positions based in an office location

• Manage the assigned physical office including managing the front desk, working with the CFO (Chief Financial Officer) on lease issues, reporting and addressing office maintenance issues, maintaining office vendors, maintaining an office manual, managing supplies, equipment, deliveries and mail, and maintenance needs including all meeting room setup and equipment, and providing on-site support when needed.
• Manage swag inventory and serve as lead for preparation and shipment of swag across the Central region
• Support staff assigned to the office location by maintaining the meeting room calendars, being on-site for all in-person events that require assistance and ensuring all workstations are functional.
• In coordination with the department Director, you manage office-based equipment purchases/leases and vendor relationships, maintenance of the computer network, phone system, and other office systems.

How we work:

CSH staff are adaptable, entrepreneurial, creative, and flexible problem-solvers. We are strategic thinkers who are committed to treating each other and the communities we serve with respect. You should share a passion for the CSH mission and possess the skills to meet the expectations of this role to help shape how we share our ambitious mission.

Specifically, we are seeking:

• Minimum 3 years of administrative or office management experience.
• Demonstrated proficiency and acumen in various software applications including Microsoft environment using Word, Access, Excel and Outlook, PowerPoint. Experience using databases or other tools like NetSuite, DocuSign, SharePoint, or Zoom a plus.
• Excellent interpersonal, communication and organization skills, including ability to communicate with various stakeholders including people of various races and ethnicities.
• With guidance from your supervisor and growing independence, demonstrate an ability to take initiative, effectively prioritize multiple tasks in a fast-paced environment.
• Experience incorporating the perspectives of multiple communities, including communities of color, in the consideration of impacts and outcomes of a decision-making process.
• Must be able to maintain the confidentiality of sensitive materials and information.
• CSH uses a Microsoft Office environment. Proficiency is required or a commitment to self-learn and achieve proficiency upon hire.
• Candidates seeking to work hybrid must provide their own access to a secure high-speed internet signal (preferably hard wired) at a capacity sufficient to support video, web, and email processing simultaneously based on their personal work environment. This is typically 100Mb and above.
• PACE or CAP Certification preferred.

Compensation:

CSH offers generous benefits, opportunities for professional growth, and competitive salaries based on geographic location. Our range for the Administrative Coordinator in Chicago is $59,000 - $66,000.

Our ranges are broad, and it is customary for candidates to join CSH at the lower half of the range to leave room for growth, learning, and development in the role and range. Pay rates are set using a 50-mile metro area approach; the ranges could vary up or down based on a candidate’s location. It is uncommon for starting salaries to fall above the mid-point. We negotiate actual salaries with final candidates based on their exact location, experience in similar roles, and expertise related to the qualifications. This information is offered in support of our commitment to transparency.

Interested in joining our team as an Administrative Coordinator in the national supportive housing movement?

To Apply: Candidates should apply through the link. All candidates should attach their Resume, Cover Letter, and Salary Expectations as one Microsoft Word or PDF document.

At CSH, we believe that benefits are an essential part of your overall compensation. CSH offers a comprehensive array of valuable benefits to protect your health, family, and way of life. In addition, CSH supports continuing education. We believe that both employees and CSH benefit when employees actively participate in their career development.

Vacation & Leave

• 33 days of paid time off annually, accrual starts immediately.
• 11 paid holidays

Health & Wellness

• Best-in-class medical insurance plus dental and vision with a nationwide network of providers (domestic partners eligible)
• TouchCare for health advocacy for your whole family at no cost
• $500 Annual Stay-Well Reimbursement Benefit
• CSH Paid Leave (in conjunction with FMLA)
• Value-added fitness/nutrition/weight-loss programs through health insurer
• Health Care and Dependent Care Flexible spending accounts (FSAs)
• Employee assistance program (EAP)
• Pre-Tax transportation plan

Income Protection & Retirement

• Life insurance at no cost, plus voluntary coverage
• Short and long-term disability at no cost
• 403(b) plan with an employer match

Education & Training

• Full access to LinkedIn Learning at no cost
• Webinars, trainings, and courses at no cost
• Opportunities to cross-train and shadow
• Shared expenses of approved educational programs