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Community Market Coordinator
Descripción
Descripción
Ballard Food Bank’s mission is to bring food and hope to our neighbors because there can be enough for everyone. To achieve our mission, we provide access to nutritious foods through our grocery model food bank, Kindness Café, and Community Resource Hub, which encompasses financial resources, referral, and mail services that support self-sufficiency. We also advocate for food equity and justice. Our home, which opened in October 2021, serves as a Hub for Hope as it brings together food, services, and community partners in a one-stop shop. The Ballard Food Bank actively strives to be an anti-racist organization and promotes the values of diversity, equity, and inclusion in its work.
Position summary:
The Community Market Coordinator will be a member of our team to help us bring food and hope to our neighbors through our grocery store model food bank which serves around 2,000 clients each week. This position assists in our Community Market to provide a welcoming environment, excellent customer service, direction to resources, and support of our volunteer team. They will work with the Market Team to help us maintain our shopping policies and make sure the process of shopping goes as smoothly as possible for our community. This position helps us focus on providing healthy food in a respectful and welcoming manner to our neighbors.
Responsibilities:
- Collaborate with staff and volunteers to create a welcoming environment. Treat community members with compassion and support and model trauma informed care with each individual.
- Respond to clients’ questions and direct them to services offered in our Community Market, Kindness Café, and Resource Hub.
- Develop rapport with clients and engage with them regarding their shopping experience. Seek feedback on how the market can improve, including client surveys. Gather client stories for reporting.
- Communicate BFB’s guidelines and expectations for those participating in our space.
- Collaborate with the Senior Food Bank Manager and Market Team to welcome, support, and supervise volunteers who are stationed in the grocery store
- Lead in packing Specialty bags weekly for clients picking up as well as Fast Order Bags daily for clients unable to wait in line
- With the support of the Senior Manager and Market Team, ensure issues are addressed as they arise such as: signage, client issues and volunteer needs
- Facilitate part of the Quarterly Market Volunteer meetings
- Utilize basic de-escalation skills to support staff, volunteers and clients with escalated clients
- Collaborate with warehouse team to make sure the market is properly stocked of produce, deli, dry goods and other areas of the community market throughout the day
- Maintain a safe, clean, sanitary environment throughout the food bank
Qualifications:
- Proficiency in Cantonese or Mandarin is required
- Strong interpersonal and communication skills to interact with clients, volunteers and staff from diverse backgrounds
- Ability to work in a fast-paced and sometimes challenging environment while being a team player with a collaborative work style
- Highly reliable with initiative, flexibility, motivation, dedication, and a positive attitude
- Ability to support those who may be having a hard time in a busy environment
- Ability to maintain confidentiality
- Strong written and verbal communication skills
- Ability to stand for long period of time and lift up to 50 lbs.
- Conflict management skills
- A passion for our mission with a strong passion for food justice, and a framework understanding on issues related to poverty and hunger, including a commitment to racial equity and social justice
Equal Opportunity Employment: Ballard Food Bank is an equal opportunity employer. We seek to cultivate a staff team that reflects the rich diversity of our community. We value a team that is vibrant, inclusive, and offers a place of belonging. Applicants representing the diversity of our communities including, people of color, people with disabilities, people with lived experience, and people of diverse sexual orientations and gender expressions are encouraged to apply.
Compensación
The starting wage for this position is $35 per hour. Ballard Food Bank provides a comprehensive benefits package including but not restricted to: Medical, dental and vision benefits; employer-matched Simple IRA; paid vacation, sick leave, and holidays.
Nivel de Idiomas
Proficiency in Cantonese or Mandarin is required
Ubicación
Cómo aplicar
How to apply:
To apply for this position, send your resume and cover letter to careers@ballardfoodbank.org with Community Market Coordinator in the subject line. The position is open and posted until filled, with priority given to applications received prior to May 10, 2026.
To be considered for this position, please address the following question within your cover letter:
Below are Ballard Food Bank’s core values. Please share which of these values resonate with you the most and why.
- Access to food is a human right, as is access to housing, education, and healthcare. Lack of access to these fundamental rights is a direct result of systemic racism and other systemic injustices that lead to poverty.
- Every individual is worthy of respect, and we value each person’s dignity, worth, and lived experience.
- We commit to centering relationships and meeting people where they are in the moment.
- We strive to create a welcoming, intentionally inclusive environment.
- We seek to include perspectives, input, and guidance from the people we serve.
- Healthy, culturally appropriate food is critical to our community’s wellbeing.
- We are stewards of the land. We aim to minimize our environmental footprint, promote sustainability, and support local farmers and communities to grow their own food.
