Client Navigator

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have over 45 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

RESPONSIBILITIES

• Provide the list of FQHCs and H+H locations as provided by DHS
• Assist all clients and families in making primary care appointments, prenatal appointments, etc.
• Provide directions and transportation assistance if needed (including escorting clients to their appointments)
• Call to verify that the appointment was made, and help reschedule if needed.
• Support appointment adherence through accompaniment, referring, and scheduling and rescheduling assistance.
• Assist clients and families in enrolling in health insurance or H+H NYC Care
• Documents client-specific engagement and activities in designated electronic record within a timely fashion (CARES)
• Seek community resources that are applicable to the client population, update the community resource binder.
• Collaborate with agencies/providers for any workshops or drives that would be beneficial to our clients.
• Assist clients in applying for HRA or any other benefits they may be eligible for, including assisting them with calling said agencies, submitting documents, and escorting clients to offices if in-person assistance is required.
• Track status of their cases, submit denial/rejection information to DSS and RD for client advocacy.
• Participates in program meetings and trainings.
• Maintain a master list of client medical insurance and benefit status.
• Assume the role of Case Manager or Housing Specialist as may be needed by the program.
• Any other responsibilities that are assigned by DSS or RD.

QUALIFICATIONS

• Bachelor’s Degree.
• Strong computer skills including proficiency with MS Excel or other spreadsheet program.
• Strong writing and communications skills.
• English-Spanish language proficiency.
• Strong writing and communications skills.

PHYSICAL REQUIREMENTS

• Full vaccination against COVID-19 is required.
• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 20 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact hr@bronxworks.org.