Supportive Services for Veteran Families(SSVF) Case Manager

SUMMARY OF POSITION: This position provides Homeless Prevention and Rapid Re-Housing services through the Supportive Services for Veteran Families Grant. Services are to be provided to low-income Veteran families that are at risk of becoming homeless or who currently are homeless. The SSVF program follows a Housing First model and philosophy. The Case Manager will always utilize best practices and participant-centeredness. The Case Manager will assist Veteran Families in quickly maintaining or obtaining permanent housing, with a goal of achieving housing stability within 90 days. The Case Manager will work to empower low-income Veteran Families in DC, Arlington, Alexandria,,, Fairfax, Montgomery, and Prince George's counties to become stably housed. This position will also function as an Outreach Worker as the program launches and outreach to Veterans is needed to build a client base.

Principal Duties:

• Provide prevention and rapid re-housing services to at least 50 low-income Veteran Families annually
• Maintain services to a caseload of a minimum of 15 Veteran families at any time
• Develop, implement and revise 90-day housing stability plan with Veteran Families
• Case Management as it pertains to housing stability plan
• Deliver face-to-face contacts to participants
• Foster wellness and independence
• Engage participants and assess individual needs, preferences and strengths
• Assist participants in locating and maintaining permanent housing
• Make appropriate referrals to identified needed services 1
• Act as a liaison with landlords and other community stakeholders
• Collaborate with agencies providing services to participants, including community, government, and VA Participate in multidisciplinary meetings and regular supervision
• Maintain paper and electronic files
• Maintain participants’ electronic records in the Homeless Management Information System
• Demonstrate empathy and flexibility in responding to participants' needs and requests
• Attend professional trainings and conferences as required
• Minimum of 50% of time spent in the field
• Provide comprehensive case management services to customers both virtually and in-person.
• Conduct intake and follow-up meetings, including administering assessment and triage tools.
• Provide diversion and mediation services, case coordination, connections to TANF and other public benefits, flexible financial assistance, rent and utility assistance, housing search support, budgeting, connection to housing programs, connection to mental health services (as needed) and referrals to community partners. Input client data, case notes, and upload relevant documents into Homeless Management Information System (HMIS).
• Close cases in a timely manner.
• Assist in processing lease agreements with landlords, families, and contractors when needed.
• Complete housing quality inspections and rent reasonableness determinations prior to client lease up to ensure adequate and affordable housing
• Maintain a resource library for clients.
• Assist with daily and weekly data reporting.
• Carries out all duties consistent with grant requirements and internal policies and procedures.

Secondary Duties:

• Participate in all individual and group supervision meetings as scheduled.
• Attend all program and all-staff meetings as well as Everyone Home DC events.
• Participate in and attend ongoing training and professional development opportunities.
• Work on special projects and committees as needed.
• All other relevant duties as assigned.

QUALIFICATIONS: POSITION SPECIFICATIONS:

• Essential Training/Certifications:
• Minimum of a Bachelor's Degree in a relevant humanities, social science, or related field, or four years of relevant social service experience.
• Minimum of 1 year of relevant experience working with individuals or families experiencing homelessness or poverty. 2
• Experience working with Veterans is preferred
• Crisis management experience is preferred.
• Confidentiality, mandatory reporting, and participant safety training.

Essential Use of the Following Tools:

• Ability to learn computer software programs to enter and maintain accurate data/information in appropriate platforms, including the Homeless Management Information System (HMIS).
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite/Drive
• Proficiency with standard office equipment: phone system, copier/printer, fax, scanner.

Skills and Knowledge:

• Is passionate about ending Veterans homelessness and approaches the work through a social justice lens. Familiarity and knowledge of DC, VA, and MD social service providers and public benefits programs preferred.
• Excellent written and verbal communication skills.
• Exceptional ability to multitask and excellent organizational skills. This includes attention to detail, problem-solving, time management, and the ability to follow through on projects and meet deadlines. Strong professional boundaries.
• Excellent case management skills with a proven track record of success.
• Ability to maintain confidentiality of highly sensitive information, and demonstrated professionalism, reliability, and responsibility.

Essential Competencies and Behaviors:

• Ability to work in a team-oriented environment as well as independently with minimal supervision.
• Strong capacity to build relationships with a diverse range of clients, colleagues, and community members. Demonstrated respect for diversity based on race, class, ethnicity, religion, gender, sexual orientation, and gender presentation, and ability to work with a highly diverse group of clients and colleagues.
• Commitment to building your racial equity competencies and centering your role in an analysis and understanding of how race and power shape systems in our society and culture.
• Commitment to continuous learning, reflecting, and growing.
• Ability to operate with a commitment to excellence, integrity, diplomacy, and camaraderie.

Other requirements

• Ability to pass background checks, including FBI, MPD, home jurisdiction police department, and Alcohol, Drug, and TB screening as required by government contract.
• Able to handle physically demanding work, including lifting and carrying up to 25 lbs.
• A valid driver’s license and ownership of an insured and reliable motor vehicle.
• This position requires a substantial amount of driving.

Benefits Everyone Home DC’s standard benefits for full-time staff include: excellent employer-paid single coverage health insurance; dental and vision insurance; 401k retirement plan with automatic 3% employer contribution from date of hire; employer-paid single coverage life insurance; short term disability; worker’s compensation; family medical leave; bereavement leave; jury duty leave; Metro SmartBenefits; annual funds for professional development training; 13 paid holidays; and generous paid time off including the week between December 25th and January 2nd.

Location This position is based at Everyone Home DC’s offices located at 415 2nd Street NE. In-person home visits, community visits and time in the office are all required.

Everyone Home DC values diversity in our workplace and encourages Black, Indigenous, People of Color, members of the LGBTQ2+ community and people with disabilities to apply.

To Apply: Please send your resume and cover letter to jobs@everyonehomedc.org with SSVF Case Manager in the subject line.

Everyone Home DC’s standard benefits for full-time staff include: excellent employer-paid single coverage health insurance; dental and vision insurance; 401k retirement plan with automatic 3% employer contribution from date of hire; employer-paid single coverage life insurance; short term disability; worker’s compensation; family medical leave; bereavement leave; jury duty leave; Metro SmartBenefits; annual funds for professional development training; 13 paid holidays; and generous paid time off including the week between December 25th and January 2nd.